Digital Spy

Search Digital Spy
 

DS Forums

 
 

Renewing Norton 360 - Pricing Issue


Reply
Thread Tools Search this Thread
Old 21-10-2013, 22:17
Rich Tea.
Forum Member
 
Join Date: Jun 2012
Location: Newport Pagnell
Posts: 11,581

My Norton 360 is due to expire at the end of the month and the automatic renewal has told me it will cost me 64.99 for a further one year of cover. This shocked me, as the very same product that I renewed last year only cost me 34.99, and the year before that when I began it in association with a new laptop it was a mere 29.99, albeit on a promotion.

My question is this. How can they be seriously hiking the price of the same product to cover the same laptop computer by a whole 30. That seems extortionate, and I am not prepared to pay it. I immediately de-activated the automatic renewal on my account because of it.

Now having browsed around I am sure I can see the exact same Norton 360 for about half the price and similar to what I paid last year at this time. So what is going on here with the price they quoted in the automatic renewal? It does not make sense.

Any feedback would be welcome.
Rich Tea. is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 21-10-2013, 22:28
Orbitalzone
Forum Member
 
Join Date: Oct 2000
Location: Sussex
Posts: 11,335
Welcome to the world of auto renewals! - it's been like this for years, the various software makers hope you'll want to take the easy route and just accept the renewal rather than have to spend some time (a few mins) looking at alternatives.

Of course you could use one of the free alternatives which may provide suitable protection, assuming you don't need all the 'extras' that comes with 360
Orbitalzone is offline   Reply With Quote
Old 21-10-2013, 22:41
Sexbomb
Forum Member
 
Join Date: Jan 2006
Location: Preston
Posts: 12,184
Use a free one.
Sexbomb is offline Follow this poster on Twitter   Reply With Quote
Old 21-10-2013, 22:49
psionic
Forum Member
 
Join Date: May 2002
Location: Crystal Palace TX
Posts: 18,920
My Norton 360 is due to expire at the end of the month and the automatic renewal has told me it will cost me 64.99 for a further one year of cover. This shocked me, as the very same product that I renewed last year only cost me 34.99, and the year before that when I began it in association with a new laptop it was a mere 29.99, albeit on a promotion.

My question is this. How can they be seriously hiking the price of the same product to cover the same laptop computer by a whole 30. That seems extortionate, and I am not prepared to pay it. I immediately de-activated the automatic renewal on my account because of it.

Now having browsed around I am sure I can see the exact same Norton 360 for about half the price and similar to what I paid last year at this time. So what is going on here with the price they quoted in the automatic renewal? It does not make sense.

Any feedback would be welcome.
Yeah renewals for Norton are a rip off. I seem to recall if you let it lapse without renewing, you get a series of increasingly desperate emails culminating with them offering it at a severe discount. Alternatively you can buy a boxed retail product for far less if you hunt around. It will happily install over your current version and update seamlessly.

The other trick with Norton software is if you see an apparent previous version of the software going real cheap, it's fine as it automatically updates to the latest version when you install it.

Of course there are many alternatives to Norton, some of them free, which may be worth considering if you want to save some cash.
psionic is offline Follow this poster on Twitter   Reply With Quote
Old 21-10-2013, 23:16
Rich Tea.
Forum Member
 
Join Date: Jun 2012
Location: Newport Pagnell
Posts: 11,581
Yeah renewals for Norton are a rip off. I seem to recall if you let it lapse without renewing, you get a series of increasingly desperate emails culminating with them offering it at a severe discount. Alternatively you can buy a boxed retail product for far less if you hunt around. It will happily install over your current version and update seamlessly.

The other trick with Norton software is if you see an apparent previous version of the software going real cheap, it's fine as it automatically updates to the latest version when you install it.

Of course there are many alternatives to Norton, some of them free, which may be worth considering if you want to save some cash.
Having just browsed the web in 5 minutes I can spot the same latest Norton 360 for just 35.99, and no doubt even cheaper if I continue looking, which is vastly different to 65 so I'm guessing they are just praying on my laziness on letting them help themselves to money from my account come the time, and hoping I won't notice, just for a quiet life to let them get on with it. I've been happy with the Norton protection for about 30 a year, and am reluctant to return back to any entirely free protections such as AVG which I used on an old desktop prior to buying a laptop.

Thanks for the advice so far everyone.
Rich Tea. is offline   Reply With Quote
Old 22-10-2013, 02:50
thenetworkbabe
Forum Member
 
Join Date: Jul 2003
Posts: 26,213
Having just browsed the web in 5 minutes I can spot the same latest Norton 360 for just 35.99, and no doubt even cheaper if I continue looking, which is vastly different to 65 so I'm guessing they are just praying on my laziness on letting them help themselves to money from my account come the time, and hoping I won't notice, just for a quiet life to let them get on with it. I've been happy with the Norton protection for about 30 a year, and am reluctant to return back to any entirely free protections such as AVG which I used on an old desktop prior to buying a laptop.

Thanks for the advice so far everyone.
Norton seem to have changing prices and offers. I renewed one the year before last at half price (about your lower figure) and then renewed another and could only get the higher price about a month later. There was also a 2 year option which saves money which I didn't see this year. I always turn the automatic renewal off - i don't want them taking money out years after the relevant ciomputer and software have died. I think you are wise to stick with something that offers active protection - in myy sorry experience, the free ones without it are pretty useless against precisely the sort of exploit attacks you would want to keep out.
thenetworkbabe is offline   Reply With Quote
Old 22-10-2013, 04:17
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 6,849
Not is the upgrade/renewal pricing of Norton a rip off, they also sometimes make it hard to upgrade the PC.

I got fed up with their approach years ago. Like many above, I use free products at home. For our work PCs we use ESET which has been excellent.
Stig is offline   Reply With Quote
Old 22-10-2013, 07:21
DANCE OF DEATH
Guest
 
Join Date: Mar 2010
Posts: 4,723
I got a free year full version of Norton Internet Security when I bought my computer, but I prefer Avira anti-virus free which is on par if not better than Norton.

I also got a free version of Norton Mobile security for my tablet when I bought it and have found that Norton Mobile is a pain in the arse and is now not been used as it was not allowing me to post pictures from my tablet to my Facebook page. I have took that off and started to use 360 Security on my tablet which is also free and allows me to go anything that I want.
DANCE OF DEATH is offline   Reply With Quote
Old 22-10-2013, 16:12
cat666
Forum Member
 
Join Date: Aug 2008
Posts: 1,921
Mcafee are exactly the same.

Each year I buy from Amazon for 20 and get a box with a CD in it, when all I need is the code. Mcafee then give you an extra 3 months for a cheap price (so they get your card details) and put auto-renweal on for 60+. So each year you have to make sure you turn it off and remember to buy the same pointless CD and box from Amazon.
cat666 is offline   Reply With Quote
Old 23-10-2013, 12:10
NortonSupport
Forum Member
 
Join Date: Oct 2013
Posts: 1
My Norton 360 is due to expire at the end of the month and the automatic renewal has told me it will cost me 64.99 for a further one year of cover. This shocked me, as the very same product that I renewed last year only cost me 34.99, and the year before that when I began it in association with a new laptop it was a mere 29.99, albeit on a promotion.

My question is this. How can they be seriously hiking the price of the same product to cover the same laptop computer by a whole 30. That seems extortionate, and I am not prepared to pay it. I immediately de-activated the automatic renewal on my account because of it.

Now having browsed around I am sure I can see the exact same Norton 360 for about half the price and similar to what I paid last year at this time. So what is going on here with the price they quoted in the automatic renewal? It does not make sense.

Any feedback would be welcome.
Hello,

Sorry for the trouble. I am Vineeth and I am from the Norton Support team.

The price that you see on the site is provided as an introductory offer for the first time customers. igh level of service and performance we provide our customers. It is common practice within the consumer marketplace to provide attractive pricing through introductory offers to first time customers, and as such our practice is in line with other industries. As a participant in the Norton Automatic Renewal Service, you receive the benefit of having your product subscription conveniently maintained for you, and you don't have to worry about a lapse in your critical security protection. As indicated when you enrolled, you are charged the current renewal subscription fee for your Norton product or service through the Norton Automatic Renewal Service prior to the expiration of your subscription. The current renewal subscription fee may not be the same as an introductory offer made available during the same time period to first time customers.

However, if you wish to avail the introductory offer, please visist: http://buy-static.norton.com/norton/ps/3up_uk_en_navnis360_br_nf_nort.html?om_sem_cid=hho_sem_ic:gb:ggl:en:e|kw0000003356|25804658188|c&country=GB

You can then use the Product Key to activate the existing Norton product.

Thanks!

Vineeth
Norton Support
NortonSupport is offline   Reply With Quote
Old 23-10-2013, 12:50
TeeGee
Forum Member
 
Join Date: Aug 2006
Location: 53N 2W
Posts: 2,197
Why do you need 360? Internet Security is fine and cheaper too. Keep checking on Amazon but don't jump for the first price you see. Also clear cookies before logging on.

I'm due for renewal in a few weeks time do will start checking the market now!
TeeGee is offline   Reply With Quote
Old 23-10-2013, 13:10
Toen
Forum Member
 
Join Date: Jun 2003
Location: Notts
Posts: 400
Its cheaper to buy a new disc in a box. You just add the serial number to your installed version. Typical prices for Norton Internet security when "on offer" are 25. (try PC world and Ryman)
Toen is offline   Reply With Quote
Old 23-10-2013, 13:15
LightningIguana
Forum Member
 
Join Date: Mar 2006
Location: Under your bed...
Posts: 13,785
I buy the latest version of Norton each year in the Black Friday sales fro Amazon. It covers 3 PCs and costs about 20. All I have to do is enter the key code.

No way would I use their auto-renew.
LightningIguana is offline   Reply With Quote
Old 23-10-2013, 17:23
gemma-the-husky
Forum Member
 
Join Date: Jul 2009
Location: UK
Posts: 12,861
you tend to be able to pick up 3 user copies of Norton or Kaspersky for about 20 - 30

currys/staples etc
gemma-the-husky is online now   Reply With Quote
Old 24-10-2013, 11:08
Biggles1000
Forum Member
 
Join Date: Aug 2013
Posts: 19
Its cheaper to buy a new disc in a box. You just add the serial number to your installed version. Typical prices for Norton Internet security when "on offer" are 25. (try PC world and Ryman)
Just ensure that when you enter the code that it is on or just after the expiry date, otherwise you will lose any valid time from the expiring subscription.

The on-line renewal system will add to any time left on your existing subscription, whereas entering the code from a box wont, as it treats that code as new subscription not a renewal
Biggles1000 is offline   Reply With Quote
Old 24-10-2013, 13:09
Toen
Forum Member
 
Join Date: Jun 2003
Location: Notts
Posts: 400
When I entered my new code it added to my existing subscription. I paid 22 for 3 pc version when Ryman had it on offer.
Its best to shop around and I would wait until present sotware is in its final week. 360 version is internet security with a few extras I think (online backup?)
Toen is offline   Reply With Quote
Old 24-10-2013, 13:22
TechnoGeek
Forum Member
 
Join Date: Feb 2007
Posts: 420
http://uk.norton.com/360
I"ve had Norton 360 for yrs & each time i always buy instead of renewing
TechnoGeek is offline   Reply With Quote
Old 24-10-2013, 13:29
cnbcwatcher
Forum Member
 
Join Date: Sep 2008
Location: At college, in L.A.'s office
Posts: 50,799
you tend to be able to pick up 3 user copies of Norton or Kaspersky for about 20 - 30

currys/staples etc
It's very hard to get Kaspersky in Currys PC World. They only sell Norton and McAfee. I know Staples, Argos and independent stores sell Kaspersky though and you can always get it online.

Mcafee are exactly the same.

Each year I buy from Amazon for 20 and get a box with a CD in it, when all I need is the code. Mcafee then give you an extra 3 months for a cheap price (so they get your card details) and put auto-renweal on for 60+. So each year you have to make sure you turn it off and remember to buy the same pointless CD and box from Amazon.
You need this for McAfee: http://www.youtube.com/watch?v=bKgf5PaBzyg
cnbcwatcher is online now Follow this poster on Twitter   Reply With Quote
Old 24-10-2013, 13:31
barky99
Forum Member
 
Join Date: Jul 2011
Location: Scotland - near a whirly thing
Posts: 2,826
gave up on paid for internet security products years ago, only things they seem to add are things like parental controls ... been using Comodo Internet Security Premium for a while now on personal & work computers thanks to its licence allowing business use ... it is of course free
barky99 is offline   Reply With Quote
Old 25-10-2013, 22:48
Andrew_Ballard
Forum Member
 
Join Date: May 2012
Posts: 474
Get rid of anything Norton on your PC, use windows 7 firewall and MSE anti virus. Cost, nothing, and they simply work better.

Paid for security things are... well what is the point?
Andrew_Ballard is offline   Reply With Quote
Old 25-10-2013, 23:00
LION8TIGER
Forum Member
 
Join Date: May 2005
Posts: 7,357

Paid for security things are... well what is the point?
Some people (not me) feel more protected when they have paid for their product. Free cannot possibly be as good, cos it's free.
LION8TIGER is offline   Reply With Quote
Old 25-10-2013, 23:01
alan1302
Forum Member
 
Join Date: Jul 2008
Location: West Yorks
Posts: 5,778
Some people (not me) feel more protected when they have paid for their product. Free cannot possibly be as good, cos it's free.
Depends on the free product - MSE I would not trust - Avvast I would.
alan1302 is offline   Reply With Quote
Old 26-10-2013, 17:54
Andrew_Ballard
Forum Member
 
Join Date: May 2012
Posts: 474
Not much will get past an up-to date windows 7 with UAC and the firewall/MSE combo, it's also the least obtrusive combo available that actually works. That said I don't willingly install unknown/dodgy programs or visit websites that get spammed on facebook, etc, which is the #1 way people get infected.

Ultimately the prime motivator in this market is fear so it's an emotive issue, but security practice is much more important than differences in good AV software.
Andrew_Ballard is offline   Reply With Quote
Old 26-10-2013, 18:08
barky99
Forum Member
 
Join Date: Jul 2011
Location: Scotland - near a whirly thing
Posts: 2,826
Paid for security things are... well what is the point?
paid for security suites are almost totally for business users, home use market for the vendors doesn't bring in much money compared to contracts for multiple business computers
barky99 is offline   Reply With Quote
Old 26-10-2013, 18:11
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 6,849
Not much will get past an up-to date windows 7 with UAC and the firewall/MSE combo, it's also the least obtrusive combo available that actually works. That said I don't willingly install unknown/dodgy programs or visit websites that get spammed on facebook, etc, which is the #1 way people get infected.

Ultimately the prime motivator in this market is fear so it's an emotive issue, but security practice is much more important than differences in good AV software.
I've seen one of the 'Internet Security' malware appear on a fully protected Windows 7 PC with MSE. As I'm now convinced that lots of malware comes via ads I would add Adblock Plus to that list.
Stig is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 17:32.