O2 upgrade problem

OrdinaryMorning · 03-01-2014, 08:26

Hi

So, my phone died on me a few weeks ago and as I was due an upgrade on the 26th I decided to wait rather than having the phone fixed.

I decided to upgrade online with O2 . However O2 need to send a four digit code to your old phone for security. As my old phone is totally broken I'm unable to receive this code. I have spoken to O2 live chat and they have said there is nothing they can do apart from putting the sim in another phone. However the phone sim I have is a micro sim and none of the phones nearby hold micro SIM cards. Does anyone have any advice? Should I just cancel the contract?

Thanks

pinkllama · 03-01-2014, 09:37

Take your sim into an o2 shop. They give away sim adapters. If you ask, they may let you put your sim into one of their demo phones to get the sms.

Magic Cottage · 03-01-2014, 10:41

Quote:

Originally Posted by pinkllama

Take your sim into an o2 shop. They give away sim adapters. If you ask, they may let you put your sim into one of their demo phones to get the sms.

Agreed. Best option. You can upgrade in the shop.

Three · 03-01-2014, 10:48

Try upgrading over the phone and threaten to cancel your contract unless they get it sorted.

Magic Cottage · 03-01-2014, 10:54

Quote:

Originally Posted by Three

Try upgrading over the phone and threaten to cancel your contract unless they get it sorted.

Sorry. Don't like to argue but don't muck about. Go to an o2 shop.

qasdfdsaq · 03-01-2014, 14:33

You'll get a better upgrade deal over the phone. Shops cannot do retentions deals.

Or if you insist on doing it online get a micro SIM adapter.

03-01-2014, 08:26	#1
OrdinaryMorning Forum Member Join Date: Nov 2005 Location: Liverpool Posts: 2,457	O2 upgrade problem Hi So, my phone died on me a few weeks ago and as I was due an upgrade on the 26th I decided to wait rather than having the phone fixed. I decided to upgrade online with O2 . However O2 need to send a four digit code to your old phone for security. As my old phone is totally broken I'm unable to receive this code. I have spoken to O2 live chat and they have said there is nothing they can do apart from putting the sim in another phone. However the phone sim I have is a micro sim and none of the phones nearby hold micro SIM cards. Does anyone have any advice? Should I just cancel the contract? Thanks

03-01-2014, 09:37	#2
pinkllama Forum Member Join Date: Sep 2012 Posts: 61	Take your sim into an o2 shop. They give away sim adapters. If you ask, they may let you put your sim into one of their demo phones to get the sms.

03-01-2014, 10:41	#3
Magic Cottage Guest Join Date: Nov 2004 Posts: 2,663	Quote: Originally Posted by pinkllama Take your sim into an o2 shop. They give away sim adapters. If you ask, they may let you put your sim into one of their demo phones to get the sms. Agreed. Best option. You can upgrade in the shop.

03-01-2014, 10:48	#4
Three Forum Member Join Date: Jul 2013 Location: Manchester Posts: 1,114	Try upgrading over the phone and threaten to cancel your contract unless they get it sorted.

03-01-2014, 10:54	#5
Magic Cottage Guest Join Date: Nov 2004 Posts: 2,663	Quote: Originally Posted by Three Try upgrading over the phone and threaten to cancel your contract unless they get it sorted. Sorry. Don't like to argue but don't muck about. Go to an o2 shop.

03-01-2014, 14:33	#6
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	You'll get a better upgrade deal over the phone. Shops cannot do retentions deals. Or if you insist on doing it online get a micro SIM adapter.

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O2 upgrade problem