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Was I sold a bad deal? |
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#1 |
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Forum Member
Join Date: Oct 2011
Posts: 2,351
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Was I sold a bad deal?
I bought a phone last week from the Carphone Warehouse on a 24 month contract. However I'm not happy with my monthly data allowance (250mb) and I went on their website and after looking at their deals on my phone and network provider, they offer a deal with the same minutes and text allowance but higher (350mb) data allowance...for the price I'm paying. I can't see my deal anywhere. I obviously asked the salesperson for the best deal, and I feel as though I've been shafted. Do I have a right to complain and demand my data allowance be upped to 350mb?
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#2 |
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Forum Member
Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,766
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Quote:
I bought a phone last week from the Carphone Warehouse on a 24 month contract. However I'm not happy with my monthly data allowance (250mb) and I went on their website and after looking at their deals on my phone and network provider, they offer a deal with the same minutes and text allowance but higher (350mb) data allowance...for the price I'm paying. I can't see my deal anywhere. I obviously asked the salesperson for the best deal, and I feel as though I've been shafted. Do I have a right to complain and demand my data allowance be upped to 350mb?
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#3 |
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Forum Member
Join Date: Jul 2002
Posts: 1,458
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Does he have the right to cancel? He will have used the service and not be covered by distance selling.
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#4 |
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Forum Member
Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,766
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Quote:
Does he have the right to cancel? He will have used the service and not be covered by distance selling.
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#5 |
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Forum Member
Join Date: Jul 2002
Posts: 1,458
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Not convinced you can if it was purchased instore.
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#6 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
It doesn't matter if you've used it. You can still cancel within 7 days and just pay for what you've used.
The OP needs to refer to the returns and exchanges policy from CPW if he is looking to cancel the deal. http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{11675630-0cf5-11df-5538-f20203001e3d} Another alternative is to ring up the network and see if they can put the OP on a different package. |
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#7 |
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Forum Member
Join Date: Nov 2009
Posts: 3,921
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QUOTE=anyonefortennis;69513421]It doesn't matter if you've used it. You can still cancel within 7 days and just pay for what you've used.[/quote]
This advice is wrong. The seven day cancellation period ONLY applies to distance selling. If you buy in store your only right to cancel applies to a faulty handset or service problems. CPW may allow a cancellation but they are not obliged to. |
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#8 |
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Forum Member
Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,766
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Quote:
Not true.
The OP needs to refer to the returns and exchanges policy from CPW if he is looking to cancel the deal. http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{11675630-0cf5-11df-5538-f20203001e3d} Another alternative is to ring up the network and see if they can put the OP on a different package. |
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#9 |
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Forum Member
Join Date: Oct 2011
Posts: 2,351
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Okay, thanks for the advice. So shall I phone the CPW or Talkmobile (my network) to ask for the extra 100mb?
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#10 |
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Forum Member
Join Date: Oct 2011
Posts: 2,351
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Quote:
This advice is wrong. The seven day cancellation period ONLY applies to distance selling. If you buy in store your only right to cancel applies to a faulty handset or service problems. CPW may allow a cancellation but they are not obliged to. |
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#11 |
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Forum Member
Join Date: Aug 2004
Location: moon
Posts: 12,983
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Quote:
I don't think I'd ask for a cancellation. Just an upgrade to 350mb per month from 250mb. To me it seems totally unfair that I was sold a package with a 250mb data allowance when an identical package with a 350mb allowance was available for the same price.
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#12 |
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Forum Member
Join Date: Jul 2002
Posts: 1,458
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Quote:
I don't think I'd ask for a cancellation. Just an upgrade to 350mb per month from 250mb. To me it seems totally unfair that I was sold a package with a 250mb data allowance when an identical package with a 350mb allowance was available for the same price.
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#13 |
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Forum Member
Join Date: May 2012
Location: Scotland
Posts: 1,274
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Do you have a link to the deal you've found online?
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