Galaxy S4 - Battery Issue?

paulbax · 15-12-2013, 23:58

I've had my Galaxy S4 since July and recently its been turning itself off as soon as it reaches about 50% battery and will not turn on again until it is plugged in, it also turns its mobile network off before it does so. Is this simply a case of having to replace the battery or is it something more serious? I've bought a replacement battery from the Samsung store so I hope so, has anyone else encountered this problem?

Mark in Essex · 16-12-2013, 14:55

I would have got a replacement battery from Samsung under warranty (I guess you still could and have a spare).

Does sound like it could be the battery and also there are a lot of known faulty ones on the S4.

Mark.

grps3 · 16-12-2013, 15:01

evacuate your house ...its gonna blow up with lithium burning everyones eyes and probably setting your house on fire

but shhh samsung doesnt want anyone to know

http://www.youtube.com/watch?v=2QHd-_qncEU

artnada · 16-12-2013, 16:25

OP, your battery is covered for 6 months under warranty. You've still got time. There is a known problem with some S4 batteries. My Son had a bad one, and I got a replacement free.

Call Samsung on UNITED KINGDOM

0330 726 7864
Monday - Saturday: 9am - 6pm

Tell them you have a problem with the phone resetting after a certain amount of time and it gets hot, and you think it could be the battery. Tell them you've felt the battery and it feels "bowed" or expanded (curved).

They should send you a replacement one.

They will need your IMEI number of the phone. Dial *#06# to find it.

They will need a copy of your receipt. Just take a photo of it using your phone and email it to them on the email address they give you.

They will need the date you purchased it and where from.

Hope this helps.

paulbax · 18-12-2013, 21:50

Quote:

Originally Posted by Mark in Essex

I would have got a replacement battery from Samsung under warranty (I guess you still could and have a spare).

Does sound like it could be the battery and also there are a lot of known faulty ones on the S4.

Mark.

Quote:

Originally Posted by artnada

OP, your battery is covered for 6 months under warranty. You've still got time. There is a known problem with some S4 batteries. My Son had a bad one, and I got a replacement free.

Call Samsung on UNITED KINGDOM

0330 726 7864
Monday - Saturday: 9am - 6pm

Tell them you have a problem with the phone resetting after a certain amount of time and it gets hot, and you think it could be the battery. Tell them you've felt the battery and it feels "bowed" or expanded (curved).

They should send you a replacement one.

They will need your IMEI number of the phone. Dial *#06# to find it.

They will need a copy of your receipt. Just take a photo of it using your phone and email it to them on the email address they give you.

They will need the date you purchased it and where from.

Hope this helps.

Thanks, I had no idea that I could get a free battery under warranty! My replacement battery arrived today and my phone is back to normal again but I might phone them anyway and get a free spare just incase this happens again in the future.

Quote:

Originally Posted by grps3

evacuate your house ...its gonna blow up with lithium burning everyones eyes and probably setting your house on fire

but shhh samsung doesnt want anyone to know

http://www.youtube.com/watch?v=2QHd-_qncEU

I struggle to believe that Samsung would be allowed to sell a phone which can potentially start a fire tbh.

scott26985 · 20-12-2013, 21:44

try the s4 Active

paulbax · 20-12-2013, 23:54

Quote:

Originally Posted by scott26985

try the s4 Active

I only started my two year contract in July though. Thankfully the new battery has fixed it. I actually think my battery may have been faulty from the start because it seems to last much longer now!

John_Patrick · 21-12-2013, 08:24

Quote:

Originally Posted by paulbax

I struggle to believe that Samsung would be allowed to sell a phone which can potentially start a fire tbh.

Its not as if they deliberately sold a phone with a faulty battery is it? These things do happen and have happened with all phone makes.... indeed... potential life/serious injury faults have come to light on thousands of cars and have had to be recalled to have work done to stop brakes failing or fires.

It happens.

qasdfdsaq · 21-12-2013, 13:43

Indeed.

All lithium ion batteries have the potential to start a fire. It's a calculated risk.

There've been reports of exploding batteries in Samsungs, iPhones, Sony laptops, Macbooks, Boeing 787 dreamliners, and just about everything else with a battery in it.

paulbax · 23-12-2013, 08:11

Quote:

Originally Posted by John_Patrick

Its not as if they deliberately sold a phone with a faulty battery is it? These things do happen and have happened with all phone makes.... indeed... potential life/serious injury faults have come to light on thousands of cars and have had to be recalled to have work done to stop brakes failing or fires.

It happens.

Quote:

Originally Posted by qasdfdsaq

Indeed.

All lithium ion batteries have the potential to start a fire. It's a calculated risk.

There've been reports of exploding batteries in Samsungs, iPhones, Sony laptops, Macbooks, Boeing 787 dreamliners, and just about everything else with a battery in it.

I had no idea that batteries could explode...worrying stuff!

15-12-2013, 23:58	#1
paulbax Forum Member Join Date: Dec 2011 Location: Scotland, UK Posts: 2,427	Galaxy S4 - Battery Issue? I've had my Galaxy S4 since July and recently its been turning itself off as soon as it reaches about 50% battery and will not turn on again until it is plugged in, it also turns its mobile network off before it does so. Is this simply a case of having to replace the battery or is it something more serious? I've bought a replacement battery from the Samsung store so I hope so, has anyone else encountered this problem?

16-12-2013, 14:55	#2
Mark in Essex Forum Member Join Date: Mar 2005 Posts: 3,644	I would have got a replacement battery from Samsung under warranty (I guess you still could and have a spare). Does sound like it could be the battery and also there are a lot of known faulty ones on the S4. Mark.

16-12-2013, 15:01	#3
grps3 Forum Member Join Date: Jun 2011 Posts: 2,735	evacuate your house ...its gonna blow up with lithium burning everyones eyes and probably setting your house on fire but shhh samsung doesnt want anyone to know http://www.youtube.com/watch?v=2QHd-_qncEU

16-12-2013, 16:25	#4
artnada Forum Member Join Date: Nov 2000 Posts: 9,397	OP, your battery is covered for 6 months under warranty. You've still got time. There is a known problem with some S4 batteries. My Son had a bad one, and I got a replacement free. Call Samsung on UNITED KINGDOM 0330 726 7864 Monday - Saturday: 9am - 6pm Tell them you have a problem with the phone resetting after a certain amount of time and it gets hot, and you think it could be the battery. Tell them you've felt the battery and it feels "bowed" or expanded (curved). They should send you a replacement one. They will need your IMEI number of the phone. Dial *#06# to find it. They will need a copy of your receipt. Just take a photo of it using your phone and email it to them on the email address they give you. They will need the date you purchased it and where from. Hope this helps.

18-12-2013, 21:50	#5
paulbax Forum Member Join Date: Dec 2011 Location: Scotland, UK Posts: 2,427	Quote: Originally Posted by Mark in Essex I would have got a replacement battery from Samsung under warranty (I guess you still could and have a spare). Does sound like it could be the battery and also there are a lot of known faulty ones on the S4. Mark. Quote: Originally Posted by artnada OP, your battery is covered for 6 months under warranty. You've still got time. There is a known problem with some S4 batteries. My Son had a bad one, and I got a replacement free. Call Samsung on UNITED KINGDOM 0330 726 7864 Monday - Saturday: 9am - 6pm Tell them you have a problem with the phone resetting after a certain amount of time and it gets hot, and you think it could be the battery. Tell them you've felt the battery and it feels "bowed" or expanded (curved). They should send you a replacement one. They will need your IMEI number of the phone. Dial *#06# to find it. They will need a copy of your receipt. Just take a photo of it using your phone and email it to them on the email address they give you. They will need the date you purchased it and where from. Hope this helps. Thanks, I had no idea that I could get a free battery under warranty! My replacement battery arrived today and my phone is back to normal again but I might phone them anyway and get a free spare just incase this happens again in the future. Quote: Originally Posted by grps3 evacuate your house ...its gonna blow up with lithium burning everyones eyes and probably setting your house on fire but shhh samsung doesnt want anyone to know http://www.youtube.com/watch?v=2QHd-_qncEU I struggle to believe that Samsung would be allowed to sell a phone which can potentially start a fire tbh.

20-12-2013, 21:44	#6
scott26985 Forum Member Join Date: Sep 2005 Posts: 999	try the s4 Active

20-12-2013, 23:54	#7
paulbax Forum Member Join Date: Dec 2011 Location: Scotland, UK Posts: 2,427	Quote: Originally Posted by scott26985 try the s4 Active I only started my two year contract in July though. Thankfully the new battery has fixed it. I actually think my battery may have been faulty from the start because it seems to last much longer now!

21-12-2013, 08:24	#8
John_Patrick Forum Member Join Date: Dec 2012 Location: Newcastle Posts: 904	Quote: Originally Posted by paulbax I struggle to believe that Samsung would be allowed to sell a phone which can potentially start a fire tbh. Its not as if they deliberately sold a phone with a faulty battery is it? These things do happen and have happened with all phone makes.... indeed... potential life/serious injury faults have come to light on thousands of cars and have had to be recalled to have work done to stop brakes failing or fires. It happens.

21-12-2013, 13:43	#9
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Indeed. All lithium ion batteries have the potential to start a fire. It's a calculated risk. There've been reports of exploding batteries in Samsungs, iPhones, Sony laptops, Macbooks, Boeing 787 dreamliners, and just about everything else with a battery in it.

23-12-2013, 08:11	#10
paulbax Forum Member Join Date: Dec 2011 Location: Scotland, UK Posts: 2,427	Quote: Originally Posted by John_Patrick Its not as if they deliberately sold a phone with a faulty battery is it? These things do happen and have happened with all phone makes.... indeed... potential life/serious injury faults have come to light on thousands of cars and have had to be recalled to have work done to stop brakes failing or fires. It happens. Quote: Originally Posted by qasdfdsaq Indeed. All lithium ion batteries have the potential to start a fire. It's a calculated risk. There've been reports of exploding batteries in Samsungs, iPhones, Sony laptops, Macbooks, Boeing 787 dreamliners, and just about everything else with a battery in it. I had no idea that batteries could explode...worrying stuff!

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Galaxy S4 - Battery Issue?