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Help with Security |
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#1 |
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Forum Member
Join Date: Jun 2011
Location: Leafy Surrey
Posts: 3,576
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Help with Security
Please....
I have made a terrible mistake I needed some help with my ipad and phoned what I thought was Apple support. It turned out not to be. The thing is I let them have remote access to my iMac and I-pad. I realised it wasn't Apple when they asked for payment for a 12 month tech support contarct. When I refused , they got annoyed and hung up on me. I have changed my passwords but I'm not sure whether they will be able to access anything or will have copied whats on my computer, itunes, icloud ? Is there something else I need to do. Any help would be greatly appreciated |
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#2 |
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Forum Member
Join Date: May 2005
Posts: 7,976
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If they got you to install anything to get remote access then uninstall it.
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#3 |
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Forum Member
Join Date: Jun 2011
Location: Leafy Surrey
Posts: 3,576
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Quote:
If they got you to install anything to get remote access then uninstall it.
(Thanks for the advice) |
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#4 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,901
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Quote:
I didn't install anything ( as far as I know) I clicked on a link which asked me to authorise remote assistance
(Thanks for the advice) |
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#5 |
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Forum Member
Join Date: Jun 2011
Location: Leafy Surrey
Posts: 3,576
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Quote:
That might have tried to install something in the background. Would be worth checking to see if there are any odd looking applications listed or processes running that you don't recognise.
Cheers Couldn't see anything. Went through recent items and couldn't see anything untoward ( I'm new to Apple devices so haven't any experience of how to look. ) |
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#6 |
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Forum Member
Join Date: Apr 2006
Posts: 5,741
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You probably wont want to hear this, but really the only way you can be certain the system is no longer compromised would be to wipe the drive and reinstall OS X. Personally I would say the hour or 2 doing that would be worth the peace of mind but obviously its your call.
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#7 |
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Forum Member
Join Date: Jun 2011
Location: Leafy Surrey
Posts: 3,576
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Quote:
You probably wont want to hear this, but really the only way you can be certain the system is no longer compromised would be to wipe the drive and reinstall OS X. Personally I would say the hour or 2 doing that would be worth the peace of mind but obviously its your call.
Do I need to do it on my i-pad as well which was connected to my i-mac. Also does it affect my i-cloud ? Sorry for all the questions but i'm not very knowledgable about these things |
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#8 |
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Forum Member
Join Date: Feb 2005
Location: London
Posts: 12,939
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you could ask the real apple guys for help? I'm sure they would have some useful advice at their tech bar
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#9 |
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Forum Member
Join Date: Jun 2011
Location: Leafy Surrey
Posts: 3,576
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Quote:
you could ask the real apple guys for help? I'm sure they would have some useful advice at their tech bar
Will take this route (Thanks for the tip) |
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#10 |
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Forum Member
Join Date: Nov 2008
Posts: 8,671
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Are you sure you didn't actually call Apple support and they tried to make you sign up with Apple Care?
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#11 |
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Forum Member
Join Date: Jun 2011
Location: Leafy Surrey
Posts: 3,576
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Thanks for all the tips guys. Much appreciated
All sorted out now after speaking with Apple. (It was a company called i-yogi apparently that are well known to Apple. Nothing they do is illegal but they are nothing to do with Apple) Panic over |
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