Digital Spy

Search Digital Spy
 

DS Forums

 
 
 

EE and Deezer


Reply
Thread Tools Search this Thread
Old 23-11-2013, 10:37
deribronco
Forum Member
 
Join Date: May 2007
Posts: 77

Hi all just upgraded to ee 4 g package,told by the shop I upgraded in ,that I would qualify for the free deezer app,. (I have this on another contract). Now been told that due to the new packages that came out on 1st November deezer is no longer available . Can't seem to get any sense from their customer services,getting different answers every time I ring them. Anybody had any luck with this?
deribronco is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 23-11-2013, 11:51
PollyPerm
Forum Member
 
Join Date: Feb 2012
Location: London
Posts: 72
Website says it's included if you're on a 41+ a month plan. If you're not and the shop told you you were eligible I'd definitely pursue it. Difficult to prove though.
PollyPerm is offline Follow this poster on Twitter   Reply With Quote
Old 23-11-2013, 15:47
bigpete15
Forum Member
 
Join Date: Sep 2011
Location: Ballymena
Posts: 200
It's unclear from the EE website.
The pay monthly inclusive content add on t&c's says if your plan is more than 41 per month then you get 1 add on, either games, music (deezer) or mobile tv.
If you go into the shop section, select a handset then go to chose a plan it says, all plans with unlimited minutes include deezer add on.

Phone CS, point out what is says on the website
bigpete15 is offline   Reply With Quote
Old 23-11-2013, 18:00
deribronco
Forum Member
 
Join Date: May 2007
Posts: 77
Hi thanks for the replies. I am on the more than 41 tariff, when I took this out last week it was on their website as a add on. But if you look now it is taken off. CS keep on telling me different things, but at the moment can't get deezer as EE need to send me a code frustrating!!
deribronco is offline   Reply With Quote
Old 23-11-2013, 20:40
plymouthbloke1974
Forum Member
 
Join Date: Aug 2001
Location: SW England
Posts: 4,786
If you are on a new plan with unlimited minutes you are eligible for Deezer. Simple as that.

Go to m.ee.co.uk on your phone (not on wi-fi) and select add ons to register.
plymouthbloke1974 is offline   Reply With Quote
Old 24-11-2013, 00:52
qasdfdsaq
Inactive Member
 
Join Date: Jan 2007
Posts: 3,286
Or on any old plan.
qasdfdsaq is offline   Reply With Quote
Old 24-11-2013, 08:09
plymouthbloke1974
Forum Member
 
Join Date: Aug 2001
Location: SW England
Posts: 4,786
Or on any old plan.
.... over 41 a month (46 if on roaming plan) not including the old "special" or "extra data" legacy plans
plymouthbloke1974 is offline   Reply With Quote
Old 24-11-2013, 15:22
qasdfdsaq
Inactive Member
 
Join Date: Jan 2007
Posts: 3,286
No, the ones below 41 and the extra data plans both had it too.
qasdfdsaq is offline   Reply With Quote
Old 24-11-2013, 15:56
plymouthbloke1974
Forum Member
 
Join Date: Aug 2001
Location: SW England
Posts: 4,786
No they didn't.
plymouthbloke1974 is offline   Reply With Quote
Old 24-11-2013, 16:14
qasdfdsaq
Inactive Member
 
Join Date: Jan 2007
Posts: 3,286
I must have it by magic then.
qasdfdsaq is offline   Reply With Quote
Old 24-11-2013, 16:33
plymouthbloke1974
Forum Member
 
Join Date: Aug 2001
Location: SW England
Posts: 4,786
You must have.... but hey, what do I know?
plymouthbloke1974 is offline   Reply With Quote
Old 24-11-2013, 16:52
qasdfdsaq
Inactive Member
 
Join Date: Jan 2007
Posts: 3,286
Apparently not that you're paying more than you have to. Meh.
qasdfdsaq is offline   Reply With Quote
Old 25-11-2013, 08:18
12december1984
Guest
 
Join Date: Apr 2010
Posts: 1,026
You must have.... but hey, what do I know?
In all fairness to the OP it was available to people who joined EE when it first launched.

Then around the start of the New Year it became available to those on a plan of 41 a month or more.

I only found this out myself as I tried to get it working on my old SIMO agreement and queried it with their Listening Post.

This is a reply from Clare, one of the EE Listening Post team:

That's a very good point, when we first launched Deezer was free for everyone, but now you need to be on a 41+ price plan.

if you think you should get access to Deezer, on your phone type into the web address:

m.ee.co.uk

Then click on 'add ons' and you should see what inclusive add ons are available to you.

If Deezer is one of them then it should give you instructions on how to activate.

let me know how you get on.
12december1984 is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 20:16.