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O2, How Do I Get My PAC
pje1979
07-02-2005
I am on O2 pay as you go. I am trying to get my PAC so I can move to Orange but they are not playing ball. I rang a few days ago and they said they would ring back within 48 hours but they didn't so I rang again today and they said the department that I need to talk to aren't taking calls today and I should ring back in the morning, no doubt when I do they will fobb me off with another excuse. Has anyone managed to get a PAC out of O2 and if so whats the best way to do it?
rossonthenet
07-02-2005
Are you online or offline customer?
sean2003
07-02-2005
Originally Posted by pje1979:
“I am on O2 pay as you go. I am trying to get my PAC so I can move to Orange but they are not playing ball. I rang a few days ago and they said they would ring back within 48 hours but they didn't so I rang again today and they said the department that I need to talk to aren't taking calls today and I should ring back in the morning, no doubt when I do they will fobb me off with another excuse. Has anyone managed to get a PAC out of O2 and if so whats the best way to do it?”

I asked for one and they done same to me, made silly excueses.

Still not got one

You on online PAYG?
pje1979
07-02-2005
Yes I'm on On-line pay as you go. Just to add I also tried emailing but didn't receive a reply.
rossonthenet
07-02-2005
I have had no problems getting a PAC Code through o2 online.

Email: mycare@o2mail.co.uk

Include your mobile number, full name, postcode and D.O.B.

They will email you back in 24 hours.
neo6776
07-02-2005
Originally Posted by rossonthenet:
“I have had no problems getting a PAC Code through o2 online.

Email: mycare@o2mail.co.uk

Include your mobile number, full name, postcode and D.O.B.

They will email you back in 24 hours.”


24 hours is a bit of a statement considering that i have emailed o2 nearly 12 times an they take a lot more than 24 hours beleive me. more like 72
prking
07-02-2005
They've always replied to me within 24 hours. Are you sure you are including all the information they ask for? FULL name, postcode, date of birth and mobile number. Without that you won't get a reply.
rossonthenet
08-02-2005
Originally Posted by prking:
“They've always replied to me within 24 hours. Are you sure you are including all the information they ask for? FULL name, postcode, date of birth and mobile number. Without that you won't get a reply.”

Exactly. I get replies usually within 4 hours - dead quick nowadays.
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