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Software update problem


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Old 18-12-2013, 16:07
rogerhinchliffe
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Join Date: Feb 2011
Posts: 6

When I try to update the software on my BT Youview box I get the message 'download failed'. If the software in the box is the latest the box said so. This doesn't happen. Has anybody else had this problem?
My box was last updated on the 8th Dec. The current software is Manu S/W 15.11.0, Comp S/w 2.1.14, Platform conf 714, and ISP conf 58.
Is my box faulty?
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Old 18-12-2013, 18:38
scointer
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Join Date: Sep 2011
Posts: 143
Hi, there should be a new ISP config. Try turning the box off at the mains and then trying to do a software update again when you power it back up.
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Old 19-12-2013, 10:53
rogerhinchliffe
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Join Date: Feb 2011
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Thanks scointer that did the trick.
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