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BT You view box no remote |
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#1 |
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Forum Member
Join Date: May 2003
Location: Uckfield
Posts: 157
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BT You view box no remote
Signed up for BT TV last week, received the You view box but there is no remote control/instructions etc. Has anyone else had this issue?
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#2 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Just give them a call.
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#3 |
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Forum Member
Join Date: May 2009
Posts: 3,196
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Looks like they may have sent you a refurbished box which is fine provided they were upfront about it.
Even so there's no excuse for the remote and user manual to be missing. Can't help with the remote but user manuals are available here http://bt.custhelp.com/app/answers/detail/a_id/40460 As said though get on to them pronto and complain (good luck with BT Customer Services) |
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#4 |
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Forum Member
Join Date: May 2003
Location: Uckfield
Posts: 157
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They sent a remote through the post, thanks for the link to the manuals.
Didn't cross my mind that it may be refurbished. Was covered in sticky plastic to stop scratches etc. Works fine, quite impressed! Was paying Sky £30 a month but never watched their branded channels. £7 a month with BT is a no-brainer! |
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