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Nokia 820 diverting calls straight to voicemail |
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#1 |
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Forum Member
Join Date: Jun 2009
Posts: 7,935
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Nokia 820 diverting calls straight to voicemail
For some reason my Nokia Lumia 820 has started diverting some incoming calls straight to voicemail. The first I know about it is when a "you have missed a call" text or a "new voicemail" notification comes through.
It's not that the volume is turned down, because the text and notification tunes play. Usually. Does anyone know, please: is this likely to be a phone issue or a provider issue? Provider is O2. It's getting to be a bit of a bggr when expecting important things like doctor's telephone appointments - if they get straight to voicemail, they don't ring back. Ta. |
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#2 |
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Forum Member
Join Date: Apr 2013
Posts: 1,319
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likely a provider issue as I had a Lumia 820 on 3 and never had an issue like that,
check on status.o2.co.uk if there is any maintenance in the area |
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#3 |
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Forum Member
Join Date: Jun 2009
Posts: 7,935
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Thankyou for the advice.
I contacted an O2 Guru, who gave me a string of numbers to enter on my phone. When pressed s/he said that the numberstring had extended the length of time the phone would ring before diverting to voicemail. I'm not convinced, as I can be sitting right next to the phone, waiting for a particular call, and there's no ring at all, just a Missed msg of some kind. We'll see..... |
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#4 |
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Forum Member
Join Date: Apr 2013
Posts: 1,319
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did you check status.o2.co.uk if there is any maintenance going on in your area or the area where you're having the issue?
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#5 |
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Forum Member
Join Date: Jun 2009
Posts: 7,935
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I did check the status, and there's no maintenance going on. Thanks for the suggestion tho.
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#6 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Have you checked your call divert and voicemail settings? They may just need to be reset. Can you make outgoing calls?
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#7 |
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Forum Member
Join Date: Jun 2009
Posts: 7,935
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Call forwarding is Off, and I can make outgoing calls.
Ta. |
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#8 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Completely? If it's off then nobody should ever get your voicemail, only a number cannot be reached message when they can't reach you.
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#9 |
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Forum Member
Join Date: May 2006
Posts: 25,199
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Try the SIM in another phone to see if it's the phone or something else.
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#10 |
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Forum Member
Join Date: Aug 2003
Location: London
Posts: 1,825
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Quote:
For some reason my Nokia Lumia 820 has started diverting some incoming calls straight to voicemail. The first I know about it is when a "you have missed a call" text or a "new voicemail" notification comes through.
It's not that the volume is turned down, because the text and notification tunes play. Usually. Does anyone know, please: is this likely to be a phone issue or a provider issue? Provider is O2. It's getting to be a bit of a bggr when expecting important things like doctor's telephone appointments - if they get straight to voicemail, they don't ring back. Ta. http://forums.wpcentral.com/nokia-lu...orks-well.html http://answers.microsoft.com/en-us/w...3-b458b91f24a4 |
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#11 |
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Forum Member
Join Date: Apr 2001
Posts: 427
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Quote:
Thankyou for the advice.
I contacted an O2 Guru, who gave me a string of numbers to enter on my phone. When pressed s/he said that the numberstring had extended the length of time the phone would ring before diverting to voicemail. I'm not convinced, as I can be sitting right next to the phone, waiting for a particular call, and there's no ring at all, just a Missed msg of some kind. We'll see..... |
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#12 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,544
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Could it be the phone thinks it is already engaged with a call? Have you tried turning it off then on again?
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#13 |
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Forum Member
Join Date: Apr 2004
Location: Leicester
Posts: 897
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Quote:
Completely? If it's off then nobody should ever get your voicemail, only a number cannot be reached message when they can't reach you.
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#14 |
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Forum Member
Join Date: Jun 2009
Posts: 7,935
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Thankyou for all the answers. Sorry I've missed some an missed saying thankyou.
I live 15 yards from an O2 mast, and they were in today attending to a fault. They suggested going to 2G, so I'll click on John's links and see if one of them shows me how - I couldn't immediately find a way in the phone. I've powered down and up several times. If the 2G option doesn't work, I'll try the SIM in another phone. Thanks again. |
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#15 |
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Forum Member
Join Date: Jun 2009
Posts: 7,935
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Update - I finally found out how to 2G the phone and all seemed well but it was back to its old diverting tricks again last night. Haven't got another phone that takes the same size sim to try it in, so not quite sure what to do next.
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#16 |
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Forum Member
Join Date: May 2006
Posts: 25,199
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Quote:
Update - I finally found out how to 2G the phone and all seemed well but it was back to its old diverting tricks again last night. Haven't got another phone that takes the same size sim to try it in, so not quite sure what to do next.
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#17 |
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Forum Member
Join Date: Sep 2013
Posts: 145
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Unfortunately I've had a Lumia 820 for a while now and it's the worst phone I've ever had. I was umming and arring about sticking with Nokia after the N8, and should have gone elsewhere.
I have this problem with some calls going straight to answerphone and I've tried everything. Literally everything. It is just one of a mountain of issues I have with this phone. |
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#18 |
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Forum Member
Join Date: Jun 2009
Posts: 7,935
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Quote:
Can you try another SIM in your phone, at least shortly? Swap with a friend, call each other.
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