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EE Results
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enapace
28-04-2014
Originally Posted by japaul:
“Olaf is saying 90% by the end of the year now so I think a bit more than a couple of months to get to 98%.

Also, 40 double speed cities by the end of the year.”

Oh thanks for that didn't realise goal had changed. not to surprising double speed city expansion most places have fixed spectrum problem now.
japaul
28-04-2014
Well he only said 90% today but the old 98% claim had already disappeared from official releases. Your right in that the remaining 8% will be more difficult so I'd think realistically we are probably talking more towards the end of 2015 now.

Some of what he said is reported here (also committed to Orange/T-Mobile contracts for the foreseeable).

http://www.telegraph.co.uk/technolog...4G-growth.html
Justabloke
28-04-2014
Originally Posted by enapace:
“Good It nice to see some are getting a good experience from EE on the whole they are a brilliant network but problems are giving them a bad rep.”

No, they're not actually... they are a dreadful network to deal with, they offer little in the way of loyalty to their long standing customer base, by which I mean no loyalty, their customer service has dropped off completely.

sadly there was a time when I wouldn't hear a bad word about Orange ( don't be fooled by the EE branding because that's all it is)

And for what its worth I don't believe any of the mobile telecoms are any worse or better than the others but as a consumer the *only* power I have is to take my business elsewhere.... as far as Orange / T-Mobile / EE are concerned that's exactly what I would urge every one of their customers to do. take their business elsewhere.
enapace
28-04-2014
Originally Posted by japaul:
“Well he only said 90% today but the old 98% claim had already disappeared from official releases. Your right in that the remaining 8% will be more difficult so I'd think realistically we are probably talking more towards the end of 2015 now.

Some of what he said is reported here (also committed to selling Orange/T-Mobile contracts for the foreseeable).

http://www.telegraph.co.uk/technolog...4G-growth.html”

Thanks appreciate it always did think they would of struggled make 98% by end of this year. Not to sure if Three can manage make 98% by end of next year either. Interesting I think a major reason people think getting rid of Orange/T-Mobile brand is due to fact it would make it a better acquisition target if they didn't have to pay for brands.
jabbamk1
28-04-2014
Originally Posted by enapace:
“Ouch so less than a million unless O2 has lost customers as well. EE really do need to start fixing pay as you go. That is where they are continuing losing customers.

Can they honestly afford to keep losing so many customers? You can see there revenue is going down each quarter as well.

Haha did have to laugh when I saw EE claimed there site is best in class.”

Pay as you go in general is seeing declining customer numbers among the big 3 networks. Three on the other hand are seeing fairly solid growth for pay as you go though.

EE can afford to lose the pay as you go customers as long as they continue retaining T-Mo/Orange customers onto the EE 4G service as well as signing up new customers to EE.

And yes, the EE site is terribly bad.
qasdfdsaq
28-04-2014
Originally Posted by japaul:
“In addition to the 72% 4G coverage figure they also said that double speed coverage was 25% which I thought a bit low given it's mostly the bigger cities which are double speed. I guess it could be the gaps in these double speed areas or the coverage isn't where the population is reckoned to be.”

There's certainly tons of gaps. Even the biggest cities in Scotland, which happen to be the only ones with double-speed coverage, only have 40-70% coverage. In fact Glasgow seems particularly bad, with only half the city centre and less than a quarter of the larger urban area actually having double-speed, despite being one of the earlier "double-speed" cities.
japaul
25-07-2014
Latest set of quarterly figures for EE



EE results for the quarter ending June 2014 (2014 Apr-Jun). Comparatives are with the previous quarter (2014 Jan-Mar) and the same quarter a year ago (2013 Apr-Jun).


Mobile service revenue: £1406m (2014 Jan-Mar: £1387m, 2013 Apr-Jun: £1421m)

Mobile Customers - Total: 24.539m (2014 Mar: 24.576m, 2013 Jun: 25.288m)
Mobile Customers - Postpaid: 14.638m (2014 Mar: 14.473mm, 2013 Jun: 13.976m)
Mobile Customers - Prepaid: 9.901m (2014 Mar: 10.103m, 2013 Jun: 11.312m)

4G Customers - 4.183m (2014 Mar: 2.885m, 2013 Jun: 0.687m)

http://ee.co.uk/our-company/financia...d-30-june-2014
jabbamk1
25-07-2014
So 1.3m customers joined in the last 3 months for EE 4G.


That really is something. Especially when the business overall is losing customers. Kind of shows that a majority of customers of EE are just from Orange/T-Mobile themselves.
japaul
25-07-2014
Easily on target for >6 million 4G customers by end of year.

On site switch-offs, aka optimisation in EE parlance, they've reduced the number they are doing by around 700 which should please some people and it means it's almost complete with only another 800 or so to do (7314 done in total so far). The number of retail shops and senior managers continue to be 'optimised!'
jonmorris
25-07-2014
I have two Orange SIMs. My main voice one and an old 'spare' used in the car. Both now gave ridiculous ping times, all the time, like 250ms and even well over 1000ms.

What has EE done? My 4G EE SIMs (I got another one yesterday with 10GB of 'free' data when topping up £15) are okay for both 3G and 4G.

So are they trying to force people off Orange by messing up their speeds? I doubt it, but something is up. And if EE was trying to slow Orange users down, it would be self defeating as people would think to go on another network, not stay with EE.
japaul
25-07-2014
Olaf saying EE looking to attract value-conscious 4G customers. Says average difference between 3G and 4G is now only £2 and 72% of customers out of contract moving to a new plan opt for 4G.

LTE-A this year with speeds up to 60Mbps. Olaf also likes his spectrum and antennas!

http://www.telegraph.co.uk/technolog...4G-growth.html
prking
26-07-2014
Originally Posted by japaul:
“Olaf saying EE looking to attract value-conscious 4G customers. Says average difference between 3G and 4G is now only £2 and 72% of customers out of contract moving to a new plan opt for 4G.

LTE-A this year with speeds up to 60Mbps. Olaf also likes his spectrum and antennas!

http://www.telegraph.co.uk/technolog...4G-growth.html”

Rather a stilted interview as it seems price is awkward for EE at the moment. It seems to me that EE believe having the fastest network is the main attractor. So in order to prevent congestion EE (as subscriber numbers grow) must continue with substantial investment in the network. (ie maintain prices and make other areas leaner and more efficient)

However, they also state the aim of attracting the value conscious consumer which sits awkwardly with that. It seems debatable whether reducing the perceived difference in cost by increasing the cost of 3 G tariffs will do this.

When companies start using language like "Delta" rather than "difference", it comes across poorly.

It will be interesting to see how EE handle this growth pain over the next couple of years.
japaul
22-10-2014
Q3 2014 figures for EE



EE results for the quarter ending September 2014 (2014 Jul-Sep). Comparatives are with the previous quarter (2014 Apr-Jun) and the same quarter a year ago (2013 Jul-Sep).

Mobile service revenue: £1411m (2014 Apr-Jun: £1406m, 2013 Jul-Sep: £1446m)

Mobile Customers - Total: 24.489m (2014 Jun: 24.539m, 2013 Sep: 25.123m)
Mobile Customers - Postpaid: 14.757m (2014 Jun: 14.638m, 2013 Sep: 14.156m)
Mobile Customers - Prepaid: 9.732m (2014 Jun: 9.901m, 2013 Sep: 10.967m)

4G Customers: 5.626m (2014 Jun: 4.183m, 2013 Sep: 1.180m)
enapace
22-10-2014
So once again they have lost customers when is this going to end it has been going for a while now.
Everything Goes
22-10-2014
Originally Posted by enapace:
“So once again they have lost customers when is this going to end it has been going for a while now.”

In 2012 Q3 they had 26.185m total customers so they have lost nearly 2 million customers in 2 years. Personally im not surprised.
omnidirectional
22-10-2014
Bad website, poor customer service, confusing mix of brands, the MyEE service seems to be down half of the time.. that's just for starters.

The network itself is good but everything else lets it down.
jabbamk1
22-10-2014
Dat 4G jump!

Honestly was doubting 6 million was possible back in January. Now its inevitable
wavejockglw
22-10-2014
If O2's growth continues it may overtake EE as Britain's biggest network operator shortly.

EE have lost over 3 million customers in a short time and that is a lot of potential upgrades to 4G. The losses seem to be pre-paid customers so EE need to offer something more attractive to that market segment to compete and prevent further loss of numbers.
enapace
22-10-2014
Originally Posted by jabbamk1:
“Dat 4G jump!

Honestly was doubting 6 million was possible back in January. Now its inevitable”

It's honestly not surprising really with the amount of customers they have they would only need move 1/4 of them to EE from Orange/T-Mobile at the end of there contracts. Lot of people will have ended there contracts by now.
wavejockglw
22-10-2014
Originally Posted by enapace:
“It's honestly not surprising really with the amount of customers they have they would only need move 1/4 of them to EE from Orange/T-Mobile at the end of there contracts. Lot of people will have ended there contracts by now.”

Indeed, many are being given preferential deals to renew contracts with 4G EE when their Orange and T-Mobile ones expire. EE are also actively offering 4G EE contract swaps to existing customers with a limited extension if they already have a 4G capable handset.
enapace
22-10-2014
Originally Posted by wavejockglw:
“Indeed, many are being given preferential deals to renew contracts with 4G EE when their Orange and T-Mobile ones expire. EE are also actively offering 4G EE contract swaps to existing customers with a limited extension if they already have a 4G capable handset.”

Yeah plus there is a lot more 4G devices available at various price points compared to earlier this year. Imagine that has helped them as well devices such as the Moto G LTE or Kestrel for example or even low priced contract devices like HTC One M8 Mini etc.
jabbamk1
22-10-2014
I agree with that now.

But when you look back to this original thread, everyone said (myself included) that EE wouldn't be able to do it. And yet they have, and will exceed that target.

http://forums.digitalspy.co.uk/showthread.php?t=1943392
Mark C
22-10-2014
Originally Posted by omnidirectional:
“Bad website, poor customer service, confusing mix of brands, the MyEE service seems to be down half of the time.. that's just for starters.

The network itself is good but everything else lets it down.”

Yes, agree. I'm a small business user, but customer service is no better than my lad gets on his 'consumer' package. The only difference is I get are the words 'Welcome to EE Business' when I dial 150, after that it's the same old shite, and distorted hold music
for 15 mins.

Very happy with the technical quality of service, and coverage, but their CS and so called 'support' portals are bloody disaster.

However, which network is any better really ?
jabbamk1
22-10-2014
Originally Posted by Mark C:
“
However, which network is any better really ?”

O2, Vodafone, Three, Tesco, Giff Gaff, Virgin, Lyca, Lebara, Talk Mobile....
enapace
22-10-2014
In fairness EE is the only network which actually thinks u should pay for Customer Service oh sorry it's so called Premium Customer Service lol.
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