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just downgraded to sim only with three; a couple of questions. |
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#1 |
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Forum Member
Join Date: Sep 2005
Location: Leyland
Posts: 1,971
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just downgraded to sim only with three; a couple of questions.
Hi all. As I'm at the end of my contract I called three and downgraded to their one plan sim only plan for £18 a month on a rolling contract. There's no phones at the moment that interest me so I want to keep my options open.
1. The agent told me if I went for a 12 month contract on the one plan I would be able to upgrade at any time without a charge. 2. The agent also said Three can put up the price of their 30 day contracts any time they like whereas if I went for a 12 month contract I would be protected from price rises, even in a few years time. Are any of the above statements true or am I wise sticking to a 30 day rolling contract? I've no interest in changing networks as I really need unlimited tethering. Thanks. Rik. |
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#2 |
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Inactive Member
Join Date: Dec 2011
Posts: 1,073
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is it better to go on the 12month sim only contract for £15, or the 30 day rolling for £18?
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#3 |
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Forum Member
Join Date: Apr 2013
Posts: 1,319
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If I was you I would stick with the £18 per month deal, its only £3 extra per month, and not worth the hassle afterwards them telling you that you're in a 12 month contract
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#4 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Both statements are untrue and a complete load of bollocks
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#5 |
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Forum Member
Join Date: Sep 2005
Location: Leyland
Posts: 1,971
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Thanks for the replies so far everyone. I feel like I've made the right choice by going on to a 30 day contract. The agent was trying to sell me the benefits of a 12 month contract based on the previous one plan prices of £25 a month. I work in the landline and broadband industry but I'm not 100% on the mobile side of things.
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#6 |
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Forum Member
Join Date: Oct 2007
Posts: 1,818
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Quote:
Both statements are untrue and a complete load of bollocks
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#7 |
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Forum Member
Join Date: Mar 2013
Posts: 4,249
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Quote:
Thanks for the replies so far everyone. I feel like I've made the right choice by going on to a 30 day contract. The agent was trying to sell me the benefits of a 12 month contract based on the previous one plan prices of £25 a month. I work in the landline and broadband industry but I'm not 100% on the mobile side of things.
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#8 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
I would assume that Three would be willing to allow the OP to upgrade during the 12 month contract as that way they make more money, but the OP just wouldn't be able to cancel or downgrade further in the 12 month period.
I'd advise the OP to get in writing first if he still wants to consider a 12 month agreement at the cheaper cost. Regarding price increases- Any network can increase costs at any time 1) by RPI once every 12 months 2) Over RPI any time. Number 1 is legal, number 2 is also legal but in that case you would be allowed to be released from your contract with no charge. The last time Three increased prices was by RPI increase. And they only did it for people in 12/24 month contracts. So 1 month was unaffected. So the guy on the phone has told you the opposite of what was true. Same with the whole upgrade any time during 12 months... |
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#9 |
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Forum Member
Join Date: Sep 2005
Location: Leyland
Posts: 1,971
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I'm happy with a 30 day a contract. The freedom to upgrade when I like is worth the extra £3 a month compared to being hit with a bill of remaining months should I choose to upgrade at a later date. I've already had a text confirming I'm on the 30 day deal.
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#10 |
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Forum Member
Join Date: Oct 2011
Posts: 216
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I agree with jabbamk1
i wouldn't believe anything they say and like you said your self stick with the 30 days if you are happy with what you got They can't just up prices when they feel like it they have to have a good reason I am with 3 on there £6.99 12mth deal which does me because i also have the Ovivo sim as well so i use both but i don't have any intention to move to a different provider at that price 3s the best signal where i live anyway. |
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#11 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
They can't just up prices when they feel like it
If it's more than the RPI increase or it's a price increase more than once in 12 month period then Three can still do it but the customer has the right to cancel with no penalty. |
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#12 |
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Forum Member
Join Date: Mar 2006
Location: Swansea, UK.
Posts: 2,469
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You cannot tether on the 12month £15 sim only tariff!
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#13 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
You cannot tether on the 12month £15 sim only tariff!
You can tether as long as you're on the One Plan on a 1,12 or 24 month agreement. |
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#14 |
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Forum Member
Join Date: Apr 2013
Posts: 1,319
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Quote:
You cannot tether on the 12month £15 sim only tariff!
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#15 |
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Forum Member
Join Date: Oct 2013
Location: 3Grural.com
Posts: 4
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Quote:
Hi all. As I'm at the end of my contract I called three and downgraded to their one plan sim only plan for £18 a month on a rolling contract. There's no phones at the moment that interest me so I want to keep my options open.
1. The agent told me if I went for a 12 month contract on the one plan I would be able to upgrade at any time without a charge. 2. The agent also said Three can put up the price of their 30 day contracts any time they like whereas if I went for a 12 month contract I would be protected from price rises, even in a few years time. Are any of the above statements true or am I wise sticking to a 30 day rolling contract? I've no interest in changing networks as I really need unlimited tethering. Thanks. Rik. 30 day always better. More negotiation options and options to move. I enjoy very fast mobile broadband via Three
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#16 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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This is why I won't be a three customer. The absolute bare faced lies to their customers is disgraceful.
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#17 |
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Forum Member
Join Date: Apr 2013
Posts: 1,319
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Quote:
This is why I won't be a three customer. The absolute bare faced lies to their customers is disgraceful.
Out of interest, which service provider are you with anyway? |
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#18 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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Quote:
I guess you wont be a customer of any company and will just live in a hole then, as all companies get people working for them who may lie
My brother in law signed up to 12 month one plan because he was told the same as the OP. When he broke his phone and asked to upgrade to a 24m contract with a new phone 8 months in they said he could not. |
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#19 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Just that Three seem to instruct all their sales agents to lie.
My brother in law signed up to 12 month one plan because he was told the same as the OP. When he broke his phone and asked to upgrade to a 24m contract with a new phone 8 months in they said he could not. O2 is the only network i've been with who have been 100% honest all the time. |
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#20 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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I've never had a Vodafone agent lie to me and I have never heard a single friend or family member have those sorts of issues with Vodafone.
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#21 |
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Forum Member
Join Date: Oct 2013
Location: 3Grural.com
Posts: 4
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Quote:
This is why I won't be a three customer. The absolute bare faced lies to their customers is disgraceful.
Thats not true. Some sales people can offer better deals. Three have never lied to me. if you are offered a deal its always good to record the call / get some details for when you call back. |
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#22 |
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Forum Member
Join Date: Apr 2013
Posts: 1,319
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Quote:
I've never had a Vodafone agent lie to me and I have never heard a single friend or family member have those sorts of issues with Vodafone.
All companies lie, Three, Vodafone, O2.... its called business |
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#23 |
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Forum Member
Join Date: Jun 2014
Posts: 4
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Quote:
You cannot tether on the 12month £15 sim only tariff!
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#24 |
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Forum Member
Join Date: Oct 2002
Location: Pompey
Posts: 1,068
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Is there a one plan sim only for £15? I couldn't find it?
I'm on the £12.90 monthly sim only but if i could get some tethering for an extra £2.10 i'd commit for a year. |
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#25 |
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Forum Member
Join Date: Feb 2013
Posts: 336
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Quote:
Is there a one plan sim only for £15? I couldn't find it?
I'm on the £12.90 monthly sim only but if i could get some tethering for an extra £2.10 i'd commit for a year. Ash |
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