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Two Bug DAB radios suddenly don't work


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Old 22-10-2013, 18:36
murmansk69
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I've got a couple of Pure The Bug DAB radios, one is the original and one the Bug Too.

They have both stopped working at the same time!

I've tried a retune and they can't seem to find any stations or, if they do, the sound quality is terrible. They basically don't work any more.

Given that it's happened to both of them I thought it was something to do with the weather or a transmitter fault but I can find no record of a transmitter problem and the weather has changed over 4 days. My other DAB radios work just fine.

I've not noticed anyone erecting a Faraday cage around the rooms in which these two Bugs live, so I am totally baffled why this has happened and I wonder if anyone has any ideas?

I'm in Leeds by the way.
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Old 22-10-2013, 18:54
grahamlthompson
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If you take them somewhere else do they still work ?. You may have a local interference source.
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Old 25-10-2013, 17:28
witham1
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I have a Pure Bug Too and I use it every day.
I think you have a reception problem.
I found that to get the best reception in my area I use a dipole in the loft.
The Bug has an "F" connector so it makes it easy to connect an external aerial.
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Old 26-10-2013, 19:53
scruffpot
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Mine went wrong and tried all the resets etc... what firmware have you got as the pure site has an old update..
Unfort mine resets itself everytime you turn it on
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Old 26-10-2013, 23:54
Sue_C
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I'm having trouble with my Bug as well. It loses all the stations overnight and wakes me to a beeping alarm in the morning instead of a radio station. It then proceeds to do a retune and switches itself to Absolute Radio. Very annoying. I've done countless resets, doesn't do any good. Once every few days it works properly and the radio comes on to the right station.
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Old 27-10-2013, 00:36
scruffpot
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I'm having trouble with my Bug as well. It loses all the stations overnight and wakes me to a beeping alarm in the morning instead of a radio station. It then proceeds to do a retune and switches itself to Absolute Radio. Very annoying. I've done countless resets, doesn't do any good. Once every few days it works properly and the radio comes on to the right station.
me thunks common theme,,, someone did pm me with have a try atthis....ill findit and post it below
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Old 27-10-2013, 00:40
scruffpot
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reset the device - click 'rest of world' instead of 'UK' after reset. it autotunes and eventually finds the same stations it finds when set to UK. then change region back to UK via menu>DAB settings.
Turn it off and back on again and it now retains presets and returns to the station it was on etc.

im going to take mine apart ina few days to see if there is an internal battery somewhere that needsrepalcing
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Old 28-10-2013, 21:29
murmansk69
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I'm inclined to think now that it must be a problem of reduced signal as my other DAB radios that are not Bugs, whilst working better, are "burbling" in a way which I associate with poor signal.

This is weird as I live in the city suburbs in an area of good signal. I thought it might be weather conditions but not for ten days. Maybe sunspots!?
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Old 29-10-2013, 14:09
56up
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I have a Pure Evoke 3, about 7 years old now, but had problems with it in the first 2 years. Pure repaired it each time and when it failed completely after 2 years, they replaced it.

It works perfectly now and has done for 5 years. Contact Pure, not many companies offer a service as good as theirs.

As a by-the-by, it was a new firmware update that caused it to fail. The new radio had a previous firmware version installed. I have left it alone since.
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Old 07-09-2015, 23:28
slimgym
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Wonder if anyone found any more about this? I couldn't see a battery inside and wondered if there was some NVRAM that had reached its end of life, or potentially a change in the DAB data had stopped it working. Eventually I dumped it in a heap in disgust and have just spotted it wondering if it was worth resurrecting or binning.

I tried a reset (holding menu down) and retune on 'rest of world' but whether you swap to UK in settings or leave it as is, on soft power off/on it says 'No stations available'. After a power cut it goes straight in to scan.
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Old 08-09-2015, 21:24
misar
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I recently found by chance that using a laptop in another room virtually killed reception on one DAB radio. Other DAB radios were not affected even next to the laptop and the suspect radio was unaffected by other computers.

When this problem first occurred had you started using a new PC, laptop, router, etc? Given the distances involved with mine it could even be due to a neighbour if you live in a flat, semi, etc.
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Old 08-09-2015, 21:34
slimgym
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Sadly I don't think it's that. I will try at another location though just in case.

When you do the scan it works fine fine - you can select stations and listen to them without issue. But soft power off and immediately power on it re-scans. I also found if you just go in to stored tracks and back to live radio it loses all the stations.

I raised a case with Pure see if they know any answer. I know it's an old radio and well out of warranty but it hasn't physically died and if there is a simple fix be good to find it. Just odd a lot of people in different locations are experiencing this failure.

I'd be reluctant to buy another TBH, I had three DAB radios - two of which are Bugs - and none of them have lasted as long as simple analogue radios. Things these days almost seem to be manufactured to fail after a particular period ... The Bug itself is well made and produces excellent sound too.
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Old 08-09-2015, 22:18
gomezz
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I recently found by chance that using a laptop in another room virtually killed reception on one DAB radio
I had that with an old laptop, but only when on mains. It was the laptop charger that was the culprit. Current laptop is fine.
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Old 09-09-2015, 08:51
Nigel Goodwin
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I raised a case with Pure see if they know any answer. I know it's an old radio and well out of warranty but it hasn't physically died and if there is a simple fix be good to find it. Just odd a lot of people in different locations are experiencing this failure.
Not really 'odd', it's very probably down to electrolytic capacitor failure, due to fitting cheap sub-standard ones.
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Old 09-09-2015, 10:52
slimgym
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Odd as in it's unlikely to be signal related unless a protocol change the thing can't understand, I meant.
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Old 09-09-2015, 17:12
slimgym
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They said it indicated a fault with the memory in the radio and offered an out of warranty fix (though google suggests they then say parts are unavailable and offer a discounted replacement). Further googling turned up a load of Evoke 3's that all died simultaneously too (http://www.whathifi.com/forum/digita...major-problems).

I did find is the PSU was 12v on load when it's specced at 9v as the input socket confirms - swapping for a 9v did not improve anything but it may have caused damage. The unit does run fine in operation though, the only issue is it fails to store the settings when you switch to saved tracks and back, soft or hard power cycle, which could be a flash or memory issue.

I cycled through the firmwares I had and went back to 1.2 with no joy. I found the tuner, IF amp, DAC and the Frontier Silicon Chorus FS1010. This came out in 2002 and by 2008 was in 70% of DAB radios, it does need external flash memory and the suspect chip is marked Amtel FS081B-CNC which sadly I can't find a pinout for in order to source a replacement or compatible part.

Currently I don't have a need to use it enough to spend time on so it's back in the cupboard for a bit until I summon up more interest.
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Old 09-09-2015, 19:35
Nigel Goodwin
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I did find is the PSU was 12v on load when it's specced at 9v as the input socket confirms - swapping for a 9v did not improve anything but it may have caused damage.
If it's a non-regulated PSU then it's likely to be 12V or so off load, probably perfectly normal.
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Old 09-09-2015, 20:25
slimgym
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It was 15v off load and 12v on, as I said.
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Old 10-09-2015, 09:55
Nigel Goodwin
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It was 15v off load and 12v on, as I said.
Sorry - obviously non-regulated then, and there will be a regulator(s) inside the radio.
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Old 20-09-2015, 16:48
Simon_More
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Sorry to hijack the thread I have a pure evoke one which I purchased when the DAB signal was launched its now looking quite sorry for itself as it sits in the windowsill and is used most days. when I purchased it I had a aerial placed on the roof this goes into the back of the pure evoke 1 as the aerial attached to the pure evil one just screws off I am trying to purchase a new DAB radio but cannot find one where the aerial unscrews so I can plug the outside aerial in. Does anybody know offhand and the model or brand that the aerial screws off so an outsider roof aerial can be screwed on?
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Old 21-09-2015, 05:25
evil c
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I am trying to purchase a new DAB radio but cannot find one where the aerial unscrews so I can plug the outside aerial in. Does anybody know offhand and the model or brand that the aerial screws off so an outsider roof aerial can be screwed on?
Hi,

Pure Evoke 2S. Review and spec: http://www.stevelarkins.freeuk.com/P...-2S-review.htm. 5 star review from What Hi-Fi?: http://www.whathifi.com/pure-digital/evoke-2s/review. 5 star review from TechRadar: http://www.techradar.com/reviews/aud...-516285/review. From ebay new Buy it now 110: http://www.ebay.co.uk/itm/like/29155...s=true&ff13=80

From what I've read both Roberts and Pure have removable aerial/F-type connector models.

Also see this 2010 thread which offers alternatives: http://forums.digitalspy.co.uk/showt...738&highlight=
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Old 21-09-2015, 12:58
Simon_More
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Hi,

Pure Evoke 2S. Review and spec: http://www.stevelarkins.freeuk.com/P...-2S-review.htm. 5 star review from What Hi-Fi?: http://www.whathifi.com/pure-digital/evoke-2s/review. 5 star review from TechRadar: http://www.techradar.com/reviews/aud...-516285/review. From ebay new Buy it now 110: http://www.ebay.co.uk/itm/like/29155...s=true&ff13=80

From what I've read both Roberts and Pure have removable aerial/F-type connector models. C



Also see this 2010 thread which offers alternatives: http://forums.digitalspy.co.uk/showt...738&highlight=

Your a star, I have looked at Pages and pages of the radios and never seen a picture of the type of connection I need I have also emailed pure three times I never got a response I never thought of the Roberts brand as I have always liked pure thank you once again
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Old 21-09-2015, 13:17
Simon_More
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Hi,

Pure Evoke 2S. Review and spec: http://www.stevelarkins.freeuk.com/P...-2S-review.htm. 5 star review from What Hi-Fi?: http://www.whathifi.com/pure-digital/evoke-2s/review. 5 star review from TechRadar: http://www.techradar.com/reviews/aud...-516285/review. From ebay new Buy it now 110: http://www.ebay.co.uk/itm/like/29155...s=true&ff13=80

From what I've read both Roberts and Pure have removable aerial/F-type connector models.

Also see this 2010 thread which offers alternatives: http://forums.digitalspy.co.uk/showt...738&highlight=
Quite like the look of the Roberts Stream 93i might give that a gander
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Old 21-09-2015, 17:07
evil c
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Quite like the look of the Roberts Stream 93i might give that a gander
Just looking at the Which? review for this model and it's a Best Buy. Here's what they say -

"This may not be the prettiest DAB radio we've ever tested, but it certainly isn't lacking in features. With a colour touchscreen, built-in wi-fi and a USB port, it gives you plenty of ways to access your favourite music and stations.

The Stream 93i is a versatile radio, and if you're an avid internet radio listener, it will give you many hours of listening pleasure. Subscribers to music streaming service Spotify will also be pleased to note the built-in app. Add to that its superb sound, and there's a lot to love.

It scored consistently well in our tests across all music and speech genres. For its size, the Roberts is a punchy radio, with a natural sound that is pleasant to listen to.

There's a decent amount of bass from this radio too, helped along by the built-in subwoofer, which gives audio a full bodied sound, and avoids the slightly weedy noise that some portable radios can suffer from.

There are certainly plenty of options here, and learning how to operate them all will require a glance at the manual, but get over that small learning curve and controlling the radio will be second nature.

There are two large dials on the front of the radio for volume and tuning, and they're easy to find and operate. Some of the buttons are on the small side, and with labelling also being diminutive, the radio might not suit anyone with limited vision.

There are two independent alarms, which can be set to daily, weekdays, weekends and once. The full colour display is generally bright and easy to read, but it can be a bit sluggish to refresh when moving through menus.

The radio has a rear-facing sub-woofer, so will need some space behind it to create the best sound - it's not one you can shove against the wall.

Pros: Lots of features, Spotify app. Cons: Some buttons very small."

Cheapest I've found it is at Amazon Marketplace here with some good pics and reviews (only 5 left): http://www.amazon.co.uk/dp/B008R8B8Q...487dca0547570f, but you could pay an extra 20 or so and buy from J Lewis to get their 2 year g'tee.
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Old 27-09-2015, 09:46
Simon_More
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Just looking at the Which? review for this model and it's a Best Buy. Here's what they say -

"This may not be the prettiest DAB radio we've ever tested, but it certainly isn't lacking in features. With a colour touchscreen, built-in wi-fi and a USB port, it gives you plenty of ways to access your favourite music and stations.

The Stream 93i is a versatile radio, and if you're an avid internet radio listener, it will give you many hours of listening pleasure. Subscribers to music streaming service Spotify will also be pleased to note the built-in app. Add to that its superb sound, and there's a lot to love.

It scored consistently well in our tests across all music and speech genres. For its size, the Roberts is a punchy radio, with a natural sound that is pleasant to listen to.

There's a decent amount of bass from this radio too, helped along by the built-in subwoofer, which gives audio a full bodied sound, and avoids the slightly weedy noise that some portable radios can suffer from.

There are certainly plenty of options here, and learning how to operate them all will require a glance at the manual, but get over that small learning curve and controlling the radio will be second nature.

There are two large dials on the front of the radio for volume and tuning, and they're easy to find and operate. Some of the buttons are on the small side, and with labelling also being diminutive, the radio might not suit anyone with limited vision.

There are two independent alarms, which can be set to daily, weekdays, weekends and once. The full colour display is generally bright and easy to read, but it can be a bit sluggish to refresh when moving through menus.

The radio has a rear-facing sub-woofer, so will need some space behind it to create the best sound - it's not one you can shove against the wall.

Pros: Lots of features, Spotify app. Cons: Some buttons very small."

Cheapest I've found it is at Amazon Marketplace here with some good pics and reviews (only 5 left): http://www.amazon.co.uk/dp/B008R8B8Q...487dca0547570f, but you could pay an extra 20 or so and buy from J Lewis to get their 2 year g'tee.
Been using it since Tuesday and am quite impressed. Not been able to get the Ariel off as it so tricky! I don't have a pair of long nosed pliers that are thin enough (I had to google how to remove it) but to be honest it connected to wifi with out problem and the list of stations are endless. Even download frank skinner podcast and caught up with his Saturday morning shows on it. Great bit of kit!
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