DS Forums

 
 

Was I sold a bad deal?


Reply
Thread Tools Search this Thread
Old 31-10-2013, 20:50
Freeman000
Forum Member
 
Join Date: Oct 2011
Posts: 2,351

I bought a phone last week from the Carphone Warehouse on a 24 month contract. However I'm not happy with my monthly data allowance (250mb) and I went on their website and after looking at their deals on my phone and network provider, they offer a deal with the same minutes and text allowance but higher (350mb) data allowance...for the price I'm paying. I can't see my deal anywhere. I obviously asked the salesperson for the best deal, and I feel as though I've been shafted. Do I have a right to complain and demand my data allowance be upped to 350mb?
Freeman000 is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 31-10-2013, 21:15
anyonefortennis
Forum Member
 
Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,766
I bought a phone last week from the Carphone Warehouse on a 24 month contract. However I'm not happy with my monthly data allowance (250mb) and I went on their website and after looking at their deals on my phone and network provider, they offer a deal with the same minutes and text allowance but higher (350mb) data allowance...for the price I'm paying. I can't see my deal anywhere. I obviously asked the salesperson for the best deal, and I feel as though I've been shafted. Do I have a right to complain and demand my data allowance be upped to 350mb?
You have the right to cancel yout contract within 7 days if you are not happy with it. Or just call them and I'm sure they will give you what you want if you just tell them you saw it on their website.
anyonefortennis is offline   Reply With Quote
Old 31-10-2013, 21:20
corf
Forum Member
 
Join Date: Jul 2002
Posts: 1,458
Does he have the right to cancel? He will have used the service and not be covered by distance selling.
corf is offline   Reply With Quote
Old 31-10-2013, 21:22
anyonefortennis
Forum Member
 
Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,766
Does he have the right to cancel? He will have used the service and not be covered by distance selling.
It doesn't matter if you've used it. You can still cancel within 7 days and just pay for what you've used.
anyonefortennis is offline   Reply With Quote
Old 31-10-2013, 21:26
corf
Forum Member
 
Join Date: Jul 2002
Posts: 1,458
Not convinced you can if it was purchased instore.
corf is offline   Reply With Quote
Old 31-10-2013, 21:27
jabbamk1
Forum Member
 
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
It doesn't matter if you've used it. You can still cancel within 7 days and just pay for what you've used.
Not true.

The OP needs to refer to the returns and exchanges policy from CPW if he is looking to cancel the deal.
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{11675630-0cf5-11df-5538-f20203001e3d}

Another alternative is to ring up the network and see if they can put the OP on a different package.
jabbamk1 is offline   Reply With Quote
Old 31-10-2013, 21:31
finbaar
Forum Member
 
Join Date: Nov 2009
Posts: 3,921
QUOTE=anyonefortennis;69513421]It doesn't matter if you've used it. You can still cancel within 7 days and just pay for what you've used.[/quote]

This advice is wrong. The seven day cancellation period ONLY applies to distance selling. If you buy in store your only right to cancel applies to a faulty handset or service problems. CPW may allow a cancellation but they are not obliged to.
finbaar is offline   Reply With Quote
Old 31-10-2013, 21:32
anyonefortennis
Forum Member
 
Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,766
Not true.

The OP needs to refer to the returns and exchanges policy from CPW if he is looking to cancel the deal.
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{11675630-0cf5-11df-5538-f20203001e3d}

Another alternative is to ring up the network and see if they can put the OP on a different package.
I've just read that the CPW offer a 14 day cooling off period. I'm sure CPW will give you the extra 100mb if you just tell them you saw that deal online. They'll be glad to keep your business.
anyonefortennis is offline   Reply With Quote
Old 31-10-2013, 22:52
Freeman000
Forum Member
 
Join Date: Oct 2011
Posts: 2,351
Okay, thanks for the advice. So shall I phone the CPW or Talkmobile (my network) to ask for the extra 100mb?
Freeman000 is offline   Reply With Quote
Old 31-10-2013, 23:07
Freeman000
Forum Member
 
Join Date: Oct 2011
Posts: 2,351

This advice is wrong. The seven day cancellation period ONLY applies to distance selling. If you buy in store your only right to cancel applies to a faulty handset or service problems. CPW may allow a cancellation but they are not obliged to.
I don't think I'd ask for a cancellation. Just an upgrade to 350mb per month from 250mb. To me it seems totally unfair that I was sold a package with a 250mb data allowance when an identical package with a 350mb allowance was available for the same price.
Freeman000 is offline   Reply With Quote
Old 01-11-2013, 09:40
TheBigM
Forum Member
 
Join Date: Aug 2004
Location: moon
Posts: 12,983
I don't think I'd ask for a cancellation. Just an upgrade to 350mb per month from 250mb. To me it seems totally unfair that I was sold a package with a 250mb data allowance when an identical package with a 350mb allowance was available for the same price.
Caveat emptor.
TheBigM is offline   Reply With Quote
Old 01-11-2013, 12:13
corf
Forum Member
 
Join Date: Jul 2002
Posts: 1,458
I don't think I'd ask for a cancellation. Just an upgrade to 350mb per month from 250mb. To me it seems totally unfair that I was sold a package with a 250mb data allowance when an identical package with a 350mb allowance was available for the same price.
It's not uncommon to get more for your money with tariffs bought online. You utilised the bricks and mortar store which have significant overheads compared to when bought online.
corf is offline   Reply With Quote
Old 01-11-2013, 13:06
Step666
Forum Member
 
Join Date: May 2012
Location: Scotland
Posts: 1,274
Do you have a link to the deal you've found online?
Step666 is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 17:38.