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anyone had their iPad replaced by insurance co?


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Old 17-11-2013, 18:59
ihatemarmite
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My iPad isn't repairable, according to the Applestore, nor is it covered by my existing extended warranty (accidental damage) so I've put in my first ever home insurance claim.
They are coming to fetch the iPad and if they agree it's not reparable, I have acc damage cover so they say they may replace it.
It's a 32Gb wifi and 3G retina iPad 3, a model that Apple don't sell any longer. It wasn't working too well with iOS 7, despite it being only 18 months old - something that the Apple 'genius' acknowledged.
I presume if the insurance co replaces it with an iPad, it's very unlikely to be the new Air one? Anyone with any experience of what to expect? They use their own supplier, not Apple, for any replacement.
I'm wondering if I should have put in a claim!
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Old 17-11-2013, 20:10
alan1302
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My iPad isn't repairable, according to the Applestore, nor is it covered by my existing extended warranty (accidental damage) so I've put in my first ever home insurance claim.
They are coming to fetch the iPad and if they agree it's not reparable, I have acc damage cover so they say they may replace it.
It's a 32Gb wifi and 3G retina iPad 3, a model that Apple don't sell any longer. It wasn't working too well with iOS 7, despite it being only 18 months old - something that the Apple 'genius' acknowledged.
I presume if the insurance co replaces it with an iPad, it's very unlikely to be the new Air one? Anyone with any experience of what to expect? They use their own supplier, not Apple, for any replacement.
I'm wondering if I should have put in a claim!
What is the actual fault with it? It may be cheaper to get it repaired than putting a claim in and then putting your premiums up next year.
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Old 17-11-2013, 20:11
Bunions
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My iPad isn't repairable, according to the Applestore, nor is it covered by my existing extended warranty (accidental damage) so I've put in my first ever home insurance claim.
They are coming to fetch the iPad and if they agree it's not reparable, I have acc damage cover so they say they may replace it.
It's a 32Gb wifi and 3G retina iPad 3, a model that Apple don't sell any longer. It wasn't working too well with iOS 7, despite it being only 18 months old - something that the Apple 'genius' acknowledged.
I presume if the insurance co replaces it with an iPad, it's very unlikely to be the new Air one? Anyone with any experience of what to expect? They use their own supplier, not Apple, for any replacement.
I'm wondering if I should have put in a claim!
Won't the insurance company have to replace 'like for like' though?

I would imagine that it will have to have at least all of the specs your existing model has such as 32Gb, wifi and 3G etc - they certainly shouldn't be able to exchange it for an inferior model.
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Old 17-11-2013, 20:18
alan1302
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Won't the insurance company have to replace 'like for like' though?

I would imagine that it will have to have at least all of the specs your existing model has such as 32Gb, wifi and 3G etc - they certainly shouldn't be able to exchange it for an inferior model.
Usually with accidental coverage they replace it with whatever is the latest alternative so most likely an iPad Air now.
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Old 17-11-2013, 20:36
Bunions
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Usually with accidental coverage they replace it with whatever is the latest alternative so most likely an iPad Air now.
That's exactly what I thought but the OP seems to think that that's not the case for some reason?
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Old 17-11-2013, 21:19
ihatemarmite
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Don't want to get my hopes up. They don't deal with Apple, but with their "own supplier" so probably dig out an ipad 3 or 4 from old stock I think. I have new for old cover, but that could mean any retina ipad.

The Air doesn't come in 32gb wifi and 3/4G but wifi on its own is a lot easier now than even 18 months ago.

Yes I know it'll put up my premium but I'm sick of paying for insurance, then never claiming.

Anyone know what those specialist ipad and mobile insurers are like, compared to a standard home contents insurer? (If something like this ever happened again)
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Old 17-11-2013, 22:03
Roush
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...The Air doesn't come in 32gb wifi and 3/4G...
It does...
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Old 17-11-2013, 23:38
kazzabeee
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Don't want to get my hopes up. They don't deal with Apple, but with their "own supplier" so probably dig out an ipad 3 or 4 from old stock I think. I have new for old cover, but that could mean any retina ipad.

The Air doesn't come in 32gb wifi and 3/4G but wifi on its own is a lot easier now than even 18 months ago.

Yes I know it'll put up my premium but I'm sick of paying for insurance, then never claiming.

Anyone know what those specialist ipad and mobile insurers are like, compared to a standard home contents insurer? (If something like this ever happened again)
You will probably get the same model as your replacement as it is still possible to buy older models.
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Old 18-11-2013, 01:36
jmcdj
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I had a 64GB iPad 2 which smashed. I got it covered under the accidental damage part of my household insurance and got an iPad Air. It was arranged for me to buy it via DSG though and not Apple. A gift card was sent out in the post relatively quickly after the device had been looked at and determined to be irrepairable.
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Old 18-11-2013, 08:39
ihatemarmite
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thanks guys. Will wait and see what happens.
Think it all takes about 2 weeks if all goes well.
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