Lumia 820 - Showing no signal but working?

xreyuk123 · 17-10-2013, 15:00

Hi Guys,

I bought a second hand Lumia 820 on eBay that's locked to Orange.

Inserting an orange sim card works fine, phone unlocks but shows no signal. However, if I go on the browser, it works.

Anyone know what might cause this?

(need to know whether I need to send this back to the ebay seller)

I've also made sure airplane mode is off, and that I'm not connected to WiFi.

Zee_Bukhari · 17-10-2013, 17:35

not sure what the issue is, but try resetting the phone to factory settings.

Settings > About > Reset your phone

dearmrman · 17-10-2013, 18:13

Don't know if the 820 is the same as the 920, but the signal bar doesn't appear on the screen that often, if that is what you mean. Doesn't mean you haven't got a signal though. Just doesn't show the signal bar, compared to android devices & Iphones.

jabbamk1 · 17-10-2013, 18:17

Swipe down from the top of the phone and it'll show the signal bar.

Hurlley · 17-10-2013, 20:32

can you still make calls etc, because it tends not to show it as mentioned above, it will display the network name in one of the tiles though.

Zee_Bukhari · 17-10-2013, 20:35

omg. how could I not have thought of that.

All Windows Phone devices do not show the signal info unless you either open up the phone app which it always display the signal otherwise you need to swipe on the top right and it'll display the signal info.

xreyuk123 · 17-10-2013, 21:44

Hi guys,

I'm aware I need to swipe down but it is actually saying it's not connected and also says 'no network' in the settings menu.

When I said it was working it was only data I tested.

I have now manually added the internet APN and it's now showing signal but I can't make calls or texts from it.

Any ideas?

Zee_Bukhari · 17-10-2013, 22:04

which networks sim are you using?

With 3 UK it automatically sets it up for you

enapace · 17-10-2013, 22:15

Quote:

Originally Posted by Zee_Bukhari

which networks sim are you using?

With 3 UK it automatically sets it up for you

In opening post is says it locked to orange.

Hurlley · 17-10-2013, 23:40

You could try factory reset or possibly check if its set to manually select network? even try another sim?

RAN Man · 17-10-2013, 23:55

Reset it ( with the SIM in). All the correct settings should then get setup on restart.

DoolallyMe · 18-10-2013, 00:22

it's a contract phone that has been blocked, I had an ex contact nokia that was blocked but still allowed me to use data but couldn't use texts or calls, send it back.

jabbamk1 · 18-10-2013, 00:23

Quote:

Originally Posted by xreyuk123

Hi guys,

I'm aware I need to swipe down but it is actually saying it's not connected and also says 'no network' in the settings menu.

When I said it was working it was only data I tested.

I have now manually added the internet APN and it's now showing signal but I can't make calls or texts from it.

Any ideas?

It's a blocked phone. Contact the seller and ask for a refund, then tell them to **** themselves for being complete bastards for selling you a blocked phone.

The Lord Lucan · 18-10-2013, 00:27

Could it be connected to wifi but the phone is blocked.. hence the no signal. Although there should still be no mobile signal after the phone APN is changed... if it is blocked.

xreyuk123 · 18-10-2013, 00:49

Thanks guys.

I've done an IMEI search on a couple of sites that I believe were linked to on here (so you could check if the IMEI was blocked) and it didn't show up as blocked either.

I'll try resetting it with the sim card in, and if it doesn't work, raise a case on eBay.

As I say, manually adding the APN is now showing signal on EE and is allowing data to transfer, but no calls or texts.

Out of interest, if the IMEI is blocked, will it still allow data transfer permanently? I'd only bought thi second hand really to use for tethering and not much else.

Thanks.

prking · 18-10-2013, 07:02

Quote:

Originally Posted by xreyuk123

Thanks guys.

I've done an IMEI search on a couple of sites that I believe were linked to on here (so you could check if the IMEI was blocked) and it didn't show up as blocked either.

I'll try resetting it with the sim card in, and if it doesn't work, raise a case on eBay.

As I say, manually adding the APN is now showing signal on EE and is allowing data to transfer, but no calls or texts.

Out of interest, if the IMEI is blocked, will it still allow data transfer permanently? I'd only bought thi second hand really to use for tethering and not much else.

Thanks.

Yes, data will continue to work on some networks.

xreyuk123 · 19-10-2013, 02:00

Thanks guys.

Seller has issued a refund and I will post it back.

Do you recommend taking any kind of pictures etc before sending it back, to prove it's condition?

17-10-2013, 15:00	#1
xreyuk123 Forum Member Join Date: Sep 2013 Location: United Kingdom Posts: 509	Lumia 820 - Showing no signal but working? Hi Guys, I bought a second hand Lumia 820 on eBay that's locked to Orange. Inserting an orange sim card works fine, phone unlocks but shows no signal. However, if I go on the browser, it works. Anyone know what might cause this? (need to know whether I need to send this back to the ebay seller) I've also made sure airplane mode is off, and that I'm not connected to WiFi.

17-10-2013, 17:35	#2
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	not sure what the issue is, but try resetting the phone to factory settings. Settings > About > Reset your phone

17-10-2013, 18:13	#3
dearmrman Forum Member Join Date: Jul 2012 Location: Utopia Posts: 10,186	Don't know if the 820 is the same as the 920, but the signal bar doesn't appear on the screen that often, if that is what you mean. Doesn't mean you haven't got a signal though. Just doesn't show the signal bar, compared to android devices & Iphones.

17-10-2013, 18:17	#4
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Swipe down from the top of the phone and it'll show the signal bar.

17-10-2013, 20:32	#5
Hurlley Forum Member Join Date: Aug 2009 Location: Leicester Posts: 1,993	can you still make calls etc, because it tends not to show it as mentioned above, it will display the network name in one of the tiles though.

17-10-2013, 20:35	#6
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	omg. how could I not have thought of that. All Windows Phone devices do not show the signal info unless you either open up the phone app which it always display the signal otherwise you need to swipe on the top right and it'll display the signal info.

17-10-2013, 21:44	#7
xreyuk123 Forum Member Join Date: Sep 2013 Location: United Kingdom Posts: 509	Hi guys, I'm aware I need to swipe down but it is actually saying it's not connected and also says 'no network' in the settings menu. When I said it was working it was only data I tested. I have now manually added the internet APN and it's now showing signal but I can't make calls or texts from it. Any ideas?

17-10-2013, 22:04	#8
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	which networks sim are you using? With 3 UK it automatically sets it up for you

17-10-2013, 22:15	#9
enapace Forum Member Join Date: Mar 2013 Posts: 4,249	Quote: Originally Posted by Zee_Bukhari which networks sim are you using? With 3 UK it automatically sets it up for you In opening post is says it locked to orange.

17-10-2013, 23:40	#10
Hurlley Forum Member Join Date: Aug 2009 Location: Leicester Posts: 1,993	You could try factory reset or possibly check if its set to manually select network? even try another sim?

17-10-2013, 23:55	#11
RAN Man Forum Member Join Date: Jul 2013 Posts: 249	Reset it ( with the SIM in). All the correct settings should then get setup on restart.

18-10-2013, 00:22	#12
DoolallyMe Forum Member Join Date: Aug 2011 Location: manchester Posts: 18	it's a contract phone that has been blocked, I had an ex contact nokia that was blocked but still allowed me to use data but couldn't use texts or calls, send it back.

18-10-2013, 00:23	#13
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by xreyuk123 Hi guys, I'm aware I need to swipe down but it is actually saying it's not connected and also says 'no network' in the settings menu. When I said it was working it was only data I tested. I have now manually added the internet APN and it's now showing signal but I can't make calls or texts from it. Any ideas? It's a blocked phone. Contact the seller and ask for a refund, then tell them to **** themselves for being complete bastards for selling you a blocked phone.

18-10-2013, 00:27	#14
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Could it be connected to wifi but the phone is blocked.. hence the no signal. Although there should still be no mobile signal after the phone APN is changed... if it is blocked.

18-10-2013, 00:49	#15
xreyuk123 Forum Member Join Date: Sep 2013 Location: United Kingdom Posts: 509	Thanks guys. I've done an IMEI search on a couple of sites that I believe were linked to on here (so you could check if the IMEI was blocked) and it didn't show up as blocked either. I'll try resetting it with the sim card in, and if it doesn't work, raise a case on eBay. As I say, manually adding the APN is now showing signal on EE and is allowing data to transfer, but no calls or texts. Out of interest, if the IMEI is blocked, will it still allow data transfer permanently? I'd only bought thi second hand really to use for tethering and not much else. Thanks.

18-10-2013, 07:02	#16
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by xreyuk123 Thanks guys. I've done an IMEI search on a couple of sites that I believe were linked to on here (so you could check if the IMEI was blocked) and it didn't show up as blocked either. I'll try resetting it with the sim card in, and if it doesn't work, raise a case on eBay. As I say, manually adding the APN is now showing signal on EE and is allowing data to transfer, but no calls or texts. Out of interest, if the IMEI is blocked, will it still allow data transfer permanently? I'd only bought thi second hand really to use for tethering and not much else. Thanks. Yes, data will continue to work on some networks.

19-10-2013, 02:00	#17
xreyuk123 Forum Member Join Date: Sep 2013 Location: United Kingdom Posts: 509	Thanks guys. Seller has issued a refund and I will post it back. Do you recommend taking any kind of pictures etc before sending it back, to prove it's condition?

DS Forums

Lumia 820 - Showing no signal but working?