Originally Posted by jabbamk1:
“All phone store retail staff have no idea about the company they work for.
Many of them lie to get sales or lie about customer service issues.
Obviously there are exceptions... rarely.”
I agree in essence, although I find it tends to vary from branch to branch rather than staff member to staff member.
For example, my local Vodafone store is excellent - if you want advice they'll give you it honestly... and if you need accessories etc they'll direct you to where it's, shall we say, best to get it, irrespective of whether they sell it or not. Other Vodafone stores - not so much.
However, EE store staff (and Orange store staff before them) seem particularly unaware of what their company offers, and not just on the 'more complex' stuff - get this:
I went in once to pick up an etopup card, and needed to ask a staff member for it because they weren't out on display. Same staff member asked me if I needed help linking it to the account. I said no, I'll just do it on here (waving the handset at him). He asked me if I was going to ring, because if so it'd probably be just as well doing it in-store. I said no, I'll just use the option in the sim services menu. What do you mean he says, which led into me showing him how to link a swipe card to an account through the sim services menu on the handset. Text confirmation came through, I said that's gone on immediately, he said that was quick, saves ringing up and sitting on hold for 10-15 minutes for it to be added within 24 hours (his words). He asked me if that was a new thing - I said no, it's been possible for a few years. He then asked other staff if they knew about it - out of the 6 in-store 0 of them knew. Make of that what you will

hmm.