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T-mobile pay n go fault


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Old 16-01-2014, 21:38
jduk
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Join Date: Nov 2012
Location: united kingdom
Posts: 18

Topped up on the 5th of january to get 400 texts, 100 minutes and 1 gb of internet with there 30 day smart pack,
Go to use the service today to find that i have no allownace left.

Just to get a text sorry your text messaging service is currently unavailable due to insufficient funds.please top up your account and try again!!

Been trying to contact customer services for the past 5 hours just to be told its busy what a joke.

Anyone else having this problem at all?
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Old 16-01-2014, 21:43
MGS4SnakeRulez
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Join Date: Jun 2008
Posts: 16,705
I've got 4GEE pay as you go and am meant to have 3000 texts but the text add on has vanished and now My EE is down
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Old 16-01-2014, 21:52
Thine Wonk
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Join Date: Mar 2009
Posts: 14,577
There's a fault, they are aware.
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Old 16-01-2014, 22:20
MGS4SnakeRulez
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Join Date: Jun 2008
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Logged into My EE but texts still not showing

http://i1148.photobucket.com/albums/...ps5c036ecc.jpg
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Old 16-01-2014, 22:50
qasdfdsaq
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Join Date: Jan 2007
Posts: 3,286
The app or the mobile site? App seems to work for me on Android:

http://qasdfdsaq.com/images/misc/Scr...6-22-48-39.png

Maybe it's fixed now. That said given EE billing system came from the legacy T-Mobile system a common fault between the two isn't unexpected.
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Old 17-01-2014, 07:47
MGS4SnakeRulez
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Mine is fixed now and showing my text add on

http://i1148.photobucket.com/albums/...psdb3cca07.jpg
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