[dontpannic]

Hi Guys

Just a quick general thing here

What's the overall deal with custom ROM's on Android devices? I know in EU member states that warranty repairs will still be authorised FOC even with custom firmware installed - does this apply to the UK?

As you may or may not know, Samsung includes an application called Knox on their recent handsets. If a custom ROM is installed, a switch is tripped making it obvious that the ROM has been modified. This cannot be reset.

Cheers

[qasdfdsaq]

Is the UK not an EU member state?

[WelshBluebird]

Quote:

Originally Posted by dontpannic

What's the overall deal with custom ROM's on Android devices? I know in EU member states that warranty repairs will still be authorised FOC even with custom firmware installed

Out of curiosity where is that documented? I have seen a lot of people say it on forums, but no official source of that.

[dontpannic]

Quote:

Originally Posted by qasdfdsaq

Is the UK not an EU member state?

I didn't think we were, hence why the 2 year compulsory warranty doesn't apply here (trading standards overrides it).

Quote:

Originally Posted by WelshBluebird

Out of curiosity where is that documented? I have seen a lot of people say it on forums, but no official source of that.

That's where I've been reading it from and was the point of this thread. I've found this http://matija.suklje.name/rooting-an...warranty-in-eu which does point to certain directives...

[finbaar]

If it is a hardware faliure then you will be OK (this is going by the many reports on XDA etc.). If you brick your device during the flashing process then there is no EU directive that will help stupid people who can't read.

If you are that bothered about running a custom rom just pass a current through your phone or do what I did and microwave it. Wrecking the hardware covers your tracks.

[chrisjr]

Quote:

Originally Posted by dontpannic

I didn't think we were, hence why the 2 year compulsory warranty doesn't apply here (trading standards overrides it).



That's where I've been reading it from and was the point of this thread. I've found this http://matija.suklje.name/rooting-an...warranty-in-eu which does point to certain directives...

The UK is a member of the EU. However the pre-existing UK Sale of Goods Act offers the same basic rights in law as the EU directive but for 6 years (5 in Scotland).

And if you read the actual directive you will discover that nowhere does it say it is a warranty as that website implies.

[qasdfdsaq]

Quote:

Originally Posted by finbaar

If you are that bothered about running a custom rom just pass a current through your phone or do what I did and microwave it. Wrecking the hardware covers your tracks.

Ermm...

[kidspud]

Quote:

Originally Posted by finbaar

If it is a hardware faliure then you will be OK (this is going by the many reports on XDA etc.). If you brick your device during the flashing process then there is no EU directive that will help stupid people who can't read.

If you are that bothered about running a custom rom just pass a current through your phone or do what I did and microwave it. Wrecking the hardware covers your tracks.

So commit fraud

[AlecR]

Quote:

Originally Posted by kidspud

So commit fraud

He's been a very naughty boy!

[dontpannic]

Quote:

Originally Posted by finbaar

If it is a hardware faliure then you will be OK (this is going by the many reports on XDA etc.). If you brick your device during the flashing process then there is no EU directive that will help stupid people who can't read.

If you are that bothered about running a custom rom just pass a current through your phone or do what I did and microwave it. Wrecking the hardware covers your tracks.

I am currently running a custom ROM, but can reset the custom ROM counter that Samsung have put in. The problem lies with Samsung's KNOX app put into the latest OS. It has a secured bootloader which when a custom ROM is installed, trips an eFuse leaving a "Warranty Void" notice. Some believe that even with that notice, the warranty is still valid in the EU.

[qasdfdsaq]

It doesn't show a "Warranty Void" notice. It specifically states "KNOX Warranty Void"

Quite a difference.

[dontpannic]

Quote:

Originally Posted by qasdfdsaq

It doesn't show a "Warranty Void" notice. It specifically states "KNOX Warranty Void"

Quite a difference.

Well, what does that show? It shows that the device has been modified. Something we're told voids the warranty by everyone involved in the mobile phone industry (in the UK at least).

(not to mention that despite it stating knox warranty void, it's still a warranty void notice)

[chrisjr]

Quote:

Originally Posted by dontpannic

Well, what does that show? It shows that the device has been modified. Something we're told voids the warranty by everyone involved in the mobile phone industry (in the UK at least).

(not to mention that despite it stating knox warranty void, it's still a warranty void notice)

Don't confuse a warranty with your legal rights under such legislation as the Sale of Goods Act.

A warranty is an add on provided by the manufacturer or retailer. It can say anything it likes (within the law) and can be voided by anything the warranty provider likes as well. The only thing it cannot do is override your statutory rights under such laws as SoGA.

This website explains the law. It's aimed at retailers but still useful for consumers.

http://sogahub.tradingstandards.gov.uk/explained

It might help explain what rights you have, especially section 3.

[qasdfdsaq]

Indeed.

The KNOX warranty pertains only to the data security features of KNOX.