Originally Posted by mjdj1689:
“Another thing if you call orange from a non mobile their number is 07973 , charged at mobile rates , ee use a 0845 number when you are are calling from a landline .
And if you are with sky talk , to call their customer service is free , just like British gas are
Regarding the bad press , I'm only on about the dropping off calls , and how heavily they were featured on watchdog.
All in all myself I'm happy with ee , I'm just saying for 25p it's a bit cheeky , why not just put more call centre staff on.”
Sky is free from a Sky phone, BT is free from a BT phone, Npower my energy company have an 0800 number and an 0300 number for mobiles so it comes out of your allowance. Every mobile network's contract support is free to my knowledge.
Charging when you are paying over £40 a month to EE is a shocker, wait in a call queue or pay us more and we'll support you better. The desire should always be to give customers the best support you can, especially your high value 4G customers that are paying extra.
If you are going to charge just charge, but when a customer is being forced to hold trying to get more money out of them to actually help you is a kick in the teeth.