Trying to keep old number

Toy_Hero · 15-01-2014, 22:14

I didn't know whether to post this in the advice section or here, so put it in here anyway. I was hoping someone may be able to help with a problem my friend has been having.

My friend moved from Blackberry (Pay as you go) to Iphone 5c (now on contract) on Friday. She asked if she was able to keep her number while moving over, so they set that up for her. She was told after 24 hours it would take effect. However, since then it hasn't fully changed over. When she sends a text/Imessage it comes through from her original number, yet when she makes a call it comes through as what would have been her new number. Does anybody know why this is happening or how it can be fixed? She went back to o2 to get it fixed but they weren't much help.

Thanks

qasdfdsaq · 15-01-2014, 22:19

When did the switchover happen?

If it's been more than 48 hours it sounds like a configuration problem with the Apple iServices. iMessage likes to intercept and override the standard GSM based text messaging functions and override them, and sometimes it doesn't update its' details correctly.

Toy_Hero · 15-01-2014, 22:32

Quote:

Originally Posted by qasdfdsaq

When did the switchover happen?

If it's been more than 48 hours it sounds like a configuration problem with the Apple iServices. iMessage likes to intercept and override the standard GSM based text messaging functions and override them, and sometimes it doesn't update its' details correctly.

Thanks for the reply. Well she was told before she left the store that her phone was set up to use and that she needed to wait 24 hours and she should be able to use her number she had on Blackberry. But now she seems to have her old number for calling and the new number for texting

qasdfdsaq · 15-01-2014, 22:34

Yes but WHEN was that?

You also said the opposite in your original post - old number for texting and new number for calling. Which way round is it exactly?

Toy_Hero · 15-01-2014, 22:40

Quote:

Originally Posted by qasdfdsaq

Yes but WHEN was that?

You also said the opposite in your original post - old number for texting and new number for calling. Which way round is it exactly?

On Friday past when she got her phone. Apologies got it the wrong way around the first time. Calls come through as her OLD number whilst texts/Imessage go through from the NEW number.

qasdfdsaq · 15-01-2014, 22:50

Yeah, sounds like iMessage hooked on to the temporary number it first saw when she got the new phone and now needs to be updated to reflect the old number that was transferred over.

henrywilliams58 · 15-01-2014, 23:38

Puzzled why she had to have a new number moving from Blackberry to Apple.

I have never used either system but I have changed phones several times over the years and using unblocked phones change the SIM on every trip.

rightonpard · 15-01-2014, 23:39

Settings ->
Messages ->
iMessage (Toggle switch off and then on)

This should sort it out.

15-01-2014, 22:14	#1
Toy_Hero Forum Member Join Date: Sep 2011 Posts: 10,324	Trying to keep old number I didn't know whether to post this in the advice section or here, so put it in here anyway. I was hoping someone may be able to help with a problem my friend has been having. My friend moved from Blackberry (Pay as you go) to Iphone 5c (now on contract) on Friday. She asked if she was able to keep her number while moving over, so they set that up for her. She was told after 24 hours it would take effect. However, since then it hasn't fully changed over. When she sends a text/Imessage it comes through from her original number, yet when she makes a call it comes through as what would have been her new number. Does anybody know why this is happening or how it can be fixed? She went back to o2 to get it fixed but they weren't much help. Thanks

15-01-2014, 22:19	#2
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	When did the switchover happen? If it's been more than 48 hours it sounds like a configuration problem with the Apple iServices. iMessage likes to intercept and override the standard GSM based text messaging functions and override them, and sometimes it doesn't update its' details correctly.

15-01-2014, 22:32	#3
Toy_Hero Forum Member Join Date: Sep 2011 Posts: 10,324	Quote: Originally Posted by qasdfdsaq When did the switchover happen? If it's been more than 48 hours it sounds like a configuration problem with the Apple iServices. iMessage likes to intercept and override the standard GSM based text messaging functions and override them, and sometimes it doesn't update its' details correctly. Thanks for the reply. Well she was told before she left the store that her phone was set up to use and that she needed to wait 24 hours and she should be able to use her number she had on Blackberry. But now she seems to have her old number for calling and the new number for texting

15-01-2014, 22:34	#4
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Yes but WHEN was that? You also said the opposite in your original post - old number for texting and new number for calling. Which way round is it exactly?

15-01-2014, 22:40	#5
Toy_Hero Forum Member Join Date: Sep 2011 Posts: 10,324	Quote: Originally Posted by qasdfdsaq Yes but WHEN was that? You also said the opposite in your original post - old number for texting and new number for calling. Which way round is it exactly? On Friday past when she got her phone. Apologies got it the wrong way around the first time. Calls come through as her OLD number whilst texts/Imessage go through from the NEW number.

15-01-2014, 22:50	#6
qasdfdsaq Inactive Member Join Date: Jan 2007 Posts: 3,286	Yeah, sounds like iMessage hooked on to the temporary number it first saw when she got the new phone and now needs to be updated to reflect the old number that was transferred over.

15-01-2014, 23:38	#7
henrywilliams58 Forum Member Join Date: Oct 2012 Location: London Posts: 4,710	Puzzled why she had to have a new number moving from Blackberry to Apple. I have never used either system but I have changed phones several times over the years and using unblocked phones change the SIM on every trip.

15-01-2014, 23:39	#8
rightonpard Forum Member Join Date: Mar 2013 Location: North Wales & Cornwall Posts: 144	Settings -> Messages -> iMessage (Toggle switch off and then on) This should sort it out.

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Trying to keep old number