Originally Posted by Steven L Hunter:
“In my experience T-Mobile used to be excellent then they merged with Orange and started EE and it became very poor with calls going to voicemail when the phone is on and poor customer service also putting up prices and charging a premium price for a non premium product. I left them last year but still have family on them who are all leaving at thy end of their contracts.
Saying that if I had to choose between the brands of Orange and T-Mobile I would choose T-Mobile as even though they're the same company, the Orange customer services are far poorer. But if you want Orange Wednesdays then Orange is the best bet.”
I read about them putting prices up mid-contract, but when I spoke to various retailers they said that actually all networks are free to do that & have done so.
Theoretically, the merger of Orange & T Mobile should mean improved coverage? Did you find that was the case?
Do you know why the calls went to voicemail when your phone was on?
I used to be on Orange & found their customer services fine. Then I moved to Vodafone which was about the same, and now am considering T Mobile solely because the deal is so cheap. But I don't know if it's worth it...