Ofcom have released their quarterly customer complaints report for all 5 of the big mobile operators. This report is for Quarter three in 2013. This is Ofcom’s eleventh quarterly report, which aims to provide useful information for consumers and incentivise operators to improve their performance.
Ofcom received the most complaints about pay-monthly mobile telephone services from T-Mobile customers during Q3 2013.T-Mobile generated above average complaints at 0.13 per 1,000 customers, largely driven by issues related to billing and complaints handling. An EE spokesperson said: 'We are of course disappointed by these latest results and will take on board the findings of the Ofcom report as we strive to offer our customers the best service at all times. We have an ongoing programme to improve service performance and we’re pleased to see that the number of complaints about our mobile services continues to drop.'
Orange and (for the first time in two years) Virgin Mobile also generated complaints in excess of the industry average, at 0.12 and 0.09 per 1,000 customers respectively. O2 retained its position as the provider generating fewest complaints at 0.03 per 1,000 customers, followed by Vodafone (0.05) and then Three (0.06).
Number of complaints per 1000 customers for each network in Q3 2013
T-Mobile- 0.13
Orange- 0.12
Virgin- 0.09
Three- 0.06
Vodafone- 0.05
O2- 0.03
(Higher is worse)
Q3 2012 results
T-Mobile- 0.17
Orange- 0.16
Virgin- 0.10
Three- 0.16
Vodafone- 0.14
O2- 0.05
http://consumers.ofcom.org.uk/2013/1...-tv-providers/
Ofcom received the most complaints about pay-monthly mobile telephone services from T-Mobile customers during Q3 2013.T-Mobile generated above average complaints at 0.13 per 1,000 customers, largely driven by issues related to billing and complaints handling. An EE spokesperson said: 'We are of course disappointed by these latest results and will take on board the findings of the Ofcom report as we strive to offer our customers the best service at all times. We have an ongoing programme to improve service performance and we’re pleased to see that the number of complaints about our mobile services continues to drop.'
Orange and (for the first time in two years) Virgin Mobile also generated complaints in excess of the industry average, at 0.12 and 0.09 per 1,000 customers respectively. O2 retained its position as the provider generating fewest complaints at 0.03 per 1,000 customers, followed by Vodafone (0.05) and then Three (0.06).
Number of complaints per 1000 customers for each network in Q3 2013
T-Mobile- 0.13
Orange- 0.12
Virgin- 0.09
Three- 0.06
Vodafone- 0.05
O2- 0.03
(Higher is worse)
Q3 2012 results
T-Mobile- 0.17
Orange- 0.16
Virgin- 0.10
Three- 0.16
Vodafone- 0.14
O2- 0.05
http://consumers.ofcom.org.uk/2013/1...-tv-providers/




