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Three One Plan Query?? |
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#1 |
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Forum Member
Join Date: Apr 2009
Location: Antrim, Northern Ireland
Posts: 744
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Three One Plan Query??
Hi
Ive been a Three customer for just over two years now. In October this year I came out of my two year contract and went onto the One Plan, one month rolling contract for £18.00 p/m. On Sunday I changed my contract to the One Plan, 12 month contract for £15.00 p/m. I received a letter from Three today to advise of my contract change. It states that the One Plan is £25.00 p/m but I pay £15.00 p/m due to a £10.00 loyalty discount. This is where Im confused. The Three website clearly states that the One Plan 12 month contract is £15.00 p/m, so how can Three say its £25.00 but I pay £15.00 due to a £10.00 loyalty discount? Surely with my loyalty discount, I should only be paying £5.00 pm :-s Many Thanks Baz |
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#2 |
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Forum Member
Join Date: Jul 2013
Location: Manchester
Posts: 1,114
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Ignore the discount, this is how Three bring the price down to £15. I am on the £18 one month rolling contract and my bill always states I am due to pay £25 with a £7 discount.
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#3 |
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Forum Member
Join Date: Apr 2009
Location: Antrim, Northern Ireland
Posts: 744
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Hi
I thinks it's a bit naughty if Three to say is £25.00 but giving me a £10.00 loyalty discount when it's £15.00 for brand new customers.Thanks Baz |
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#4 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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No, the base price on their systems is £25. The £10 discount is not a loyalty discount but a getting-the-tariff discount to bring it down to the £15 advertised. Peculiarity of their billing system. I think the £18 a month monthly one plan is also £25 a month with a £7 discount or something.
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#5 |
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Forum Member
Join Date: Sep 2013
Location: United Kingdom
Posts: 509
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Quote:
Hi
I thinks it's a bit naughty if Three to say is £25.00 but giving me a £10.00 loyalty discount when it's £15.00 for brand new customers.Thanks Baz I'm a brand new customer, my account says £25 a month, and then £7 worth of discounts. |
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#6 |
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Forum Member
Join Date: Jul 2013
Location: Manchester
Posts: 1,114
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Quote:
Hi
I thinks it's a bit naughty if Three to say is £25.00 but giving me a £10.00 loyalty discount when it's £15.00 for brand new customers.Thanks Baz Quote:
No, the base price on their systems is £25. The £10 discount is not a loyalty discount but a getting-the-tariff discount to bring it down to the £15 advertised. Peculiarity of their billing system. I think the £18 a month monthly one plan is also £25 a month with a £7 discount or something.
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#7 |
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Forum Member
Join Date: Apr 2009
Location: Antrim, Northern Ireland
Posts: 744
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Quote:
Did the guy on the phone actually claim to be offering you a discount on loyalty grounds?
The letter from Three said it was a £10.00 loyalty discount lol. Thanks Baz |
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#8 |
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Forum Member
Join Date: Jul 2013
Location: Manchester
Posts: 1,114
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Quote:
Hi
The letter from Three said it was a £10.00 loyalty discount lol. Thanks Baz |
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#9 |
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Forum Member
Join Date: Apr 2013
Posts: 1,319
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its simply how their billing system works and is easier to state a loyalty discount rather than to change it
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#10 |
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Forum Member
Join Date: Jun 2002
Location: Hampshire
Posts: 521
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I'm on the 1-month 1-plan and may well change to 12 month as it's great
. Same comments on discount.One consideration -- early termination. Do they base payment required on the £15 or £25. Not that I would but worth thinking about. |
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#11 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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The advertised and agreed price is £15 so it has to be £15 or less.
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#12 |
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Forum Member
Join Date: Sep 2005
Location: Leyland
Posts: 1,971
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Quote:
I'm on the 1-month 1-plan and may well change to 12 month as it's great
. Same comments on discount.One consideration -- early termination. Do they base payment required on the £15 or £25. Not that I would but worth thinking about. |
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#13 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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Nice accounting trick.
Claim revenues at £25 and increase costs via a discount.. Makes their revenue reporting a better number |
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#14 |
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Forum Member
Join Date: Jul 2013
Location: Manchester
Posts: 1,114
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Quote:
Nice accounting trick.
Claim revenues at £25 and increase costs via a discount.. Makes their revenue reporting a better number |
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#15 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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Quote:
I'm on the 1-month 1-plan and may well change to 12 month as it's great
. Same comments on discount.One consideration -- early termination. Do they base payment required on the £15 or £25. Not that I would but worth thinking about. |
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#16 |
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Forum Member
Join Date: Jul 2013
Location: Manchester
Posts: 1,114
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Quote:
The latter, my brother in law was quoted early termination on £25
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#17 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
The latter, my brother in law was quoted early termination on £25
Three quote the early cancellation fee at the price you pay. So it'd be £15 x the amount of months left. |
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#18 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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Simply not wrong I was with him when they quoted that he'd have to terminate at £25 a month rather than the £15 he was paying.
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#19 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Just because you were with him doesn't mean they were right. £25 a month is both incorrect and unlawful
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#20 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Simply not wrong
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#21 |
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Forum Member
Join Date: Jun 2002
Location: Hampshire
Posts: 521
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It's wrong when the price is permanently marketed at that... though termination calculated on non discounted rate is normal (vodafone do it for example).
Pretty academic for me as three is miles and away better anyway but still think they shouldn't do this |
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#22 |
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Forum Member
Join Date: Jul 2001
Posts: 2,644
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Quote:
I'm on the 1-month 1-plan and may well change to 12 month as it's great
. Same comments on discount.One consideration -- early termination. Do they base payment required on the £15 or £25. Not that I would but worth thinking about. I did the same as speeds were great on monthly so signed up for the One plan at £15 a month and now speeds and data are unusable. I've had to sign on with Giffgaff on monthly sim just to have a working unlimited data package. |
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#23 |
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Forum Member
Join Date: Feb 2005
Posts: 925
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I pay £17.96 a month. Not sure where the 4p discount comes from.
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#24 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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Quote:
Yes. It is wrong.
It was made clear to us the monthly contracted line rental is £25 and that's the figure used for early termination. |
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#25 |
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Guest
Join Date: Sep 2003
Posts: 1,475
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Quote:
Beware signing up for 12 months.
I did the same as speeds were great on monthly so signed up for the One plan at £15 a month and now speeds and data are unusable. I've had to sign on with Giffgaff on monthly sim just to have a working unlimited data package. The fact that there isn't indicates you're in a minority. I was on the £18 a month plan to test the system before I switched to the £12 a month contract and my speeds have remained constant ( and far better than my previous supplier). To answer another poster, I didn't have to change numbers or do anything special to go onto the 12 month plan either, they just changed my contract and it was seamless. |
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when it's £15.00 for brand new customers.
. Same comments on discount.