Cancelled with Orange - calling me back a day later?

roadshow2006 · 28-10-2013, 14:09

Surprised to receive a call off Orange today after cancelling my contract with them on Monday. I missed the call but seems odd they should wish to try to win me back now - when they showed no interest on Saturday.

They were certain they couldn't give me a better rate on the now discontinued unlimited data packages so I said I'd leave... I'm just puzzled why they care now.

acoolwelshbloke · 28-10-2013, 14:22

They were calling your bluff!

roadshow2006 · 28-10-2013, 14:22

The ironic thing is I've just moved to T-Mobile which is hardly like I've taken custom away from EE.

carguy143 · 28-10-2013, 16:07

Quite a lot of companies do this now. Sky are a common one for this trixk.

lost boy · 28-10-2013, 16:31

Quote:

Originally Posted by acoolwelshbloke

They were calling your bluff!

+1.

Quote:

Originally Posted by carguy143

Quite a lot of companies do this now. Sky are a common one for this trixk.

Yep, I agree, Vodafone are known to be prone to doing it too.

Zee_Bukhari · 28-10-2013, 21:48

I remember cancelling 2 other Three contracts I had, they never called me back.

What happened to the days when Three would give you contracts for pennies?

The Lord Lucan · 28-10-2013, 22:47

Quote:

Originally Posted by Zee_Bukhari

I remember cancelling 2 other Three contracts I had, they never called me back.

What happened to the days when Three would give you contracts for pennies?

Its called 4G costing them lots of money and MBNL upgrade roll out being expensive..

jabbamk1 · 28-10-2013, 23:08

Quote:

Originally Posted by The Lord Lucan

Its called 4G costing them lots of money and MBNL upgrade roll out being expensive..

Yup. Retention deals don't exist anymore with Three. (unless it's a cheap crap phone)

They're really cutting back on costs as much as possible in every single department.

sammyvine · 28-10-2013, 23:09

Quote:

Originally Posted by jabbamk1

Yup. Retention deals don't exist anymore with Three. (unless it's a cheap crap phone)

They're really cutting back on costs as much as possible in every single department.

my contract with orange is up soon

not sure if i should try and squeeze a deal out of them or move to THREE

carguy143 · 29-10-2013, 09:15

Quote:

Originally Posted by sammyvine

my contract with orange is up soon

not sure if i should try and squeeze a deal out of them or move to THREE

I left Orange and went to Three about two years ago. The reason I moved is down to the fact my Orange signal went from great, to next to nothing when they merged with T-Mobile. I lost my patience with them and bought myself out of the contract, that's how hacked off I was.

Zee_Bukhari · 29-10-2013, 11:57

Quote:

Originally Posted by sammyvine

my contract with orange is up soon

not sure if i should try and squeeze a deal out of them or move to THREE

I would move to Three.

the future if bright, the future is... Three... I see a lot of good press coming to Three next year, especially with free 4G improving coverage greatly and hundreds of new masts being added.

Steven L Hunter · 29-10-2013, 20:48

The thing with Three though is that they promise all this unlimited free 4G but when all customers with a 4G phone go on it the speed will be so slow! Its really just a marketing scam and people are falling for it.

sammyvine · 30-10-2013, 11:45

Quote:

Originally Posted by Steven L Hunter

The thing with Three though is that they promise all this unlimited free 4G but when all customers with a 4G phone go on it the speed will be so slow! Its really just a marketing scam and people are falling for it.

why would it be slow?

roadshow2006 · 30-10-2013, 11:59

Hmm - they rang on Monday but never got back to me after I missed the call. Can't be that keen.

Steven L Hunter · 30-10-2013, 12:08

Quote:

Originally Posted by sammyvine

why would it be slow?

Lots of people using it compared to the other networks.

Zee_Bukhari · 30-10-2013, 13:45

Quote:

Originally Posted by Steven L Hunter

Lots of people using it compared to the other networks.

lots of people use their 3G network too, almost 10 million customers and I get consistent speeds of around 27Mbps from the mast near my home and I am in London.

Three will have around 1.5 million 4G customers on launch, if anything it'll speed things up on both their 3G and 4G not the other way around.

28-10-2013, 14:09	#1
roadshow2006 Forum Member Join Date: Jul 2005 Posts: 1,581	Cancelled with Orange - calling me back a day later? Surprised to receive a call off Orange today after cancelling my contract with them on Monday. I missed the call but seems odd they should wish to try to win me back now - when they showed no interest on Saturday. They were certain they couldn't give me a better rate on the now discontinued unlimited data packages so I said I'd leave... I'm just puzzled why they care now.

28-10-2013, 14:22	#2
acoolwelshbloke Forum Member Join Date: Mar 2006 Location: Swansea, UK. Posts: 2,469	They were calling your bluff!

28-10-2013, 16:07	#4
carguy143 Forum Member Join Date: Sep 2005 Location: Leyland Posts: 1,971	Quite a lot of companies do this now. Sky are a common one for this trixk.

28-10-2013, 16:31	#5
lost boy Forum Member Join Date: Sep 2005 Location: Norfolkland Posts: 1,787	Quote: Originally Posted by acoolwelshbloke They were calling your bluff! +1. Quote: Originally Posted by carguy143 Quite a lot of companies do this now. Sky are a common one for this trixk. Yep, I agree, Vodafone are known to be prone to doing it too.

28-10-2013, 21:48	#6
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	I remember cancelling 2 other Three contracts I had, they never called me back. What happened to the days when Three would give you contracts for pennies?

28-10-2013, 22:47	#7
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Quote: Originally Posted by Zee_Bukhari I remember cancelling 2 other Three contracts I had, they never called me back. What happened to the days when Three would give you contracts for pennies? Its called 4G costing them lots of money and MBNL upgrade roll out being expensive..

28-10-2013, 23:08	#8
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by The Lord Lucan Its called 4G costing them lots of money and MBNL upgrade roll out being expensive.. Yup. Retention deals don't exist anymore with Three. (unless it's a cheap crap phone) They're really cutting back on costs as much as possible in every single department.

28-10-2013, 23:09	#9
sammyvine Inactive Member Join Date: Mar 2009 Posts: 2,959	Quote: Originally Posted by jabbamk1 Yup. Retention deals don't exist anymore with Three. (unless it's a cheap crap phone) They're really cutting back on costs as much as possible in every single department. my contract with orange is up soon not sure if i should try and squeeze a deal out of them or move to THREE

29-10-2013, 09:15	#10
carguy143 Forum Member Join Date: Sep 2005 Location: Leyland Posts: 1,971	Quote: Originally Posted by sammyvine my contract with orange is up soon not sure if i should try and squeeze a deal out of them or move to THREE I left Orange and went to Three about two years ago. The reason I moved is down to the fact my Orange signal went from great, to next to nothing when they merged with T-Mobile. I lost my patience with them and bought myself out of the contract, that's how hacked off I was.

29-10-2013, 11:57	#11
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	Quote: Originally Posted by sammyvine my contract with orange is up soon not sure if i should try and squeeze a deal out of them or move to THREE I would move to Three. the future if bright, the future is... Three... I see a lot of good press coming to Three next year, especially with free 4G improving coverage greatly and hundreds of new masts being added.

29-10-2013, 20:48	#12
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	The thing with Three though is that they promise all this unlimited free 4G but when all customers with a 4G phone go on it the speed will be so slow! Its really just a marketing scam and people are falling for it.

30-10-2013, 11:45	#13
sammyvine Inactive Member Join Date: Mar 2009 Posts: 2,959	Quote: Originally Posted by Steven L Hunter The thing with Three though is that they promise all this unlimited free 4G but when all customers with a 4G phone go on it the speed will be so slow! Its really just a marketing scam and people are falling for it. why would it be slow?

30-10-2013, 11:59	#14
roadshow2006 Forum Member Join Date: Jul 2005 Posts: 1,581	Hmm - they rang on Monday but never got back to me after I missed the call. Can't be that keen.

30-10-2013, 12:08	#15
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by sammyvine why would it be slow? Lots of people using it compared to the other networks.

30-10-2013, 13:45	#16
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	Quote: Originally Posted by Steven L Hunter Lots of people using it compared to the other networks. lots of people use their 3G network too, almost 10 million customers and I get consistent speeds of around 27Mbps from the mast near my home and I am in London. Three will have around 1.5 million 4G customers on launch, if anything it'll speed things up on both their 3G and 4G not the other way around.

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Cancelled with Orange - calling me back a day later?