Voicemail with 3

willie5094 · 13-01-2014, 17:10

When someone leaves a message for me on voicemail it can be 2 to 3 days before I get a text notification that I have a message, I have to go to voicemail every couple of hours to check that I haven't missed any calls. Spoke to customer services who told me to deactivate voicemail and then reactivate it then it would sort itself out. I have been through the voicemail menus and cannot find anything, before I phone them back is there anyone on here with the same problem, when with Vodafone it was never an issue.
Thanks in anticipation.

Three · 13-01-2014, 17:11

I always get voicemail text notifications instantly. If you're still having trouble then contact CS.

willie5094 · 13-01-2014, 19:40

Thanks for that. Hopefully CS will get back to me as I have sent them an email,

purple bunny · 13-01-2014, 23:02

I just tested my phone as i don't use voicemail & have never activated it but if I don't take a call goes to voicemail anyway. I refuse to pay 30p to listen to a message. Why not just txt when u don't get through?

henrywilliams58 · 14-01-2014, 00:50

Quote:

Originally Posted by purple bunny

I just tested my phone as i don't use voicemail & have never activated it but if I don't take a call goes to voicemail anyway. I refuse to pay 30p to listen to a message. Why not just txt when u don't get through?

Three voicemail is free and for me instantaneous advice.

Three · 14-01-2014, 01:35

Quote:

Originally Posted by henrywilliams58

Three voicemail is free and for me instantaneous advice.

PAYG customers pay by the minute either from their PAYG add-on allowance or from their credit.

willie5094 · 14-01-2014, 10:24

Cheers guys for the info,I changed my voicemail message as instructed by CS and it is now working.I never get charged to listen to voicemail when I get them that is, as I'm on a contract.

Cheers the noo.

denyo1977 · 14-01-2014, 11:42

Well, I just had a missed call and a text message telling me about 2 new voicemails. Dialed the number, the first message was actually from last week and I never got a text message back then!

pepstar · 14-01-2014, 13:26

Quote:

Originally Posted by denyo1977

Well, I just had a missed call and a text message telling me about 2 new voicemails. Dialed the number, the first message was actually from last week and I never got a text message back then!

This happens to me quite often too!

denyo1977 · 14-01-2014, 21:23

Is that actually a Three problem or have other networks got the same problem? I don't get that many voicemails, so can't really say if this was an one off.

jchamier · 14-01-2014, 22:29

Quote:

Originally Posted by denyo1977

Is that actually a Three problem or have other networks got the same problem? I don't get that many voicemails, so can't really say if this was an one off.

Some networks (O2/Voda) often send texts for voicemail, but Orange, T-Mobile and EE always send the "voicemail" indication which on the old Nokia handsets put up the "tape spool" indicator. Some O2 and some Voda contracts can do this as well.

Three's voicemail system is a bit strange to be honest.

willie5094 · 15-01-2014, 12:32

Quote:

Originally Posted by pepstar

This happens to me quite often too!

Quote:

Originally Posted by denyo1977

Well, I just had a missed call and a text message telling me about 2 new voicemails. Dialed the number, the first message was actually from last week and I never got a text message back then!

Thanks guys for that info, thought it was only happening to me. Try changing your voicemail message and see if that works.

FlyinBrick · 15-01-2014, 12:53

Quote:

Originally Posted by jchamier

Three's voicemail system is a bit strange to be honest.

It's a bit weird on mine as well.

When I phone voicemail I get a broken recorded message that goes something like 'welcome t. ..ree's .oicemail service'

If you imagine the dots not being heard. Very amateurish, but other than that it works ok.

Young Turks · 15-01-2014, 13:52

Quote:

Originally Posted by henrywilliams58

Three voicemail is free and for me instantaneous advice.

I actually popped into their shop to ask this and was told it is free as long as I don't listen it but I listen it they charge 25p per voice message!

And I am on sim only one plan monhtly contract, so I don't think it is free or shop staff have no idea what they are talking about.

jabbamk1 · 15-01-2014, 14:01

Quote:

Originally Posted by Young Turks

shop staff have no idea what they are talking about.

This.

It's free on the one plan.

Retail staff in general don't know much at all, it's one of my major gripes with stores as they often mislead customers or have no actual knowledge of their operator. I'm surprised they're not trained better.

FlyinBrick · 15-01-2014, 14:17

Have just gone online as I'm on the One plan contract and I haven't been charged for any calls to voicemail.

What was interesting though is that they did say that a long text message that takes up two pages will be classed as a picture message and will be charged for regardless.

13-01-2014, 17:10	#1
willie5094 Forum Member Join Date: Jan 2014 Posts: 5	Voicemail with 3 When someone leaves a message for me on voicemail it can be 2 to 3 days before I get a text notification that I have a message, I have to go to voicemail every couple of hours to check that I haven't missed any calls. Spoke to customer services who told me to deactivate voicemail and then reactivate it then it would sort itself out. I have been through the voicemail menus and cannot find anything, before I phone them back is there anyone on here with the same problem, when with Vodafone it was never an issue. Thanks in anticipation.

13-01-2014, 17:11	#2
Three Forum Member Join Date: Jul 2013 Location: Manchester Posts: 1,114	I always get voicemail text notifications instantly. If you're still having trouble then contact CS.

13-01-2014, 19:40	#3
willie5094 Forum Member Join Date: Jan 2014 Posts: 5	Thanks for that. Hopefully CS will get back to me as I have sent them an email,

13-01-2014, 23:02	#4
purple bunny Forum Member Join Date: Apr 2013 Posts: 1,853	I just tested my phone as i don't use voicemail & have never activated it but if I don't take a call goes to voicemail anyway. I refuse to pay 30p to listen to a message. Why not just txt when u don't get through?

14-01-2014, 00:50	#5
henrywilliams58 Forum Member Join Date: Oct 2012 Location: London Posts: 4,710	Quote: Originally Posted by purple bunny I just tested my phone as i don't use voicemail & have never activated it but if I don't take a call goes to voicemail anyway. I refuse to pay 30p to listen to a message. Why not just txt when u don't get through? Three voicemail is free and for me instantaneous advice.

14-01-2014, 01:35	#6
Three Forum Member Join Date: Jul 2013 Location: Manchester Posts: 1,114	Quote: Originally Posted by henrywilliams58 Three voicemail is free and for me instantaneous advice. PAYG customers pay by the minute either from their PAYG add-on allowance or from their credit.

14-01-2014, 10:24	#7
willie5094 Forum Member Join Date: Jan 2014 Posts: 5	Cheers guys for the info,I changed my voicemail message as instructed by CS and it is now working.I never get charged to listen to voicemail when I get them that is, as I'm on a contract. Cheers the noo.

14-01-2014, 11:42	#8
denyo1977 Forum Member Join Date: Oct 2011 Posts: 695	Well, I just had a missed call and a text message telling me about 2 new voicemails. Dialed the number, the first message was actually from last week and I never got a text message back then!

14-01-2014, 13:26	#9
pepstar Forum Member Join Date: Jul 2005 Location: Shropshire Posts: 642	Quote: Originally Posted by denyo1977 Well, I just had a missed call and a text message telling me about 2 new voicemails. Dialed the number, the first message was actually from last week and I never got a text message back then! This happens to me quite often too!

14-01-2014, 21:23	#10
denyo1977 Forum Member Join Date: Oct 2011 Posts: 695	Is that actually a Three problem or have other networks got the same problem? I don't get that many voicemails, so can't really say if this was an one off.

14-01-2014, 22:29	#11
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by denyo1977 Is that actually a Three problem or have other networks got the same problem? I don't get that many voicemails, so can't really say if this was an one off. Some networks (O2/Voda) often send texts for voicemail, but Orange, T-Mobile and EE always send the "voicemail" indication which on the old Nokia handsets put up the "tape spool" indicator. Some O2 and some Voda contracts can do this as well. Three's voicemail system is a bit strange to be honest.

15-01-2014, 12:32	#12
willie5094 Forum Member Join Date: Jan 2014 Posts: 5	Quote: Originally Posted by pepstar This happens to me quite often too! Quote: Originally Posted by denyo1977 Well, I just had a missed call and a text message telling me about 2 new voicemails. Dialed the number, the first message was actually from last week and I never got a text message back then! Thanks guys for that info, thought it was only happening to me. Try changing your voicemail message and see if that works.

15-01-2014, 12:53	#13
FlyinBrick Guest Join Date: Sep 2003 Posts: 1,475	Quote: Originally Posted by jchamier Three's voicemail system is a bit strange to be honest. It's a bit weird on mine as well. When I phone voicemail I get a broken recorded message that goes something like 'welcome t. ..ree's .oicemail service' If you imagine the dots not being heard. Very amateurish, but other than that it works ok.

15-01-2014, 13:52	#14
Young Turks Forum Member Join Date: Sep 2007 Posts: 1,513	Quote: Originally Posted by henrywilliams58 Three voicemail is free and for me instantaneous advice. I actually popped into their shop to ask this and was told it is free as long as I don't listen it but I listen it they charge 25p per voice message! And I am on sim only one plan monhtly contract, so I don't think it is free or shop staff have no idea what they are talking about.

15-01-2014, 14:01	#15
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by Young Turks shop staff have no idea what they are talking about. This. It's free on the one plan. Retail staff in general don't know much at all, it's one of my major gripes with stores as they often mislead customers or have no actual knowledge of their operator. I'm surprised they're not trained better.

15-01-2014, 14:17	#16
FlyinBrick Guest Join Date: Sep 2003 Posts: 1,475	Have just gone online as I'm on the One plan contract and I haven't been charged for any calls to voicemail. What was interesting though is that they did say that a long text message that takes up two pages will be classed as a picture message and will be charged for regardless.

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Voicemail with 3