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New EE ripoff (4G Network) |
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#26 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Quote:
Seeing speed tests on twitter only hitting around 20-25mbps for O2 in new 4G areas but EE manage twice as fast and with better coverage. Thats bad 'press' !
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#27 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Quote:
All in all myself I'm happy with ee , I'm just saying for 25p it's a bit cheeky , why not just put more call centre staff on.
They put on more call centre staff. More call centre staff costs more money and are giving you the option to pay extra to use them. To be fair I'd rather they give me the option to pay extra to get the benefit of extra services (in this case call centre staff) than have it bundled into a flat rate that I pay for nomatter whether I want it or not (like unlimited calls on a 4G plan when 4G can't even make calls) |
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#28 |
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Forum Member
Join Date: Mar 2013
Posts: 4,249
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Quote:
Bad press? I'd say Vodafone getting a mild kicking from Ofcom for having the poorest 3G coverage was bad press. Or constant sub par results from an independent network tester i.e. Root Metrics. That is bad press. Seeing speed tests on twitter only hitting around 20-25mbps for O2 in new 4G areas but EE manage twice as fast and with better coverage. Thats bad 'press' !
As for this Thread.. i'd say it's far more transparent. They are the largest network by customer base so at peak time it can be difficult to get through to CS. The price is less than 0845 (etc) number but do I agree with it.. Not really. It will be handy to have though bypass the tight folk keeping offshore busy yes please. All 4G customers should be getting it free though! I do agree with you about Vodafone and EE elite CS line being free for 4G customers. |
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#29 |
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Forum Member
Join Date: Mar 2009
Posts: 14,545
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Quote:
Another thing if you call orange from a non mobile their number is 07973 , charged at mobile rates , ee use a 0845 number when you are are calling from a landline .
And if you are with sky talk , to call their customer service is free , just like British gas are Regarding the bad press , I'm only on about the dropping off calls , and how heavily they were featured on watchdog. All in all myself I'm happy with ee , I'm just saying for 25p it's a bit cheeky , why not just put more call centre staff on. Charging when you are paying over £40 a month to EE is a shocker, wait in a call queue or pay us more and we'll support you better. The desire should always be to give customers the best support you can, especially your high value 4G customers that are paying extra. If you are going to charge just charge, but when a customer is being forced to hold trying to get more money out of them to actually help you is a kick in the teeth. |
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#30 |
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Forum Member
Join Date: Feb 2005
Location: England
Posts: 5,525
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i take back what i said!
just phoned them and they wanted me to pay 50p to speak to customer service! i no its only 50p but when you pay £50+ a month, its a bit of a kick in the teeth. |
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#31 |
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Forum Member
Join Date: Sep 2005
Location: Hertfordshire
Posts: 332
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Hilarious, having to pay for customer service that is usually crap....so glad i'm free of them
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#32 |
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Inactive Member
Join Date: Apr 2007
Posts: 769
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Quote:
Hilarious, having to pay for customer service that is usually crap....so glad i'm free of them
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#33 |
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Forum Member
Join Date: Jan 2006
Location: Kilburn, NW London
Posts: 1,240
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Quote:
For £42 a month I would expect free support
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#34 |
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Inactive Member
Join Date: Nov 2013
Posts: 14
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Every time I have called them on 150 which is free I normally get a UK customer advisor or failing that somebody from South Africa which I don't mind as many in SA English is a native language anyhow.
However EE do have problems with demand during evenings and weekends and at times you wait for 20 minutes on the phone and you are cut off with a message stating they cannot connect you. |
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#35 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,367
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That is being addressed as we speak.
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