Warranty / returns on Google Play store

Juc1 · 25-10-2013, 15:07

Hi all,

I am considering getting the new Nexus 5 from the Google Play store so I am just wondering - what happens if some defect arises in the phone - do I return it to a UK address and if so do they return it quickly and would they supply me with a temporary phone (I guess not

) On the Nexus 4 page it mentions Seoul (screenshot here) so I hope they don't mean you should return the Nexus 4 to Seoul.

gavo360 · 25-10-2013, 15:13

When my nexus 4 was faulty Google first sent me a new nexus which also included packaging to sent my old nexus back to Google. It was a UK address. Good service, I didn't have to wait for Google to check my phone before replacing it.

flagpole · 25-10-2013, 15:37

it's a regular UK retail transaction.

you have all the usual rights.

Juc1 · 26-10-2013, 10:35

Quote:

Originally Posted by gavo360

When my nexus 4 was faulty Google first sent me a new nexus which also included packaging to sent my old nexus back to Google. It was a UK address. Good service, I didn't have to wait for Google to check my phone before replacing it.

OK that sounds good, thanks...

25-10-2013, 15:07	#1
Juc1 Forum Member Join Date: Apr 2011 Posts: 103	Warranty / returns on Google Play store Hi all, I am considering getting the new Nexus 5 from the Google Play store so I am just wondering - what happens if some defect arises in the phone - do I return it to a UK address and if so do they return it quickly and would they supply me with a temporary phone (I guess not ) On the Nexus 4 page it mentions Seoul (screenshot here) so I hope they don't mean you should return the Nexus 4 to Seoul.

25-10-2013, 15:13	#2
gavo360 Forum Member Join Date: Jan 2009 Location: Sheffield Posts: 1,568	When my nexus 4 was faulty Google first sent me a new nexus which also included packaging to sent my old nexus back to Google. It was a UK address. Good service, I didn't have to wait for Google to check my phone before replacing it.

25-10-2013, 15:37	#3
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	it's a regular UK retail transaction. you have all the usual rights.

26-10-2013, 10:35	#4
Juc1 Forum Member Join Date: Apr 2011 Posts: 103	Quote: Originally Posted by gavo360 When my nexus 4 was faulty Google first sent me a new nexus which also included packaging to sent my old nexus back to Google. It was a UK address. Good service, I didn't have to wait for Google to check my phone before replacing it. OK that sounds good, thanks...

DS Forums

Warranty / returns on Google Play store