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5 hours to receive a text message - WTF?


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Old 29-10-2013, 00:40
redex
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A week ago I texted my brother and he received it minutes, then sent an immediate reply, which took almost 3 hours to get to me.

Today the same thing happened only this time the reply from him took just over 5 f**king hours!

I'm on O2 and I think my brother is on Vodaphone (have to check). There's no such delays sending/receiving texts with a friend (who I think is on Orange).

What on earth is going on? Is anyone else experiencing severe delays receiving text messages?
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Old 29-10-2013, 00:54
enapace
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Least you been getting I can think of quite a few occasions over the years I've sent and messages never delivered or I've been sent and they never came.
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Old 31-10-2013, 08:53
Jenny_Vodafone
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Hi redex,

This could be caused by a number of things and so it’s worth checking/considering the following:

-Does your brother have this problem when he texts other people?
-Can he text other people who are on O2 with no problems?
-Have you ever had this problem before either with your brother, or texts from another number?
-Has he recently taken out a new contract or changed his number or SIM etc?

It could be that you’re not up to date on the network so I recommend both you and your brother try a manual roam.

You should find this in settings > network settings > select network then select another network (for you, anything other than O2), repeat the process and then select your network.

Once you’ve performed a manual roam, you’ll need to do a hard reset:

- Switch the handset on
- Whilst powered up, remove the SIM card and battery
- Put the battery back in and switch on
- Wait a couple of minutes, then remove the battery again
- Replace the SIM and battery and switch back on

Let me know how you get on.

Jenny
Web Relations team
Vodafone UK
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Old 31-10-2013, 10:06
Soundbox
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Or you used words that caused your text to be intercepted and read (checked).

I have found the word 'peril' causes my text to be delayed by around 5 hours, also 'terrorise'. What words did the text contain?
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Old 31-10-2013, 10:56
IslandNiles
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Or you used words that caused your text to be intercepted and read (checked).

I have found the word 'peril' causes my text to be delayed by around 5 hours, also 'terrorise'. What words did the text contain?
Hahaha, you can't be serious about this.
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Old 31-10-2013, 11:19
davelovesleeds
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Some years ago my mother sent me a text on Friday evening that didn't arrived until Sunday afternoon.
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Old 31-10-2013, 11:33
flagpole
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this has been happening occasionally since sms was invented.

as jenny points out it's usually when your phone has stopped updating on the network. and sometimes it just happens. at lest vodafone support and do not charge for delivery reports.
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Old 31-10-2013, 13:07
Soundbox
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Or you used words that caused your text to be intercepted and read (checked).

I have found the word 'peril' causes my text to be delayed by around 5 hours, also 'terrorise'. What words did the text contain?
Yes quite serious, automatic word flagging is there to protect against terrorism.
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Old 31-10-2013, 13:20
IslandNiles
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Yes quite serious, automatic word flagging is there to protect against terrorism.
If they flagged and delayed every text message that included words like 'peril', they'd be completely overrun by messages. I'm not remotely convinced that it works like that.
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Old 31-10-2013, 13:59
IvanIV
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Or they just don't like you.
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Old 31-10-2013, 14:22
Soundbox
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If they flagged and delayed every text message that included words like 'peril', they'd be completely overrun by messages. I'm not remotely convinced that it works like that.
I wish I could find the link...I'll keep looking.

It was after the 7-11 attacks that it was implemented properly. Perhaps it has stopped now but it was happening.
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Old 31-10-2013, 14:23
sherriesim
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My son texted my husband to ask to be picked up from work because his car had broken down. My son ended up walking miles home in the pouring rain. He wasn't very happy when he came in and saw my husband sprawled out on the couch watching TV, Just as my wet son was heading upstairs to dry off, my husbands phone beeped with the message, 3 hours after it was sent.

My son was on Tesco Mobile and my husband was on O2.
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Old 31-10-2013, 14:31
JordanT91
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I wish I could find the link...I'll keep looking.

It was after the 7-11 attacks that it was implemented properly. Perhaps it has stopped now but it was happening.
It's probable that text messages with key words such as 'bomb' might be flagged up for inspection by the network providers or even GCHQ, but that would not stop the message from being sent. They would take a copy of the data and queue it for inspection later.
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Old 31-10-2013, 19:48
alan1302
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I wish I could find the link...I'll keep looking.

It was after the 7-11 attacks that it was implemented properly. Perhaps it has stopped now but it was happening.
Or more likely it never happened
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Old 31-10-2013, 19:49
alan1302
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My son texted my husband to ask to be picked up from work because his car had broken down. My son ended up walking miles home in the pouring rain. He wasn't very happy when he came in and saw my husband sprawled out on the couch watching TV, Just as my wet son was heading upstairs to dry off, my husbands phone beeped with the message, 3 hours after it was sent.

My son was on Tesco Mobile and my husband was on O2.
Son should have tried calling!!
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Old 31-10-2013, 23:51
redex
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Jenny_Vodafone, never had this problem ever before, from now on I'm just going to ring him direct because 5 hours is an absurd time for a text from Vodafone to O2.

I confirmed with him that he is on Vodafone, and neither of us have changed SIMs/handsets recently.
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Old 01-11-2013, 09:42
Jenny_Vodafone
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Hi redex,

Thanks for getting back to me.

We can check things at our end for you. Just ask your brother to email us from here: http://vdfn.co/email.

He’ll need to quote the code ‘WRT135 – FAO Lee’ in the subject line to ensure it’s routed to my team.

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it please update the thread with this and I'll get back to you as soon as possible.

Thanks,

Jenny
Web Relations team
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Old 03-11-2013, 01:02
redex
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Thanks Jenny, I told my brother and he was definitely interested in following this up so I emailed him the relevant details you posted and will post again with the reference number when he gets back to me.
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Old 03-11-2013, 01:30
barbeler
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Chill out. Just wait until you see him again.
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Old 03-11-2013, 01:36
Eurostar
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I wish I could find the link...I'll keep looking.

It was after the 7-11 attacks that it was implemented properly. Perhaps it has stopped now but it was happening.
I heard something too about millions of emails being scanned for the words 'Al Qaida' and 'jihad' and the likes.
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