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Not receiving e mails in Hotmail.


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Old 20-10-2013, 22:59
India_Rain
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I know I should probably do away with my Hotmail account but I've had this address for so long and it's a pain to change all my communication details.

Anyway, haven't been getting any e mails since about 6 this morning. I should have PayPal ones and Tesco ones and also one from myself because I was testing as to why I was not receiving any mail. I'm opening it in web browser - I don't have it going to Windows Live Mail thingy (that's for my Virgin account). I've signed in and out on Chrome, IE - nothing is getting me those e mails I know are there.

I've googled but all the advice seems to be about checking junk mail and your settings - which I've done. I can get into Hotmail and send myself a mail to my other address but, when I reply to my Hotmail one, it's just not coming through. I've changed the password and checked all the settings. It's stressing me now, as I need to be checking incoming mail, as am expecting info on deliveries and other stuff.

Anyone know what to do next? I'm not great at tech stuff , so please speak to me like I'm an idiot. Thanks for any advice.
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Old 21-10-2013, 15:15
evil c
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You don't say which Windows operating system (OS) you have so I can't advise how to check for program errors. I'd suggest doing a system restore to a point before you had the problem. It will put your Hotmail settings back to how they were. Check before the restore starts, when prompted, to see if any programs are affected, and if they are, take appropriate steps.

If the restore works, forget about my OS query. It can take a fair while for Windows to carry out the restore process so don't get impatient.
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Old 21-10-2013, 15:32
mred2000
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You don't say which Windows operating system (OS) you have so I can't advise how to check for program errors. I'd suggest doing a system restore to a point before you had the problem. It will put your Hotmail settings back to how they were. Check before the restore starts, when prompted, to see if any programs are affected, and if they are, take appropriate steps.

If the restore works, forget about my OS query. It can take a fair while for Windows to carry out the restore process so don't get impatient.
But the OP is accessing Hotmail through a browser. How will jumping back to a restore point 'locally' alter his Hotmail settings online, that are actually saved on a Microsoft server who-knows-where?

Personally, when I read this last night, I thought it would just be a case of sitting it out. Sounds to me like a server issue with Microsoft that us users have little control over, which happens a lot more frequently since they shifted everything across to the new "Outlook" service.
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Old 21-10-2013, 16:23
India_Rain
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Thanks for answers. I went onto the Microsoft support page last night and it seemed loads of people had the same issue. But we were all getting the same automatic response to try altering our filters. You'd think with so many having the same problem at the same time - they'd realise the problem was from their end. The help was really bad, to be honest. It was hit and miss whether you'd get any reply.

About half an hour ago, I just got loads of yesterday's mails flooding in - still missing a few though, so they're no doubt lost in cyberspace somewhere. Hopefully they'll turn up eventually and this won't happen again - but I won't hold my breath.

Really want to change my e mail but it would be so much hassle.

Thanks again both of you, for responding.
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Old 21-10-2013, 16:36
evil c
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But the OP is accessing Hotmail through a browser.
Sorry, missed that bit or it didn't register.
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Old 21-10-2013, 16:39
gomezz
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I have been getting the usual mix of emails today addressed both directly to my hotmail address and being scraped from my other email accounts. Remarkable drop in spam though which may be part of the story?
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Old 21-10-2013, 17:14
mred2000
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Thanks for answers. I went onto the Microsoft support page last night and it seemed loads of people had the same issue. But we were all getting the same automatic response to try altering our filters. You'd think with so many having the same problem at the same time - they'd realise the problem was from their end. The help was really bad, to be honest. It was hit and miss whether you'd get any reply.

About half an hour ago, I just got loads of yesterday's mails flooding in - still missing a few though, so they're no doubt lost in cyberspace somewhere. Hopefully they'll turn up eventually and this won't happen again - but I won't hold my breath.

Really want to change my e mail but it would be so much hassle.

Thanks again both of you, for responding.
I've a couple of old hotmail accounts that I still check/use for different things. They've been terrible since the switch to Outlook and, yeah, MS Support is equally bad!
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