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BT Fibre contact


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Old 06-01-2014, 13:27
Bighibee2000
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Join Date: Oct 2002
Location: Penicuik, Scotland
Posts: 162

Hi

Does anyone know who can tell me if my telephone line will be enabled to get BT fibre, the town i live in has the exchange upgraded and my mates can all get it however i stay about 200 yards from the exchange and all i can get is the normal broadband.

I called the BT broadband number and the person on the phone just kept saying my line was not enabled and could not give me anymore information.

I do understand that BT openreach do all the network upgrades however there is no contact details for the question i want to ask.
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Old 06-01-2014, 13:35
Mystic Eddy
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Sounds like you're on an exchange only line. You need to be connected to a cabinet and for that to have a fibre twin to be able to get a FTTC service. Openreach are evaluating options for how to get EO lines fibre enabled, but don't expect anything soon.
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Old 06-01-2014, 15:08
Bighibee2000
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Ok, thanks
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Old 06-01-2014, 15:45
the_rocker
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Fire an email to this address, they are usually able to tell you what the status of your lines specific cabinet is. Or if you are direct to exchange.

I am not sure if they have plans to provide VDSL2 services on direct to exchange lines.

nga.enquiries@openreach.co.uk

Be sure to include your phone number and address.
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