DS Forums

 
 

Home Hub 5


Reply
Thread Tools Search this Thread
Old 30-11-2013, 13:01
The Sack
Forum Member
 
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327

This is more a cautionary tale if you intend on buying one and you are on Infinity 2.

It seems no one knows why but if you buy one at the discounted price of £45 the order also tells the system to place you on Infinity 1 with a maximum sync of 40/10. This happened to me and has happened to a number of others that have bought it at the discounted price.

It seems if you get it for extending your contract or you are daft enough to pay the full price you will be ok.

I got no where with the call centres but via Email giving a full explanation of what had happened and including my line stats off the HH5 helpdesk page it was resolved swiftly and thankfully with an understanding of the problem.

Id like to think its been resolved now but if it hasn't and your speed has plummeted you know why and what to do
The Sack is online now   Reply With Quote
Please sign in or register to remove this advertisement.
Old 30-11-2013, 19:07
ney
Forum Member
 
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
Thanks for the info.

Darren
ney is online now   Reply With Quote
Old 13-12-2013, 16:09
The Sack
Forum Member
 
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
Hmmm my speeds seem to have dropped back down to 40/10 despite having a sync of 80/20
The Sack is online now   Reply With Quote
Old 13-12-2013, 16:26
dazb
Forum Member
 
Join Date: Apr 2006
Location: West Country
Posts: 2,904
I would also suggest rather than calling them to go onto the BT Community forum there explaining whats going on.
dazb is offline   Reply With Quote
Old 14-12-2013, 10:35
The Sack
Forum Member
 
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,327
Via Email seems to be the only way to get a result ill be honest, the contact always seems to be in the UK when they ring you.
The Sack is online now   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 10:54.