I have just been on the phone for a hour about the way I have been treated and have decided at the end of the call to cancel my whole services with them. Luckily it will be at no cost to me. So after 13th November I will be finally rid of these lot and hopefully be able to move over to Plusnet. I have just been in touch with them to get it sorted out after that date.

Are Plusnet basically not BT themselves? Or am I thinking of someone else?

They are part of BT Group but run as a separate business with their own customer service, etc.

Maybe the op needs to expand their thoughts on a new ISP

http://en.wikipedia.org/wiki/Plusnet

Run as a separate business though

But the same engineers as BT,Talktalk and Sky.

All providers have to use BT Openreach for the 'last mile' and other services, depending on their capability apart from Virgin - your statement therefore doesn't make sense.