Roberts Stream63i Registering prob

jrk · 16-11-2013, 15:17

My original radio packed up and I have a new replacement.

I did all the registering as I did before, then no probs.

I am blowed if I can get to the help menu so I can receive Internet Radio as I did before.

I have a handbook, I thought I was following all directions , got to STATION LIST and no way could I get at the HELP within which was the code which should have been available via that final link.

Ideas Please.

chrisjr · 16-11-2013, 15:45

I cannot for the life of me see anything in the online manual that remotely resembles what you are describing. Assuming I'm reading the right thing of course

http://www.robertsradio.co.uk/assets...STREAM_63i.pdf

If that is correct perhaps you could indicate where in the manual describes what you are trying to do? That might help us help you.

jrk · 16-11-2013, 17:44

I have reached the point that you mention but, STATION list you have choices up or down, but laterally to the right does not get you to BBC , podcast etc. It takes you to the SKY server and loads of others. And I was looking at the manual pages you sent.

When I had my first Roberts it was a breeze. I really have tried it every which way.

Not usually this daft......but I have tried every combination I can think of logical or illogically.

chrisjr · 16-11-2013, 17:57

Quote:

Originally Posted by jrk

I have reached the point that you mention but, STATION list you have choices up or down, but laterally to the right does not get you to BBC , podcast etc. It takes you to the SKY server and loads of others. And I was looking at the manual pages you sent.

When I had my first Roberts it was a breeze. I really have tried it every which way.

Not usually this daft......but I have tried every combination I can think of logical or illogically.

I didn't mention any point. I still have no idea what it is you are trying to do. As I posted above it would help if you could post the page number in the manual of the section you are having problems with.

jrk · 16-11-2013, 18:10

Page 32........

Followed the instructions i.e. as far as I could before . What concerns me the problem accessing podcast...not because I need that,it is a signpost!. 'point' a semantic problem I meant as far as I could get.

chrisjr · 16-11-2013, 18:57

OK so to clarify.
You press and hold MENU then scroll to STATION LIST then press SELECT but don't get the sub menu that shows the HELP entry? Or you get the sub menu but there is no HELP entry in it?

If you are not getting the menu you expect or there are entries missing compared to the manual that suggests something has screwed up. So perhaps doing a Factory Reset on it as described on page 109 might clear it.

Try the reset and see if that has any effect.

jrk · 16-11-2013, 19:03

Neither way do I get the sub menu. Help I was beginning to suspect a software problem .

chrisjr · 16-11-2013, 19:13

If you are lucky a reset might sort it. If you are unlucky it might have been a screwed up software update, which might be harder to correct.

If there is a software update available then it might be worth seeing if you can apply it if the reset fails to clear the problem.

jrk · 16-11-2013, 20:31

....of course I don't think there is a hope I can connect to net. Unless I can connect direct to laptop.
Have to see.

jrk · 17-11-2013, 06:41

Connecting directly to laptop seemed to make a difference, but that is the last place I want to place the Roberts...no room. The settings did not survive then unplugging and being put back on its shelfl Just as obstinate as ever. The way the software reacts suggests a blip in the software. Resets!!!! Just a waste of time. Many thanks.... as and when I get a working machine I will let you know. Back to Amazon,who by the way have been as good as gold.

16-11-2013, 15:17	#1
jrk Inactive Member Join Date: Feb 2006 Posts: 99	Roberts Stream63i Registering prob My original radio packed up and I have a new replacement. I did all the registering as I did before, then no probs. I am blowed if I can get to the help menu so I can receive Internet Radio as I did before. I have a handbook, I thought I was following all directions , got to STATION LIST and no way could I get at the HELP within which was the code which should have been available via that final link. Ideas Please.

16-11-2013, 17:44	#3
jrk Inactive Member Join Date: Feb 2006 Posts: 99	Roberts HELP menu I have reached the point that you mention but, STATION list you have choices up or down, but laterally to the right does not get you to BBC , podcast etc. It takes you to the SKY server and loads of others. And I was looking at the manual pages you sent. When I had my first Roberts it was a breeze. I really have tried it every which way. Not usually this daft......but I have tried every combination I can think of logical or illogically.

16-11-2013, 15:45	#2
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	I cannot for the life of me see anything in the online manual that remotely resembles what you are describing. Assuming I'm reading the right thing of course http://www.robertsradio.co.uk/assets...STREAM_63i.pdf If that is correct perhaps you could indicate where in the manual describes what you are trying to do? That might help us help you.

16-11-2013, 17:57	#4
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by jrk I have reached the point that you mention but, STATION list you have choices up or down, but laterally to the right does not get you to BBC , podcast etc. It takes you to the SKY server and loads of others. And I was looking at the manual pages you sent. When I had my first Roberts it was a breeze. I really have tried it every which way. Not usually this daft......but I have tried every combination I can think of logical or illogically. I didn't mention any point. I still have no idea what it is you are trying to do. As I posted above it would help if you could post the page number in the manual of the section you are having problems with.

16-11-2013, 18:10	#5
jrk Inactive Member Join Date: Feb 2006 Posts: 99	Page 32........ Followed the instructions i.e. as far as I could before . What concerns me the problem accessing podcast...not because I need that,it is a signpost!. 'point' a semantic problem I meant as far as I could get.

16-11-2013, 18:57	#6
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	OK so to clarify. You press and hold MENU then scroll to STATION LIST then press SELECT but don't get the sub menu that shows the HELP entry? Or you get the sub menu but there is no HELP entry in it? If you are not getting the menu you expect or there are entries missing compared to the manual that suggests something has screwed up. So perhaps doing a Factory Reset on it as described on page 109 might clear it. Try the reset and see if that has any effect.

16-11-2013, 19:03	#7
jrk Inactive Member Join Date: Feb 2006 Posts: 99	Neither way do I get the sub menu. Help I was beginning to suspect a software problem .

16-11-2013, 19:13	#8
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	If you are lucky a reset might sort it. If you are unlucky it might have been a screwed up software update, which might be harder to correct. If there is a software update available then it might be worth seeing if you can apply it if the reset fails to clear the problem.

16-11-2013, 20:31	#9
jrk Inactive Member Join Date: Feb 2006 Posts: 99	....of course I don't think there is a hope I can connect to net. Unless I can connect direct to laptop. Have to see.

17-11-2013, 06:41	#10
jrk Inactive Member Join Date: Feb 2006 Posts: 99	Connecting directly to laptop seemed to make a difference, but that is the last place I want to place the Roberts...no room. The settings did not survive then unplugging and being put back on its shelfl Just as obstinate as ever. The way the software reacts suggests a blip in the software. Resets!!!! Just a waste of time. Many thanks.... as and when I get a working machine I will let you know. Back to Amazon,who by the way have been as good as gold.

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Roberts Stream63i Registering prob