I wanted to look up a phone number that I have lost, by going on to my itemised billing online (I know the date and time of the call). However, it only shows me calls made outside my allowance. When I spoke to customer services they told me it is a fault with my account. Can someone here who is on EE please check this for me by verifying you can see all calls.
BTW haven't EE made such confusing hash of their Orange/EE branding. It is so random whether you see Orange or EE at any particular point. I ring 150 on my EE phone and the caller display shows Orange Customer Services. I would have thought with the resources at their disposal they could sort out something as basic as that. This is not just academic - they were quick enough to charge me £14 for a call to 150 from Kenya that would have been free were I really on Orange, but was £1.50 a minute from EE.
BTW haven't EE made such confusing hash of their Orange/EE branding. It is so random whether you see Orange or EE at any particular point. I ring 150 on my EE phone and the caller display shows Orange Customer Services. I would have thought with the resources at their disposal they could sort out something as basic as that. This is not just academic - they were quick enough to charge me £14 for a call to 150 from Kenya that would have been free were I really on Orange, but was £1.50 a minute from EE.