Three to cease trading with Carphone Warehouse

neil79 · 10-11-2013, 14:24

Quote:

the only reason they get lots of customers is the pricing and force selling. Similar to TalkTalk.

3UK is the smallest network is it not ? They do seem to have a lot of fanboys who possibly make it appear a bigger network than it is

3UK does not work indoors so is not much use at this time of year

jabbamk1 · 10-11-2013, 14:26

Quote:

Originally Posted by neil79

3UK does not work indoors so is not much use at this time of year

That's a very bold statement.

Sent from my 3uk phone whilst inside.

SkipTracer · 10-11-2013, 16:21

What I have found personally using all of the networks is some users can talk from outside, some from inside and some from their backsides.

Darth-Habib · 10-11-2013, 18:56

I guess this also means there's no reputable place to get insurance for your three phone going forward?

Or have/will Three start selling phone insurance again??

One of my friends upgraded via Carphone Warehouse for the sole reason he could get a decent insurance cover for his phone.

Maybe an issue for people who have top end phones and tablets.

Zee_Bukhari · 10-11-2013, 19:44

Quote:

Originally Posted by neil79

3UK is the smallest network is it not ? They do seem to have a lot of fanboys who possibly make it appear a bigger network than it is

3UK does not work indoors so is not much use at this time of year

proof?

at least Three isn't below 90% 3G coverage like some networks (vf), it doesn't suffer from a huge amount of dropped calls like others (ee) and has HD voice so it doesn't sound like you're under water or talking to a robot like it does on others (o2)

We get truly unlimited data and data speeds through 3G almost all of the other networks cannot offer or wont offer.

RAN Man · 10-11-2013, 20:23

Quote:

Originally Posted by Zee_Bukhari

proof?

It doesn't suffer from a huge amount of dropped calls like others (ee) and has HD voice so it doesn't sound like you're under water or talking to a robot like it does on others (o2)

Proof?.

plymouthbloke1974 · 10-11-2013, 20:27

Quote:

Originally Posted by Zee_Bukhari

proof?

at least Three isn't below 90% 3G coverage like some networks (vf), it doesn't suffer from a huge amount of dropped calls like others (ee) and has HD voice so it doesn't sound like you're under water or talking to a robot like it does on others (o2)

We get truly unlimited data and data speeds through 3G almost all of the other networks cannot offer or wont offer.

If I was on EE and I called a Voda mobile and the call dropped, how can you prove its EE that dropped the call for example?

Zee_Bukhari · 10-11-2013, 21:00

Quote:

Originally Posted by plymouthbloke1974

If I was on EE and I called a Voda mobile and the call dropped, how can you prove its EE that dropped the call for example?

Have you not seen them on watchdog a few times over this?

http://forums.digitalspy.co.uk/showthread.php?t=1893572

Its clear its a problem on EE

plymouthbloke1974 · 10-11-2013, 21:21

.... which has mostly been fixed now. I've had a couple of dropped calls in 6-7 months. Big whoop. Bound to happen occasionally.

And we all know that Watchdog is like looking at a live TV version of the Daily Mail.

Jwhiterz · 10-11-2013, 23:02

Quote:

Originally Posted by Zee_Bukhari

proof?

at least Three isn't below 90% 3G coverage like some networks (vf), it doesn't suffer from a huge amount of dropped calls like others (ee) and has HD voice so it doesn't sound like you're under water or talking to a robot like it does on others (o2)

We get truly unlimited data and data speeds through 3G almost all of the other networks cannot offer or wont offer.

o2 defiantly has the worst call quality out of all the networks when I ring a friend who's on o2 I sometimes can't understand what they are trying to say its been that bad at times. (muffled)
From my own personal experience I think Three have the best call quality out of all the networks even with 1 bar but as we all know bars are not everything.

qasdfdsaq · 10-11-2013, 23:02

Quote:

Originally Posted by jabbamk1

Sent from my 3uk phone whilst inside.

Pics or it didn't happen.

jabbamk1 · 10-11-2013, 23:50

Quote:

Originally Posted by qasdfdsaq

Pics or it didn't happen.

http://i481.photobucket.com/albums/r...ps3c5696f8.jpg

qasdfdsaq · 11-11-2013, 01:51

Need a picture of the phone screen with the 3 logo displayed. That could have been on any network! :P

DevonBloke · 11-11-2013, 11:35

Quote:

Originally Posted by jabbamk1

http://i481.photobucket.com/albums/r...ps3c5696f8.jpg

Hahahahaha!!!

Good job you photoshop-ed out the 30 metre MBNL mast in your garden.

henrywilliams58 · 11-11-2013, 12:21

Carphone Warehouse give 10% cashback on SIM only - including 3

I will ask 3 for the same cashback now - or go to CW

acoolwelshbloke · 11-11-2013, 12:23

Quote:

Originally Posted by neil79

3UK is the smallest network is it not ? They do seem to have a lot of fanboys who possibly make it appear a bigger network than it is

3UK does not work indoors so is not much use at this time of year

You do not know what your talking about, three is a good network and I have no problems with indoor coverage at all.

Only downside to three is their customer services, it's horrendous.

Dan 8t1 · 11-11-2013, 14:01

Quote:

Originally Posted by henrywilliams58

Carphone Warehouse give 10% cashback on SIM only - including 3

I will ask 3 for the same cashback now - or go to CW

'Or go to CW'.. and get a deal with a more expensive network?

Quote:

Originally Posted by plymouthbloke1974

If I was on EE and I called a Voda mobile and the call dropped, how can you prove its EE that dropped the call for example?

I've seen it actually say 'Call Dropped' on the screen of my phone before.. I'm guessing the phone would only know that if it happened on its network?

Quote:

Originally Posted by Jwhiterz

o2 defiantly has the worst call quality out of all the networks when I ring a friend who's on o2 I sometimes can't understand what they are trying to say its been that bad at times. (muffled)

I've had that too (and funnily enough it was an O2 user), although to be fair some people just aren't very good at speaking into a phone, no matter what network they're on!

finbaar · 11-11-2013, 15:32

All this dissing of networks because of personal experience is pretty daft as we all have very limited actual data. Just because a particular operator may be good or bad where you use it doesn’t mean you can apply that to the whole country. I get 17mbps 3G at home with both Three and T Mobile. VF give 2mbps and the signal does drop off sometimes. O2 give about 2-3 but the signal seems stronger than VF. At work EE are the only guys in the frame but the data speeds are terrible as everyone here is on them for both personal and work phones. Plymouthbloke has the right idea – use a payg sim to check out your own places.

I don’t use customer service very often but the best I have used was Talk Mobile. They woman there would be able to spot her buttock or her arm joint if asked. I bet some have horror stories though.

I still think I will switch to Three though. I don’t care about calls at work (I didn’t buy my phone to speak to people) and the EE data speeds are useless.

lost boy · 11-11-2013, 16:12

Quote:

Originally Posted by Zee_Bukhari

I tried 333 earlier and 444 and the call dropped after about 5 seconds of the woman talking.

I believe you should wait until they've upgraded their systems as I've only experienced around 2 or 3 dropped calls in the 8 years I've been a customer of 3, not including todays dropped calls to 333 and 444.

My friend on the other hand on EE...

BIB - I couldn't agree more, although I didn't expect our resident south-westerner to do so

EE's 'optimised' network here, well, it's ~5 dropped calls per attempted call (so, for example, if you try to make 3 calls on the same day, you'll easily have 10-15 call drops over the same period). They know this, they know why... yet it continues, so make of that what you will.

Three though - I can count on one hand the amount of call drops I've had over the last few years, so there's not much more I can add to that.

Quote:

Originally Posted by jabbamk1

http://i481.photobucket.com/albums/r...ps3c5696f8.jpg

Brilliant

corf · 11-11-2013, 16:16

I've called three customer services twice this year, once to disable my voicemail and one six months later to re-enable and change my tariff.

Both times I spoke to a fluent english speaker who actioned my requests promptly. I'd have guessed based in the UK but I'd be surprised if that really was the case.

However the second time I was given the hard sell for a new 24 contract for a phone I didnt want.

DevonBloke · 11-11-2013, 17:43

Quote:

Originally Posted by acoolwelshbloke

You do not know what your talking about, three is a good network and I have no problems with indoor coverage at all.

Only downside to three is their customer services, it's horrendous.

Without wishing to sound pedantic, 3G is generally pretty poor indoors on all networks due to the way it works (2100MHz / WCDMA / Breathing etc). Unless of course (in your case) you have a cell close to you and in line of sight.
ThrEE probably are the best 3G networks (MBNL) and even in rural areas it's pretty damn good outside. Inside is a different story.
Did two jobs today (computer repairs) and in both cases there was a usable 3G signal outside but indoors only GPRS (EE). A Three handset would not have worked at all since there is now no 2G fallback here.
Three need to get that TuGo type app out asap!

jabbamk1 · 11-11-2013, 18:26

Quote:

Originally Posted by qasdfdsaq

Need a picture of the phone screen with the 3 logo displayed. That could have been on any network! :P

urgh fine. Here is a picture of my phone. As you'll see it clearly displays "3" in the top left hand corner

http://i481.photobucket.com/albums/r...ps32a14e72.jpg

Quote:

Originally Posted by DevonBloke

Hahahahaha!!!

Good job you photoshop-ed out the 30 metre MBNL mast in your garden.

I actually photoshop-ed out the home signal box but whatever

Quote:

Originally Posted by DevonBloke

Three need to get that TuGo type app out asap!

March soon enough?

One thing to bear in mind that EE3G will drop down to 2G fairly easily where as Three will hold onto a 3G signal for as long as it can.

qasdfdsaq · 12-11-2013, 02:02

Quote:

Originally Posted by jabbamk1

urgh fine. Here is a picture of my phone. As you'll see it clearly displays "3" in the top left hand corner

http://i481.photobucket.com/albums/r...ps32a14e72.jpg

Quote:

I actually photoshop-ed out the home signal box but whatever

TBH, that's cheating

Quote:

March soon enough?

One thing to note is that the infrastructure required to allow TuGo type UMA apps is the same that is needed to facilitate VoLTE (both natively and hackily)

Quote:

One thing to bear in mind that EE3G will drop down to 2G fairly easily where as Three will hold onto a 3G signal for as long as it can.

Assuming of course, you don't have your phone set to 3G only. Incidentally, the latest EE firmware for the Galaxy S4 has now removed the 2G only option (something 3 has done via their SIM cards for many years), leaving only 2G+3G+4G auto, 2G+3G auto, and 3G-only.

Although another advance is that now with hacks you can enable a 3G+4G only mode (no 2G) which I've been waiting on ever since I got this phone.

neil79 · 07-12-2013, 12:47

Quote:

Originally Posted by Zee_Bukhari

Three have 98% 3G coverage, with EE having a tiny bit more, we've just found out Vodafone have the least coverage at less than 90%, O2 at around 90% (don't believe it) so it is hardly a patchy network.

What you have to remember is that the claimed 98% is outdoor coverage.

moox · 07-12-2013, 12:52

Quote:

Originally Posted by jabbamk1

That's a very bold statement.

Sent from my 3uk phone whilst inside.

Isn't it pretty well understood that 2100MHz penetration is not as good as 1800 or 900?

The granite walls of my house attenuate both 3G (which aren't very strong to begin with) and wifi signals quite nicely (I have to have two access points to cover an above-average sized semi-detached - I'm glad I work for a company that makes really good wireless kit and can get it for free)

10-11-2013, 14:24	#51
neil79 Forum Member Join Date: Aug 2005 Posts: 506	Quote: Originally Posted by Steven L Hunter the only reason they get lots of customers is the pricing and force selling. Similar to TalkTalk. 3UK is the smallest network is it not ? They do seem to have a lot of fanboys who possibly make it appear a bigger network than it is 3UK does not work indoors so is not much use at this time of year

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10-11-2013, 14:26	#52
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by neil79 3UK does not work indoors so is not much use at this time of year That's a very bold statement. Sent from my 3uk phone whilst inside.

10-11-2013, 16:21	#53
SkipTracer Forum Member Join Date: Feb 2009 Location: The City and County of Bristol Posts: 2,623	What I have found personally using all of the networks is some users can talk from outside, some from inside and some from their backsides.

10-11-2013, 18:56	#54
Darth-Habib Forum Member Join Date: Apr 2002 Posts: 455	I guess this also means there's no reputable place to get insurance for your three phone going forward? Or have/will Three start selling phone insurance again?? One of my friends upgraded via Carphone Warehouse for the sole reason he could get a decent insurance cover for his phone. Maybe an issue for people who have top end phones and tablets.

10-11-2013, 19:44	#55
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	Quote: Originally Posted by neil79 3UK is the smallest network is it not ? They do seem to have a lot of fanboys who possibly make it appear a bigger network than it is 3UK does not work indoors so is not much use at this time of year proof? at least Three isn't below 90% 3G coverage like some networks (vf), it doesn't suffer from a huge amount of dropped calls like others (ee) and has HD voice so it doesn't sound like you're under water or talking to a robot like it does on others (o2) We get truly unlimited data and data speeds through 3G almost all of the other networks cannot offer or wont offer.

10-11-2013, 20:23	#56
RAN Man Forum Member Join Date: Jul 2013 Posts: 249	Quote: Originally Posted by Zee_Bukhari proof? It doesn't suffer from a huge amount of dropped calls like others (ee) and has HD voice so it doesn't sound like you're under water or talking to a robot like it does on others (o2) Proof?.

10-11-2013, 20:27	#57
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by Zee_Bukhari proof? at least Three isn't below 90% 3G coverage like some networks (vf), it doesn't suffer from a huge amount of dropped calls like others (ee) and has HD voice so it doesn't sound like you're under water or talking to a robot like it does on others (o2) We get truly unlimited data and data speeds through 3G almost all of the other networks cannot offer or wont offer. If I was on EE and I called a Voda mobile and the call dropped, how can you prove its EE that dropped the call for example?

10-11-2013, 21:00	#58
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	Quote: Originally Posted by plymouthbloke1974 If I was on EE and I called a Voda mobile and the call dropped, how can you prove its EE that dropped the call for example? Have you not seen them on watchdog a few times over this? http://forums.digitalspy.co.uk/showthread.php?t=1893572 Its clear its a problem on EE

10-11-2013, 21:21	#59
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	.... which has mostly been fixed now. I've had a couple of dropped calls in 6-7 months. Big whoop. Bound to happen occasionally. And we all know that Watchdog is like looking at a live TV version of the Daily Mail.

10-11-2013, 23:02	#60
Jwhiterz Forum Member Join Date: May 2012 Location: South Wales (Brecon Beacons) Posts: 490	Quote: Originally Posted by Zee_Bukhari proof? at least Three isn't below 90% 3G coverage like some networks (vf), it doesn't suffer from a huge amount of dropped calls like others (ee) and has HD voice so it doesn't sound like you're under water or talking to a robot like it does on others (o2) We get truly unlimited data and data speeds through 3G almost all of the other networks cannot offer or wont offer. o2 defiantly has the worst call quality out of all the networks when I ring a friend who's on o2 I sometimes can't understand what they are trying to say its been that bad at times. (muffled) From my own personal experience I think Three have the best call quality out of all the networks even with 1 bar but as we all know bars are not everything.

10-11-2013, 23:02	#61
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Quote: Originally Posted by jabbamk1 Sent from my 3uk phone whilst inside. Pics or it didn't happen.

10-11-2013, 23:50	#62
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by qasdfdsaq Pics or it didn't happen. http://i481.photobucket.com/albums/r...ps3c5696f8.jpg

11-11-2013, 01:51	#63
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Need a picture of the phone screen with the 3 logo displayed. That could have been on any network! :P

11-11-2013, 11:35	#64
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Quote: Originally Posted by jabbamk1 http://i481.photobucket.com/albums/r...ps3c5696f8.jpg Hahahahaha!!! Good job you photoshop-ed out the 30 metre MBNL mast in your garden.

11-11-2013, 12:21	#65
henrywilliams58 Forum Member Join Date: Oct 2012 Location: London Posts: 4,710	Carphone Warehouse give 10% cashback on SIM only - including 3 I will ask 3 for the same cashback now - or go to CW

11-11-2013, 12:23	#66
acoolwelshbloke Forum Member Join Date: Mar 2006 Location: Swansea, UK. Posts: 2,469	Quote: Originally Posted by neil79 3UK is the smallest network is it not ? They do seem to have a lot of fanboys who possibly make it appear a bigger network than it is 3UK does not work indoors so is not much use at this time of year You do not know what your talking about, three is a good network and I have no problems with indoor coverage at all. Only downside to three is their customer services, it's horrendous.

11-11-2013, 14:01	#67
Dan 8t1 Forum Member Join Date: Apr 2004 Location: Leicester Posts: 897	Quote: Originally Posted by henrywilliams58 Carphone Warehouse give 10% cashback on SIM only - including 3 I will ask 3 for the same cashback now - or go to CW 'Or go to CW'.. and get a deal with a more expensive network? Quote: Originally Posted by plymouthbloke1974 If I was on EE and I called a Voda mobile and the call dropped, how can you prove its EE that dropped the call for example? I've seen it actually say 'Call Dropped' on the screen of my phone before.. I'm guessing the phone would only know that if it happened on its network? Quote: Originally Posted by Jwhiterz o2 defiantly has the worst call quality out of all the networks when I ring a friend who's on o2 I sometimes can't understand what they are trying to say its been that bad at times. (muffled) I've had that too (and funnily enough it was an O2 user), although to be fair some people just aren't very good at speaking into a phone, no matter what network they're on!

11-11-2013, 15:32	#68
finbaar Forum Member Join Date: Nov 2009 Posts: 3,921	All this dissing of networks because of personal experience is pretty daft as we all have very limited actual data. Just because a particular operator may be good or bad where you use it doesn’t mean you can apply that to the whole country. I get 17mbps 3G at home with both Three and T Mobile. VF give 2mbps and the signal does drop off sometimes. O2 give about 2-3 but the signal seems stronger than VF. At work EE are the only guys in the frame but the data speeds are terrible as everyone here is on them for both personal and work phones. Plymouthbloke has the right idea – use a payg sim to check out your own places. I don’t use customer service very often but the best I have used was Talk Mobile. They woman there would be able to spot her buttock or her arm joint if asked. I bet some have horror stories though. I still think I will switch to Three though. I don’t care about calls at work (I didn’t buy my phone to speak to people) and the EE data speeds are useless.

11-11-2013, 16:12	#69
lost boy Forum Member Join Date: Sep 2005 Location: Norfolkland Posts: 1,787	Quote: Originally Posted by Zee_Bukhari I tried 333 earlier and 444 and the call dropped after about 5 seconds of the woman talking. I believe you should wait until they've upgraded their systems as I've only experienced around 2 or 3 dropped calls in the 8 years I've been a customer of 3, not including todays dropped calls to 333 and 444. My friend on the other hand on EE... BIB - I couldn't agree more, although I didn't expect our resident south-westerner to do so EE's 'optimised' network here, well, it's ~5 dropped calls per attempted call (so, for example, if you try to make 3 calls on the same day, you'll easily have 10-15 call drops over the same period). They know this, they know why... yet it continues, so make of that what you will. Three though - I can count on one hand the amount of call drops I've had over the last few years, so there's not much more I can add to that. Quote: Originally Posted by jabbamk1 http://i481.photobucket.com/albums/r...ps3c5696f8.jpg Brilliant

11-11-2013, 16:16	#70
corf Forum Member Join Date: Jul 2002 Posts: 1,458	I've called three customer services twice this year, once to disable my voicemail and one six months later to re-enable and change my tariff. Both times I spoke to a fluent english speaker who actioned my requests promptly. I'd have guessed based in the UK but I'd be surprised if that really was the case. However the second time I was given the hard sell for a new 24 contract for a phone I didnt want.

11-11-2013, 17:43	#71
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Quote: Originally Posted by acoolwelshbloke You do not know what your talking about, three is a good network and I have no problems with indoor coverage at all. Only downside to three is their customer services, it's horrendous. Without wishing to sound pedantic, 3G is generally pretty poor indoors on all networks due to the way it works (2100MHz / WCDMA / Breathing etc). Unless of course (in your case) you have a cell close to you and in line of sight. ThrEE probably are the best 3G networks (MBNL) and even in rural areas it's pretty damn good outside. Inside is a different story. Did two jobs today (computer repairs) and in both cases there was a usable 3G signal outside but indoors only GPRS (EE). A Three handset would not have worked at all since there is now no 2G fallback here. Three need to get that TuGo type app out asap!

DS Forums

Three to cease trading with Carphone Warehouse

11-11-2013, 18:26	#72
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by qasdfdsaq Need a picture of the phone screen with the 3 logo displayed. That could have been on any network! :P urgh fine. Here is a picture of my phone. As you'll see it clearly displays "3" in the top left hand corner http://i481.photobucket.com/albums/r...ps32a14e72.jpg Quote: Originally Posted by DevonBloke Hahahahaha!!! Good job you photoshop-ed out the 30 metre MBNL mast in your garden. I actually photoshop-ed out the home signal box but whatever Quote: Originally Posted by DevonBloke Three need to get that TuGo type app out asap! March soon enough? One thing to bear in mind that EE3G will drop down to 2G fairly easily where as Three will hold onto a 3G signal for as long as it can.

12-11-2013, 02:02	#73
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Quote: Originally Posted by jabbamk1 urgh fine. Here is a picture of my phone. As you'll see it clearly displays "3" in the top left hand corner http://i481.photobucket.com/albums/r...ps32a14e72.jpg Quote: I actually photoshop-ed out the home signal box but whatever TBH, that's cheating Quote: March soon enough? One thing to note is that the infrastructure required to allow TuGo type UMA apps is the same that is needed to facilitate VoLTE (both natively and hackily) Quote: One thing to bear in mind that EE3G will drop down to 2G fairly easily where as Three will hold onto a 3G signal for as long as it can. Assuming of course, you don't have your phone set to 3G only. Incidentally, the latest EE firmware for the Galaxy S4 has now removed the 2G only option (something 3 has done via their SIM cards for many years), leaving only 2G+3G+4G auto, 2G+3G auto, and 3G-only. Although another advance is that now with hacks you can enable a 3G+4G only mode (no 2G) which I've been waiting on ever since I got this phone.

07-12-2013, 12:47	#74
neil79 Forum Member Join Date: Aug 2005 Posts: 506	Quote: Originally Posted by Zee_Bukhari Three have 98% 3G coverage, with EE having a tiny bit more, we've just found out Vodafone have the least coverage at less than 90%, O2 at around 90% (don't believe it) so it is hardly a patchy network. What you have to remember is that the claimed 98% is outdoor coverage.

07-12-2013, 12:52	#75
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by jabbamk1 That's a very bold statement. Sent from my 3uk phone whilst inside. Isn't it pretty well understood that 2100MHz penetration is not as good as 1800 or 900? The granite walls of my house attenuate both 3G (which aren't very strong to begin with) and wifi signals quite nicely (I have to have two access points to cover an above-average sized semi-detached - I'm glad I work for a company that makes really good wireless kit and can get it for free)