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Cancelling EE and back to orange |
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#1 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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Cancelling EE and back to orange
Does anybody know if I can cancel my 5 day old change from orange to ee?
When I upgraded the call centre person said I could but I am not sure what happens to my old orange account. Swapped from a 4s to a 5s. Reason for cancelling - faulty handset which they won't swap, repeated dropped calls or not able to make, receive calls and texts. Apparently where I live is in between masts and therefore 4g can't determine which one to use so just locks up. Incorrect billing and wrong personal details which they promised to change but won't. Total nightmare. |
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#2 |
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Forum Member
Join Date: Mar 2009
Posts: 14,545
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Upgrades aren't covered under the distance selling act, so it is at the discretion of the operator. They said they would so what's the problem? best to call them up and ask them rather than the forum.
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#3 |
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Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Quote:
Reason for cancelling - faulty handset which they won't swap, repeated dropped calls or not able to make, receive calls and texts. Apparently where I live is in between masts and therefore 4g can't determine which one to use so just locks up.
The 5s should be noticeably better at holding onto calls than the 4s, even in 3G only areas. (4G doesn't currently do calls, only data). |
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#4 |
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Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,884
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Quote:
Upgrades aren't covered under the distance selling act, so it is at the discretion of the operator. They said they would so what's the problem? best to call them up and ask them rather than the forum.
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#5 |
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Forum Member
Join Date: Sep 2013
Location: United Kingdom
Posts: 509
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If they're playing hardball on the handset, just go to Apple. They're excellent.
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#6 |
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Forum Member
Join Date: Dec 2012
Location: Newcastle
Posts: 904
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i think you need to try and ascertain whats at fault here, the phone or the network.
The easiest is probably the phone (as mentioned above) get it swapped by Apple. If that doesnt solve it, then speak to EE. Or, maybe quicker.... have any pals got an iPhone 5s that you could compare? |
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#7 |
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Forum Member
Join Date: Mar 2012
Posts: 148
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Quote:
i think you need to try and ascertain whats at fault here, the phone or the network.
The easiest is probably the phone (as mentioned above) get it swapped by Apple. If that doesnt solve it, then speak to EE. Or, maybe quicker.... have any pals got an iPhone 5s that you could compare? |
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