Just had a call from Three following on from the escalation last night. Just to remind you, last night I was told that the network issue had been resolved and it was obviously something else affecting my speeds.
Today I am told that the network issue hasn't been resolved and that this has been moved to November 23rd. I ask why this has been moved and the man is unable to tell me why. I suggest to him that Three is throttling my speeds, he says this isn't their policy and that this is certainly a network congestion problem.
I ask to speak to a manager and I am transferred to Sharba, 'Manager of Network Complaints'. She dismisses the idea of Three throttling my connection, she says they don't target individuals. I ask her why this happens dead on 3PM and stops at dead on 12AM, she explains that everyone in the area must be using their phone at the same time. I asked if she is suggesting that everyone in my local area are colluding to all start using their phones dead on the hour and continue to do so for exactly 9 hours and she relies with 'Yes, that is a possibility'.
She takes a few minutes to explain to me that the network is like 2 glasses of water. She has a glass that is just over half full and another that is half full.. The half empty glass is current demand on the network whilst the just over half full glass is available capacity on the network. Suddenly customers need more data but it's okay because there is a half a glass of water. So the just over half full glass gets poured in the half full glass to meet demand, leaving a full glass of demand and just a dribble left in the available glass. She says that what she is trying to say is that it's a first come first serve basis. I reply with 'I've been on the network since 10AM this morning streaming, how come I am not getting my data first then?', her response 'Exactly my point'.
I explain that whilst others are getting fantastic speeds stood right next to me I am still getting poor speeds. She explains again that this is because others have got their first even though I have explained to her that we have literally pulled our phones out of our pockets at the same time.
I ask to speak to someone higher and she says that her manager 'Imbram' or something like that will phone me back within the next 24 hours. She also says she'll apply a £15 credit to my account, hopefully this will show up soon.
Where the hell do I go from here when Three have idiots like this manning their phone lines?