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Three One Plan Query??


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Old 01-12-2013, 14:27
hybridtheory
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Hi

Ive been a Three customer for just over two years now. In October this year I came out of my two year contract and went onto the One Plan, one month rolling contract for £18.00 p/m. On Sunday I changed my contract to the One Plan, 12 month contract for £15.00 p/m. I received a letter from Three today to advise of my contract change. It states that the One Plan is £25.00 p/m but I pay £15.00 p/m due to a £10.00 loyalty discount. This is where Im confused.

The Three website clearly states that the One Plan 12 month contract is £15.00 p/m, so how can Three say its £25.00 but I pay £15.00 due to a £10.00 loyalty discount? Surely with my loyalty discount, I should only be paying £5.00 pm :-s

Many Thanks

Baz
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Old 01-12-2013, 15:36
Three
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Ignore the discount, this is how Three bring the price down to £15. I am on the £18 one month rolling contract and my bill always states I am due to pay £25 with a £7 discount.
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Old 01-12-2013, 15:42
hybridtheory
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Hi

I thinks it's a bit naughty if Three to say is £25.00 but giving me a £10.00 loyalty discount when it's £15.00 for brand new customers.

Thanks

Baz
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Old 01-12-2013, 15:47
qasdfdsaq
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No, the base price on their systems is £25. The £10 discount is not a loyalty discount but a getting-the-tariff discount to bring it down to the £15 advertised. Peculiarity of their billing system. I think the £18 a month monthly one plan is also £25 a month with a £7 discount or something.
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Old 01-12-2013, 16:42
xreyuk123
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Hi

I thinks it's a bit naughty if Three to say is £25.00 but giving me a £10.00 loyalty discount when it's £15.00 for brand new customers.

Thanks

Baz
Every customer would get a discount applied. The only way three can bill the £15/£18 a month contract is to say it's £25 a month with a discount.

I'm a brand new customer, my account says £25 a month, and then £7 worth of discounts.
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Old 01-12-2013, 16:53
Three
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Hi

I thinks it's a bit naughty if Three to say is £25.00 but giving me a £10.00 loyalty discount when it's £15.00 for brand new customers.

Thanks

Baz
Did the guy on the phone actually claim to be offering you a discount on loyalty grounds?

No, the base price on their systems is £25. The £10 discount is not a loyalty discount but a getting-the-tariff discount to bring it down to the £15 advertised. Peculiarity of their billing system. I think the £18 a month monthly one plan is also £25 a month with a £7 discount or something.
That's correct. My £18 One Plan bill displays a £5 discount and then a £2 discount.
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Old 01-12-2013, 16:56
hybridtheory
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Did the guy on the phone actually claim to be offering you a discount on loyalty grounds?
Hi

The letter from Three said it was a £10.00 loyalty discount lol.

Thanks

Baz
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Old 01-12-2013, 16:59
Three
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Hi

The letter from Three said it was a £10.00 loyalty discount lol.

Thanks

Baz
It doesn't really make much of a difference.
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Old 01-12-2013, 18:44
Zee_Bukhari
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its simply how their billing system works and is easier to state a loyalty discount rather than to change it
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Old 02-12-2013, 11:00
planetf1
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I'm on the 1-month 1-plan and may well change to 12 month as it's great . Same comments on discount.

One consideration -- early termination. Do they base payment required on the £15 or £25. Not that I would but worth thinking about.
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Old 02-12-2013, 12:43
qasdfdsaq
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The advertised and agreed price is £15 so it has to be £15 or less.
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Old 02-12-2013, 15:24
carguy143
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I'm on the 1-month 1-plan and may well change to 12 month as it's great . Same comments on discount.

One consideration -- early termination. Do they base payment required on the £15 or £25. Not that I would but worth thinking about.
Just be advised that if you do wish to upgrade and get a phone with them, you would need to buy yourself out of the sim only deal first. For some reason, Three make you pay off the sim only contract first.
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Old 02-12-2013, 17:58
sethpet
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Nice accounting trick.

Claim revenues at £25 and increase costs via a discount..

Makes their revenue reporting a better number
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Old 02-12-2013, 18:00
Three
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Nice accounting trick.

Claim revenues at £25 and increase costs via a discount..

Makes their revenue reporting a better number
I doubt they're actually reporting/claiming £25 in revenue for each customer.
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Old 02-12-2013, 18:01
sethpet
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I'm on the 1-month 1-plan and may well change to 12 month as it's great . Same comments on discount.

One consideration -- early termination. Do they base payment required on the £15 or £25. Not that I would but worth thinking about.
The latter, my brother in law was quoted early termination on £25
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Old 02-12-2013, 18:05
Three
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The latter, my brother in law was quoted early termination on £25
Really? If so that's bad on Three's behalf. Customers sign-up on a £15 contract and should be treated accordingly to that.
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Old 02-12-2013, 18:06
jabbamk1
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The latter, my brother in law was quoted early termination on £25
nope. That's wrong.

Three quote the early cancellation fee at the price you pay. So it'd be £15 x the amount of months left.
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Old 03-12-2013, 16:16
sethpet
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Simply not wrong I was with him when they quoted that he'd have to terminate at £25 a month rather than the £15 he was paying.
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Old 03-12-2013, 19:01
qasdfdsaq
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Just because you were with him doesn't mean they were right. £25 a month is both incorrect and unlawful
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Old 03-12-2013, 19:14
jabbamk1
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Simply not wrong
Yes. It is wrong.
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Old 03-12-2013, 22:55
planetf1
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It's wrong when the price is permanently marketed at that... though termination calculated on non discounted rate is normal (vodafone do it for example).

Pretty academic for me as three is miles and away better anyway but still think they shouldn't do this
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Old 03-12-2013, 23:04
AxeVictim
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I'm on the 1-month 1-plan and may well change to 12 month as it's great . Same comments on discount.

One consideration -- early termination. Do they base payment required on the £15 or £25. Not that I would but worth thinking about.
Beware signing up for 12 months.
I did the same as speeds were great on monthly so signed up for the One plan at £15 a month and now speeds and data are unusable. I've had to sign on with Giffgaff on monthly sim just to have a working unlimited data package.
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Old 03-12-2013, 23:16
eljmayes
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I pay £17.96 a month. Not sure where the 4p discount comes from.
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Old 04-12-2013, 07:50
sethpet
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Yes. It is wrong.
Simply not wrong I was with him when they quoted that he'd have to terminate at £25 a month rather than the £15 he was paying.

It was made clear to us the monthly contracted line rental is £25 and that's the figure used for early termination.
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Old 04-12-2013, 09:49
FlyinBrick
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Beware signing up for 12 months.
I did the same as speeds were great on monthly so signed up for the One plan at £15 a month and now speeds and data are unusable. I've had to sign on with Giffgaff on monthly sim just to have a working unlimited data package.
If that were remotely true then I think it would be fair to say that there would be thousands and thousands of people complaining on forums such as these.
The fact that there isn't indicates you're in a minority.

I was on the £18 a month plan to test the system before I switched to the £12 a month contract and my speeds have remained constant ( and far better than my previous supplier).

To answer another poster, I didn't have to change numbers or do anything special to go onto the 12 month plan either, they just changed my contract and it was seamless.
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