Is anyone presently having problems with the remote recording service using this device? It has always worked for me up until the last few days, albeit that it has been slightly slow at times. I try to use on Friday and it wasn't working. I haven't been able to get it working since, despite trying several different devices to access the recorder, both from home and other locations. Does anyone have any ideas?

Does anyone mind if I point people to my posting on Forums / Gadgets / TV and Home Entertainment Technology / Panasonic DMR-BWT735 record error ?

There are obviously quite a few DMR-BWT735 users out there & I would be grateful if you could let me know if any of you have the same problem.

Thank you.

John

I should add that I cannot explain quite why it is not working. I have tried using two separate iOS devices to the remote access and I have also tried using two computers. On each device, I get to the stage where it says "Accessing the device", at which point nothing further happens and, ultimately, I get a session timeout error.

On those very rare occasions that it failed to work for me previously (once or twice) this was the issue I experienced. The problem did not, however, persist for more than an hour or so on those occasions and I thought it was a result of a slow connection on the remote device.

Panasonic's technical support told me that I should effectively restore factory settings on the device, which I did. This has not cured the problem, nor has deleting my remote access account and creating a new one. I can't understand how there could be a particular issue with the device as, side of it being brand-new (I only bought it at the end of March) it still accesses the Internet appropriately itself, with streaming from online services working perfectly and it is still working perfectly as a source device for DNLA capable equipment via Wi-Fi, so it is responding to external signals. Any thoughts would be of great assistance to me.

I have to say I haven't noticed any particular issues with blank sports in recordings I have made, but there are a bunch of overlapped recordings that I haven't watched yet. If there are issues on these, I will update you John.

Yes, I have the same problem.

Tried with two different PCs and one Android tablet.... all normally have no problems in setting remote recordings in the 735.

Only discovered problem yesterday.

Thanks DeeCee. It's sounding it like it is a server issue at Panasonic's end. I spoke to their customer service (sort of technical support) yesterday and they said they weren't aware of any, but they didn't sound very knowledgeable and I don't think they were UK-based.

I may have another go at them today. I did also try emailing Panasonic a couple of times, but I think my messages simply got lost in their systems. The first one that I sent from inside the app resulted in a response requesting a reference, but stating that I couldn't simply reply to provide one I would need to submit a new request through their website. The second that I sent through the website in response to that request has not even been acknowledged. I tried again this morning, but the email from inside the app crashed this time!

Notwithstanding how much I like the recorder itself, the remote access feature is not very well implemented even when it is working and their technical support is rubbish!

It would be really good to hear from anyone else who is having the same issue. There may be some progress as I received a different error message earlier this morning. I suppose this could think they're working on the systems…

I have spoken to Panasonic again. I have managed to get them to start an investigation (and I have a call reference!). Hopefully, I should get some sort of resolution in the next day or two…

Good, hopefully they can fix soon.

One other test I tried was unplugging the 735.... this gives the same symptoms and like you DNLA access is working.


I have also posted on.....
http://www.avforums.com/threads/pana...772620/page-17

Thanks – I will keep an eye on that thread too.

Unplugging was another trick that I tried, but to no avail. My slight irritation is that I have now deleted my original account and settings and set up a new account in an effort to reset matters. I can only now see this complicating the process!

On a brighter note, I have a long last received an acknowledgement of my initial email from Panasonic. I suspect that they will now run two investigations!

No email from Panasonic yet, but the remote recording system seems to be working again! Hurrah! Now, if only they'd told me that it was a server issue before I spent ages resetting the device and trying various other tricks last night…

Hopefully you're also now back to normal DeeCee?

Still problems for me, but now got error message.....
"Cannot connect to the device. Please check whether the recorder is connected to the internet.
(30010100)"
This message appears as soon as I try to connect.

Double checked I am still connected to internet, can use DNLA and BBC IPlayer etc, so seem to have no connection problem.

Have you tried logging out on your remote devices before creating a new user account I'm trying again? That could be what has made the difference for me. Alternatively, if you have done a factory condition reset and then re-enabled the various settings, the recorder's remote access password will have changed. You would need to update this into your Remote devices. This can probably be done by accessing account settings, but I am obviously not familiar with the layout of the android app.

The final option would be to delete the recorder from your account you can settings and then add it again as a new device.

I hope these are not solutions you have already thought of – apologies if they are! Hopefully this is some help, though.

Thank you for your helpful info.

Decided today to factory reset the 735.... big mistake !
Could no longer register the recorder... Using new password generated by the factory reset.... Error displayed... "Cannot connect to the device.(RS541070)"

Deactivated Pana account and generated new account... still same problem.
Tried with and without firewall in case this was blocking registration.
Same on all three of my systems.

As usual DNLA and web access working ok.

Now noticed on the Panasonic remote recording service web page they confirmed a server problem ! Supposed to be fixed now.

That's really strange. It's working fine for me. I would think that there are two options you could try.

The first would be to try setting things up manually with your new account using the Panasonic remote recording website. The recording device should display instructions as to how to do this under one of the menu settings (I forget which one). The second, which I would think you will probably already have tried, would be to use the android app. This should automatically detect a compatible device on the same Wi-Fi network you are using (presuming it works in the same way as the iOS app). When the compatible recording device is detected it automatically imports that recording device's password into the remote recording account that is being used on the remote device.

Again, sorry if I'm telling you things you already know! Just feel sorry that you're not backup and running. If you hunt around the Panasonic website there is a telephone number for customer service. You could try that too? Having said that, I still haven't had a reply to any of my efforts to contact them. If you telephone, though, you will at least get a reference number that you can quote if you want to phone back and shout at them for failing to get back to you!

I can't say I'm terribly impressed by the way Panasonic handle this. To put up a notice about a server issue four days after the issue began and only once it was resolved isn't good enough. You and I and probably many other people have wasted a lot of time and effort trying to get devices working needlessly.

Thank you for the info.

Already tried all the points you mentioned.

As you said the Android tablet obtains the registration details direct from the recorder... But this also failed !

In a last resort I rebooted my router, was then able to register the recorder on my PCs and tablet !.... After password entry the tablet automatically registered the recorder.
Had already tried a router reboot, but this was when their server was down... unknown to us.

Yes, I would agree Panasonic has abysmal customer service. Like you I had tried contacting them by email. Finally got a response today advising a reset of the recorder. They gave no indication of a failure of the server as noted in their Service Operation Report posted 11/06/2014 !

I've had failure few times to input timer details on my mobile but it corrects itself within couple days,from what I understand this facility operates at Panasonic Japan so is being accessed worldwide & I'd imagine is heavily used so will malfunction more often.