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EE Itemised billing |
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#1 |
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Forum Member
Join Date: Aug 2005
Posts: 4,209
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EE Itemised billing
I wanted to look up a phone number that I have lost, by going on to my itemised billing online (I know the date and time of the call). However, it only shows me calls made outside my allowance. When I spoke to customer services they told me it is a fault with my account. Can someone here who is on EE please check this for me by verifying you can see all calls.
BTW haven't EE made such confusing hash of their Orange/EE branding. It is so random whether you see Orange or EE at any particular point. I ring 150 on my EE phone and the caller display shows Orange Customer Services. I would have thought with the resources at their disposal they could sort out something as basic as that. This is not just academic - they were quick enough to charge me £14 for a call to 150 from Kenya that would have been free were I really on Orange, but was £1.50 a minute from EE. |
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#2 |
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Forum Member
Join Date: Jul 2010
Location: South Wales
Posts: 312
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EE don't show you itemisation unless you pay £1.50 for the privilege.
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#3 |
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Forum Member
Join Date: Aug 2005
Posts: 4,209
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Quote:
EE don't show you itemisation unless you pay £1.50 for the privilege.
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#4 |
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Forum Member
Join Date: Jul 2010
Location: South Wales
Posts: 312
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It's £1.50 to enable itemised billing, which enables it online and in paper form. There's no way to get just online itemised billing.
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#5 |
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Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Quote:
I wanted to look up a phone number that I have lost, by going on to my itemised billing online (I know the date and time of the call). However, it only shows me calls made outside my allowance. When I spoke to customer services they told me it is a fault with my account. Can someone here who is on EE please check this for me by verifying you can see all calls.
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#6 |
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Forum Member
Join Date: Aug 2005
Posts: 4,209
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Quote:
It's £1.50 to enable itemised billing, which enables it online and in paper form. There's no way to get just online itemised billing.
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#7 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,367
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You can only see itemisation for inclusive or zero-rated calls if you pay for fully itemised paper billing, even via the app.
It's a hangover from T-Mobiles billing system, which does exactly the same thing. Orange isn't affected. That's why I pay for Itemisation, even though I don't even open the paper bill most of the time. |
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#8 |
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Forum Member
Join Date: Jul 2010
Location: South Wales
Posts: 312
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It's a complete joke. Vodafone, O2, Orange all offer the ability to access an online itemised bill free.
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#9 |
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Forum Member
Join Date: Aug 2005
Posts: 4,209
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Quote:
You can only see itemisation for inclusive or zero-rated calls if you pay for fully itemised paper billing, even via the app.
It's a hangover from T-Mobiles billing system, which does exactly the same thing. Orange isn't affected. That's why I pay for Itemisation, even though I don't even open the paper bill most of the time. |
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