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its not all doom and gloom with bt |
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#1 |
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Forum Member
Join Date: Nov 2011
Posts: 149
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its not all doom and gloom with bt
Just thought i would post my experience of BT.
Ordered infinity and You View was kept fully informed about progress of the order all the way. Engineer turned up at the promised time and everything went like clockwork. Speed just as promised and everything works as it should. One very happy bunny. |
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#2 |
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Forum Member
Join Date: Apr 2003
Location: UK
Posts: 790
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I had completely the same experience, have returned to BT after many years and am very happy.
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#3 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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Ive been back with BT for just over 2 years and i have been delighted with the service (Fibre/Phone/TV) and the customer service when needed, i just think the prices are starting to look a little high for Infinity these days.
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#4 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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I'm also very happy with BT. I have been with Infinity well over 2 years now and I have been 98% happy with the service. Even though BT line rental may not be the cheapest. I can say BT is not the worst ISP. I have aso had there BT player unlimited on my Youview box just over 6 months now. I now also get the BT sport channels.
Darren |
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#5 |
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Forum Member
Join Date: Mar 2013
Posts: 304
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Yayyyyyyyyyyy - 4 people happy with the BT experience.
My experience with BT Openreach (seperate part of BT Group) has been abysmal but I won't up set this thread
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#6 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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I am happy with my BT Services but found the customer service shocking due to crap systems they use for orders and account etc.
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#7 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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I spoke too soon, suddenly i am on a sync of 40/10 and getting only half the speeds i have been getting for 2 years for no reason whatsoever
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#8 |
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Inactive Member
Join Date: Dec 2011
Posts: 1,482
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Quote:
I spoke too soon, suddenly i am on a sync of 40/10 and getting only half the speeds i have been getting for 2 years for no reason whatsoever
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#9 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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Noise margin has plenty to go at so god knows what's gone on.
Data rate: 9995 / 39993 (This is the Infinity 1 cap so BT have done me lol) Maximum data rate: 32761 / 109420 Noise margin: 22.9 / 25.8 Line attenuation: 0.0 / 5.9 |
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#10 |
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Forum Member
Join Date: Mar 2008
Location: TheEssexSunshineCoast Clacton
Posts: 15,214
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Been on BT just over a month and seems good so far.
Got 23 meg down and 1.1 up plus can use openzone wifi as well. |
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#11 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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Quote:
I spoke too soon, suddenly i am on a sync of 40/10 and getting only half the speeds i have been getting for 2 years for no reason whatsoever
![]() Also the longest I have seem my Home Hub 3 keep its connection is 22 days. Darren |
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#12 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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i have, it did nothing.
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#13 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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Quote:
i have, it did nothing.
Darren |
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#14 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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Ive been phoning them mate, clueless is a word that comes to mind.
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#15 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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they are sending me a replacement HH5
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#16 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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Quote:
they are sending me a replacement HH5
Darren |
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#17 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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Will do
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#18 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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New HH5 never turned up, but at least my profile has started to recover, it dropped to 33/10 but it is up to 60/17 now so it is recovering.
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#19 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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I have to say after my last 3 or 4 days chatting to BT call centres my opinion of the customer service have absolutely plummeted, the foreign call centres are abysmal and clearly have no technical knowledge whatsoever other than what is on a sheet in front of them.
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#20 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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I do agree BT call centres are not the best but I have seen much worse then BT.
Darren |
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#21 |
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Forum Member
Join Date: Sep 2010
Posts: 39
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Without doubt Bt have the worst call centres I've ever experienced.
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#22 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
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Yesterday i was called a liar and questioned as to whether i was a Openreach engineer or not after reading information from the HH5 helpdesk page
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#23 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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The worst call centre was when I used to be with the old Tiscali on a old surf time dial up package. Then they moved me to an anytime dial up package when they closed there Tiscali surf time package. That was 9 or 10 years ago.
Was glad to move back over to BT for everything.. Darren |
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#24 |
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Forum Member
Join Date: Feb 2004
Location: Here on the net
Posts: 1,623
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BT Grrrrrr
Suffice to say What I think ut BT/BT Openwretch cannot be printed on any civilized forum. Deepest Devon is a blackhole of Internet connectivity.
Call Centre 0/10 Speed 0/10 Engineer 1/10 (for turning up) Rural BB 0/10 |
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