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Old 24-11-2013, 00:17
Puffle
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Hi

Just had a very quick power cut, my TV went off then came back but without sound. It's a Toshiba LCD literally 2years and 6 days old. It was plugged into a surge protection extension lead. Have tried unplugging it with no resolution - any suggestions apart from buy a new TV?

Thanks
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Old 24-11-2013, 01:08
barbeler
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Is there any sound when you play an external device through it, i.e. through a hard disk recorder, or mp3s through a USB port?
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Old 24-11-2013, 07:06
Puffle
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Tried my DVD player and still nothing.
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Old 24-11-2013, 12:00
Winston_1
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Hi

any suggestions apart from buy a new TV?

Thanks
Get it repaired. There is no need to buy a new TV and send the old one to landfill.

Don't forget TVs are expected to last 6 years. The sale of goods act is on your side.
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Old 24-11-2013, 12:06
mac2708
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Don't forget TVs are expected to last 6 years. The sale of goods act is on your side.
In normal use but excluding the type of incident which caused the current problem
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Old 24-11-2013, 13:15
chrisjr
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Don't forget TVs are expected to last 6 years. The sale of goods act is on your side.
The Sale of Goods Act says no such thing. The six years is the length of time after purchase that you can make a claim under the act.

Read section 3 of this

http://sogahub.tradingstandards.gov.uk/explained

In particular these paragraphs

Customers' rights last for six years

The law says that a customer can approach you with a claim about an item they purchased from you for up to six years from the date of sale (five years after discovery of the problem in Scotland).

This does not mean that everything you sell has to last six years from the date of purchase! It is the time limit for the customer to make a claim about an item. During this period, you are legally required to deal with a customer who claims that their item does not conform to contract (is faulty ) and you must decide what would be the reasonable amount of time to expect the goods to last. A customer cannot hold you responsible for fair wear and tear .

The six-year period is not the same as a guarantee, but it does mean that even where the guarantee or warranty supplied with the product has ended, your customer may still have legal rights.
And the SoGA is no use in the circumstances described as it does not cover accidental damage after sale.
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Old 24-11-2013, 13:21
chrisjr
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Hi

Just had a very quick power cut, my TV went off then came back but without sound. It's a Toshiba LCD literally 2years and 6 days old. It was plugged into a surge protection extension lead. Have tried unplugging it with no resolution - any suggestions apart from buy a new TV?

Thanks
Does the TV have a setting in the menus to mute the speakers? For example if you use it with an external sound system.

If the power glitched it might have screwed up the config and caused this setting to turn on. Or maybe some other corrupt setting is affecting it.

One thing that might be worth doing is a "Factory Reset" or "Default Settings" or similar, assuming the Toshiba has such an option.

This should return it to the "out of box" condition it was in when you first turned it on. You will have to go through the set-up procedure again but it might clear any problems with the settings.
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Old 24-11-2013, 20:06
barbeler
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I'd say it's worth checking all your settings, because although the TV may have some kind of surge protection (either a simple fuse or trip switch), I wouldn't have thought it would have selectively knocked out the sound.

Surely your TV has a headphone socket somewhere. See if you get any sound through that. Whatever the reason, I'd be surprised if it was anything other than a simple, cheap repair.
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Old 25-11-2013, 11:46
Winston_1
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In normal use but excluding the type of incident which caused the current problem
What type of incident? How is a power cut any different from switching off at the wall socket?
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Old 25-11-2013, 20:20
tellyman
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You should get this tv repaired. There is probably not a lot wrong with it. If I did it I would charge 25 if I am right about the problem.
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Old 25-11-2013, 20:40
Nigel Goodwin
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You should get this tv repaired. There is probably not a lot wrong with it. If I did it I would charge 25 if I am right about the problem.
Presumably you're thinking it's just a cheap Vestel set (like most Toshiba's), and the EEPROM is corrupted?.
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Old 28-11-2013, 19:45
AlanO
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The Sale of Goods Act says no such thing. The six years is the length of time after purchase that you can make a claim under the act.

Read section 3 of this

http://sogahub.tradingstandards.gov.uk/explained

In particular these paragraphs



And the SoGA is no use in the circumstances described as it does not cover accidental damage after sale.

Chris - you're wasting your time trying to explain the intricacies of the SOGA to Winston_1 - every time someone posts about a fault, he routinely comes on these boards and parrots the incorrect line that the SOGA gives you a 6 year guarantee - which is totally wrong and misleading, despite many of us pointing out this is not what it says.

Perhaps this needs to be highlighted to the moderators. Whilst I accept occasionally people will inadvertently post something which is incorrect, most have the good grace to accept it when they are corrected and not persist in posting such mis-information. Winston_1 doesn't seem capable of this and one of these days his incorrect posts are going to lead to somebody doing something which makes them look very silly.
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Old 28-11-2013, 20:00
chrisjr
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Chris - you're wasting your time trying to explain the intricacies of the SOGA to Winston_1 - every time someone posts about a fault, he routinely comes on these boards and parrots the incorrect line that the SOGA gives you a 6 year guarantee - which is totally wrong and misleading, despite many of us pointing out this is not what it says.

Perhaps this needs to be highlighted to the moderators. Whilst I accept occasionally people will inadvertently post something which is incorrect, most have the good grace to accept it when they are corrected and not persist in posting such mis-information. Winston_1 doesn't seem capable of this and one of these days his incorrect posts are going to lead to somebody doing something which makes them look very silly.
Or the equally mythical EU 2 year guarantee
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Old 28-11-2013, 20:14
barbeler
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http://news.bbc.co.uk/1/hi/magazine/8253915.stm

http://www.retra.co.uk/?page_id=74

white goods but same principle:
http://www.whitegoodshelp.co.uk/faul...-of-goods-act/
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Old 28-11-2013, 23:53
AlanO
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Not sure what point you're trying to make, but if it is to claim you have a 6 year guarantee under the Sale of Goods Act, then none of the links above state that.

The one which best sums up the position is this part from the third link:

"This ruling only says that consumers have a right to claim against a retailer regarding faulty goods for a period of 2 years. However, in the UK we not only already have this right through the Sale of Goods Act, but we have it for a much longer period of 5 years in Scotland, and 6 years in England, Wales & Northern Ireland. "

In other words, you have to prove that the fault was present at time of manufacture - and then make a claim against the retailer. This is NOT the same as a guarantee.

Example - you have a 4 year old washing machine. It goes wrong and you call an engineer who diagnoses that a pump has failed.

It is highly unlikely that you will win the claim that the item should be repaired Free of Charge. A court will look at the item, its likely use and make an assessment on that basis. If you've had no problems, then it would be classed as 'fair wear and tear' (my words) and you'd probably walk away with nothing.

Whereas an extended guarantee is just that. Whether you buy one from John Lewis, Currys, Argos or a 3rd party one, these will cover you for a free repair (subject to certain conditions, usually excluding failure due to misuse) regardless.

The difference between the UK and some areas of Europe is in some European countries the consumer couldn't bring a claim after a much shorter period of time, so the EU extended it to 2 years (again, not the same as a 2 year guarantee). Given that the SOGA already allowed for a claim to be brought up to 6 years after purchase, the UK legislation provided better cover to the consumer.
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Old 01-01-2014, 15:57
sinclairtv
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Don't know if this is sorted but for future reference..just do a factory reset or just a retune. This will rewrite the eeprom and solve the problem. Sound should be coming out the headphone socket okay
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