Digital Spy

Search Digital Spy
 

DS Forums

 
 

laptop passwrd


Reply
Thread Tools Search this Thread
Old 16-11-2013, 18:13
glagys
Forum Member
 
Join Date: Nov 2008
Posts: 222

wife's laptop won't accept her password and as she set it up then she cannot update things, as it ask for her password but wont recognise it
windows 7
using a Toshiba satellite C855
anyone help me
glagys is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 16-11-2013, 18:34
John259
Forum Member
 
Join Date: Nov 2003
Location: Norwich, Norfolk, UK
Posts: 13,234
Caps lock?

Similar characters?
o O 0
i I 1 l L
etc
John259 is offline   Reply With Quote
Old 16-11-2013, 19:39
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 7,020
wife's laptop won't accept her password and as she set it up then she cannot update things, as it ask for her password but wont recognise it
windows 7
using a Toshiba satellite C855
anyone help me
Have you got more than one account? Is your wife setup as a standard user and you are seeing a UAC prompt asking for an Administrator account password?
Stig is offline   Reply With Quote
Old 16-11-2013, 19:53
glagys
Forum Member
 
Join Date: Nov 2008
Posts: 222
Shes set it up as her as administor so when updates for adobe etc. they require her password to continue but it won't accept it or allow me to try and change it she can still use it as a guest
glagys is offline   Reply With Quote
Old 16-11-2013, 22:09
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 7,020
Shes set it up as her as administor so when updates for adobe etc. they require her password to continue but it won't accept it or allow me to try and change it she can still use it as a guest
If you are going to change the UAC security settings then you need to remember your password!

There are password reset utilities, but it's hard to find one not full of malware.
Stig is offline   Reply With Quote
Old 16-11-2013, 22:35
glagys
Forum Member
 
Join Date: Nov 2008
Posts: 222
She has remembered her password it's just that it won't recognise it it was working fine then one day it just said it was wrong, cannot do system restore as it needs the administrator's password to start, so back to square 1
glagys is offline   Reply With Quote
Old 16-11-2013, 22:52
chrisjr
Forum Member
 
Join Date: May 2004
Location: Reading
Posts: 22,332
If you can log onto the computer with Administrator privileges (either as the Administrator account or your own if it is also an Administrator) then you can change her password.

See

http://pcsupport.about.com/od/window...-windows-7.htm
chrisjr is online now   Reply With Quote
Old 17-11-2013, 08:26
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 7,020
She has remembered her password it's just that it won't recognise it it was working fine then one day it just said it was wrong, cannot do system restore as it needs the administrator's password to start, so back to square 1
Passwords don't change by themselves. I know it's been said before, but have you tried it with the caps lock on? Also play with Num lock if the password has numbers in it.

You can't change passwords using System Restore anyway.
Stig is offline   Reply With Quote
Old 17-11-2013, 10:27
glagys
Forum Member
 
Join Date: Nov 2008
Posts: 222
tried all that even
gives her a password prompt but it still wont accept it
glagys is offline   Reply With Quote
Old 17-11-2013, 10:34
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 7,020
tried all that even
gives her a password prompt but it still wont accept it
Is it showing the right user name?
Stig is offline   Reply With Quote
Old 17-11-2013, 10:36
John259
Forum Member
 
Join Date: Nov 2003
Location: Norwich, Norfolk, UK
Posts: 13,234
Unless you've got a virus which has changed the password, this is almost certainly a matter of forgetting the precise characters of the password.

If the password contains any characters which could be confused with other characters, have you tried all the permutations? For example:

All upper case, all lower case, initial letter upper case and the others lower case, or some other combination

Whether or not there are any spaces or other punctuation characters

letter o (oh), capital letter O (oh) and digit 0 (zero)

letter i (eye), capital letter I (eye), letter l (el), capital letter L (el), digit 1 (one) and digit 7 (seven)

letter s (ess) and digit 5 (five)

letter z (zed) and digit 2 (two)

letter g (gee) and digit 9 (nine)

letter b (bee) and digit 6 (six)
John259 is offline   Reply With Quote
Old 17-11-2013, 10:50
glagys
Forum Member
 
Join Date: Nov 2008
Posts: 222
yep right user name
prompts for the password and we know that to be correct
glagys is offline   Reply With Quote
Old 17-11-2013, 11:18
bri160356
Forum Member
 
Join Date: Jan 2010
Posts: 1,141
Just a long shot, but maybe a keyboard problem.

Are all the keystrokes registering?

Open a word doc or similar and type the password. Check the characters are exactly the ones you expect to see?
bri160356 is offline   Reply With Quote
Old 17-11-2013, 12:18
gds1972
Forum Member
 
Join Date: Feb 2007
Posts: 3,571
When turning the PC on keep pressing F8 you should hopefully get a screen come up with a few startup option on it.

If you select either Safe Mode or Safe Mode with networking are you able get into the PC using your password there?
gds1972 is offline   Reply With Quote
Old 18-11-2013, 19:01
max99
Forum Member
 
Join Date: Jun 2005
Posts: 8,671
Booting into the Administrator account in Windows 7 should allow you to reset the password for other users, but first you will need to enable the account:

http://www.lostwindowspassword.com/e...r-account.html
max99 is offline   Reply With Quote
Old 18-11-2013, 19:27
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 7,020
Booting into the Administrator account in Windows 7 should allow you to reset the password for other users, but first you will need to enable the account:

http://www.lostwindowspassword.com/e...r-account.html
Yes, but you need another administrative account to do it! Otherwise anyone could get access to a PC and change someone else's password.
Stig is offline   Reply With Quote
Old 18-11-2013, 19:42
psionic
Forum Member
 
Join Date: May 2002
Location: Crystal Palace TX
Posts: 18,963
Wouldn't burning one of the numerous boot CD's such as Hiren's or UBCD which have utilities to reset passwords help?
psionic is offline Follow this poster on Twitter   Reply With Quote
Old 18-11-2013, 20:11
s2k
Forum Member
 
Join Date: Apr 2006
Posts: 5,085
Originally Posted by bri160356
Open a word doc or similar and type the password. Check the characters are exactly the ones you expect to see?
Would also suggest this. Check the num lock in particular is turned off as this will play havoc on a laptop keyboard.

If you still cant get anywhere then Hirens Boot CD will allow you to reset the password.
s2k is offline   Reply With Quote
Old 18-11-2013, 20:40
max99
Forum Member
 
Join Date: Jun 2005
Posts: 8,671
Yes, but you need another administrative account to do it! Otherwise anyone could get access to a PC and change someone else's password.
But as we still don't know what the actual problem is, enabling the Admin account via the Safe Mode command line might work and provide a relatively quick and easy solution. Failing that, as the others have said, it's time for a password reset disk (assuming that it's not just a numlock issue, which it usually is with laptops).
max99 is offline   Reply With Quote
Old 18-11-2013, 21:11
Stig
Forum Member
 
Join Date: Sep 2003
Location: Sandy Heath, Beds, UK
Posts: 7,020
But as we still don't know what the actual problem is, enabling the Admin account via the Safe Mode command line might work and provide a relatively quick and easy solution. Failing that, as the others have said, it's time for a password reset disk (assuming that it's not just a numlock issue, which it usually is with laptops).
You haven't read the link you posted. You run Safe mode command prompt and then enter administrative credentials before you can enable the built in Administrator account.

Yes, you can use a password reset from Hirens boot CD, but it's tough finding a version that's not full of malware.
Stig is offline   Reply With Quote
Old 18-11-2013, 21:26
henm2
Forum Member
 
Join Date: Nov 2002
Posts: 113
Password resetting utilities such as Trinity Rescue or Offline nt password & registry editor
http://pogostick.net/~pnh/ntpasswd booted off cd or usb will help you get back into your laptop.
They are highly regarded long established utilities and do not have malware and are free.
henm2 is offline   Reply With Quote
Old 18-11-2013, 21:53
xp95
Inactive Member
 
Join Date: Nov 2013
Location: At the bottom of the staircase
Posts: 2,406
Password resetting utilities such as Trinity Rescue or Offline nt password & registry editor
http://pogostick.net/~pnh/ntpasswd booted off cd or usb will help you get back into your laptop.
They are highly regarded long established utilities and do not have malware and are free.
I remember reading in a PC Advisor magazine that such utilities have a risk of corrupting your user account.
xp95 is offline   Reply With Quote
Old 18-11-2013, 22:13
Mr Dos
Forum Member
 
Join Date: Nov 2012
Posts: 475
I can't be doing with all this password nonsense. If you need a password, its can only be for one of two reasons -

1. you have something to hide from family etc eg pr0n
2. you can't trust the people in your house to keep their grubby hands off your possessions

the answer is to sort your life out. A password won't stop a thief from reselling your laptop (after reading all your personal stuff) or protect you from online fraud. All passwords can do is cause trouble (like the OP is having). Its pathetic. If you really need to personalize your machine, put your cat as desktop background.

FYI - the well respected seven forums has a ban on password threads, just in case the poster ain't the actual owner . . .
Mr Dos is offline   Reply With Quote
Old 18-11-2013, 23:38
TrueCard
Forum Member
 
Join Date: Oct 2012
Location: UK
Posts: 27
I can't be doing with all this password nonsense. If you need a password, its can only be for one of two reasons -

1. you have something to hide from family etc eg pr0n
2. you can't trust the people in your house to keep their grubby hands off your possessions
It can be a good idea to set a password anyway to stop someone else doing it as a prank, it can also protect the passworded account from malware, otherwise I agree.
TrueCard is offline   Reply With Quote
Old 19-11-2013, 16:16
xp95
Inactive Member
 
Join Date: Nov 2013
Location: At the bottom of the staircase
Posts: 2,406
I can't be doing with all this password nonsense. If you need a password, its can only be for one of two reasons -

1. you have something to hide from family etc eg pr0n
2. you can't trust the people in your house to keep their grubby hands off your possessions

the answer is to sort your life out. A password won't stop a thief from reselling your laptop (after reading all your personal stuff) or protect you from online fraud. All passwords can do is cause trouble (like the OP is having). Its pathetic. If you really need to personalize your machine, put your cat as desktop background.

FYI - the well respected seven forums has a ban on password threads, just in case the poster ain't the actual owner . . .
Has DS ever had a ban on password threads before?
xp95 is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 09:27.