No BBC iPlayer on Sony KDL-40CX523

mac2708 · 13-12-2013, 19:15

All other players are working but on iPlayer there is the following message on screen

"This page display failed. Please check the following items:
Is URL correct?
Is Network settings correct?
Is LAN cable connected?

In certain situations it may not be displayed even under correct setup"

I've unplugged the TV from the mains and waited several minutes before re-connecting/switching on but no difference.

Also if I select iPlayer and then get the above message it is impossible to return to the menu and I have to switch the set off.

All very strange as iPlayer is working on all other devices and all other SMART players on the TV are OK.

Any suggestions?

Nigel Goodwin · 13-12-2013, 20:37

Check you have the latest version of software on it.

Scoundreldays · 13-12-2013, 20:47

The BBC are aware of a problem & are looking into it according to this update from their site.
https://iplayerhelp.external.bbc.co....s/sony_devices

mac2708 · 13-12-2013, 22:06

Thanks.
Guess we'll all have to wait until the BBC and/or Sony sort things out.

mac2708 · 16-12-2013, 22:41

Came back on my TV again today but the BBC site still says there is a problem

Stompa · 17-12-2013, 13:22

Quote:

Originally Posted by mac2708

Came back on my TV again today but the BBC site still says there is a problem

The iPlayer screen appears on my TV now, but I'm unable to navigate around it to select a programme. Hopefully they'll fix it soon.

mac2708 · 17-12-2013, 13:57

Quote:

Originally Posted by Stompa

The iPlayer screen appears on my TV now, but I'm unable to navigate around it to select a programme. Hopefully they'll fix it soon.

Same here now even though it appeared to be working last night.

I emailed the BBC and the automated reply told to expect a response within 10 working days

Stompa · 18-12-2013, 10:10

There seems to have been some improvement, in that I can now navigate around iPlayer, but I still can't actually play a programme.

mac2708 · 18-12-2013, 10:17

The iPlayer help site now says

***Updated 17 December 2013***

We have been able to replicate the problem and are working on a fix as a priority.

We'll update this FAQ when further progress is known.

http://iplayerhelp.external.bbc.co.u...s/sony_devices

Stompa · 18-12-2013, 15:50

Well it now appears to be working properly.

Nigel Goodwin · 18-12-2013, 16:04

Quote:

Originally Posted by Stompa

Well it now appears to be working properly.

And the BBC page has been updated to say they have found and fixed the problem.

13-12-2013, 19:15	#1
mac2708 Forum Member Join Date: May 2009 Posts: 3,196	No BBC iPlayer on Sony KDL-40CX523 All other players are working but on iPlayer there is the following message on screen "This page display failed. Please check the following items: Is URL correct? Is Network settings correct? Is LAN cable connected? In certain situations it may not be displayed even under correct setup" I've unplugged the TV from the mains and waited several minutes before re-connecting/switching on but no difference. Also if I select iPlayer and then get the above message it is impossible to return to the menu and I have to switch the set off. All very strange as iPlayer is working on all other devices and all other SMART players on the TV are OK. Any suggestions?

13-12-2013, 20:37	#2
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Check you have the latest version of software on it.

13-12-2013, 20:47	#3
Scoundreldays Forum Member Join Date: May 2009 Posts: 1,349	The BBC are aware of a problem & are looking into it according to this update from their site. https://iplayerhelp.external.bbc.co....s/sony_devices

13-12-2013, 22:06	#4
mac2708 Forum Member Join Date: May 2009 Posts: 3,196	Thanks. Guess we'll all have to wait until the BBC and/or Sony sort things out.

16-12-2013, 22:41	#5
mac2708 Forum Member Join Date: May 2009 Posts: 3,196	Came back on my TV again today but the BBC site still says there is a problem

17-12-2013, 13:22	#6
Stompa Forum Member Join Date: Feb 2004 Posts: 135	Quote: Originally Posted by mac2708 Came back on my TV again today but the BBC site still says there is a problem The iPlayer screen appears on my TV now, but I'm unable to navigate around it to select a programme. Hopefully they'll fix it soon.

17-12-2013, 13:57	#7
mac2708 Forum Member Join Date: May 2009 Posts: 3,196	Quote: Originally Posted by Stompa The iPlayer screen appears on my TV now, but I'm unable to navigate around it to select a programme. Hopefully they'll fix it soon. Same here now even though it appeared to be working last night. I emailed the BBC and the automated reply told to expect a response within 10 working days

18-12-2013, 10:10	#8
Stompa Forum Member Join Date: Feb 2004 Posts: 135	There seems to have been some improvement, in that I can now navigate around iPlayer, but I still can't actually play a programme.

18-12-2013, 10:17	#9
mac2708 Forum Member Join Date: May 2009 Posts: 3,196	The iPlayer help site now says *Updated 17 December 2013* We have been able to replicate the problem and are working on a fix as a priority. We'll update this FAQ when further progress is known. http://iplayerhelp.external.bbc.co.u...s/sony_devices

18-12-2013, 15:50	#10
Stompa Forum Member Join Date: Feb 2004 Posts: 135	Well it now appears to be working properly.

18-12-2013, 16:04	#11
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Stompa Well it now appears to be working properly. And the BBC page has been updated to say they have found and fixed the problem.

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No BBC iPlayer on Sony KDL-40CX523