identity theft question and tmobile contact

f1honeybunny · 21-10-2013, 01:05

I hope i can get somewhere on digital spy but i have tried on my tmobile forum to no avail.
i have been the victim of identity theft with my bank account money has been taken or used my card details.natwest are sorting things out and are giving me a new account number,card,cheque book and pin, but i need to tell t mobile their direct debit has been cancelled and needs resetting up as its due 28th october i haven't got any direct email for them and can find nothing similar on their forum.
what do i do i don't get paid till 31st there's not enough left to pay even if i could, there was quite a bit of money taken (which i know i will get back eventually) but i want to email them new information not talk on the phone.i would find it easier to do this as i use my smart phone for internet and text not many calls,as i am disabled.i also don't want to loose the use of the phone when the direct debit is returned i have had to tell all my creditors and bills about this i wish they were easier to contact.
any constructive help would be appreciated.
thanks

The Lord Lucan · 21-10-2013, 02:29

No email but try asking T-Mobile / EE's Twitter or Facebook agents for advice. There is always the option of going into one of the EE stores if one is nearby.

f1honeybunny · 21-10-2013, 03:18

Thanks i will give it a go

chrisjr · 21-10-2013, 10:03

Quote:

Originally Posted by f1honeybunny

I hope i can get somewhere on digital spy but i have tried on my tmobile forum to no avail.
i have been the victim of identity theft with my bank account money has been taken or used my card details.natwest are sorting things out and are giving me a new account number,card,cheque book and pin, but i need to tell t mobile their direct debit has been cancelled and needs resetting up as its due 28th october i haven't got any direct email for them and can find nothing similar on their forum.
what do i do i don't get paid till 31st there's not enough left to pay even if i could, there was quite a bit of money taken (which i know i will get back eventually) but i want to email them new information not talk on the phone.i would find it easier to do this as i use my smart phone for internet and text not many calls,as i am disabled.i also don't want to loose the use of the phone when the direct debit is returned i have had to tell all my creditors and bills about this i wish they were easier to contact.
any constructive help would be appreciated.
thanks

I don't think EE/Orange/TMobile know what e-mail is. I'm on Orange and wanted to query what was happening to a phone I'd ordered. I must have read every word on the Orange and EE websites searching for an e-mail address to no avail.

If, like me, you don't do Facebook or Twitter it seems the only way to communicate with them is either old fashioned pen, paper and a picture of the queen or phone them.

21-10-2013, 01:05	#1
f1honeybunny Guest Join Date: Jun 2008 Posts: 252	identity theft question and tmobile contact I hope i can get somewhere on digital spy but i have tried on my tmobile forum to no avail. i have been the victim of identity theft with my bank account money has been taken or used my card details.natwest are sorting things out and are giving me a new account number,card,cheque book and pin, but i need to tell t mobile their direct debit has been cancelled and needs resetting up as its due 28th october i haven't got any direct email for them and can find nothing similar on their forum. what do i do i don't get paid till 31st there's not enough left to pay even if i could, there was quite a bit of money taken (which i know i will get back eventually) but i want to email them new information not talk on the phone.i would find it easier to do this as i use my smart phone for internet and text not many calls,as i am disabled.i also don't want to loose the use of the phone when the direct debit is returned i have had to tell all my creditors and bills about this i wish they were easier to contact. any constructive help would be appreciated. thanks Last edited by f1honeybunny : 21-10-2013 at 01:09. Reason: missed a bit

21-10-2013, 03:18	#3
f1honeybunny Guest Join Date: Jun 2008 Posts: 252	reply thanks Thanks i will give it a go

21-10-2013, 02:29	#2
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	No email but try asking T-Mobile / EE's Twitter or Facebook agents for advice. There is always the option of going into one of the EE stores if one is nearby.

21-10-2013, 10:03	#4
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by f1honeybunny I hope i can get somewhere on digital spy but i have tried on my tmobile forum to no avail. i have been the victim of identity theft with my bank account money has been taken or used my card details.natwest are sorting things out and are giving me a new account number,card,cheque book and pin, but i need to tell t mobile their direct debit has been cancelled and needs resetting up as its due 28th october i haven't got any direct email for them and can find nothing similar on their forum. what do i do i don't get paid till 31st there's not enough left to pay even if i could, there was quite a bit of money taken (which i know i will get back eventually) but i want to email them new information not talk on the phone.i would find it easier to do this as i use my smart phone for internet and text not many calls,as i am disabled.i also don't want to loose the use of the phone when the direct debit is returned i have had to tell all my creditors and bills about this i wish they were easier to contact. any constructive help would be appreciated. thanks I don't think EE/Orange/TMobile know what e-mail is. I'm on Orange and wanted to query what was happening to a phone I'd ordered. I must have read every word on the Orange and EE websites searching for an e-mail address to no avail. If, like me, you don't do Facebook or Twitter it seems the only way to communicate with them is either old fashioned pen, paper and a picture of the queen or phone them.

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identity theft question and tmobile contact