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BT You view box no remote


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Old 18-01-2014, 14:12
lucaspowell
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Signed up for BT TV last week, received the You view box but there is no remote control/instructions etc. Has anyone else had this issue?
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Old 18-01-2014, 19:35
psionic
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Just give them a call.
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Old 25-01-2014, 12:04
mac2708
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Looks like they may have sent you a refurbished box which is fine provided they were upfront about it.
Even so there's no excuse for the remote and user manual to be missing.
Can't help with the remote but user manuals are available here
http://bt.custhelp.com/app/answers/detail/a_id/40460

As said though get on to them pronto and complain (good luck with BT Customer Services)
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Old 26-01-2014, 18:40
lucaspowell
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They sent a remote through the post, thanks for the link to the manuals.
Didn't cross my mind that it may be refurbished. Was covered in sticky plastic to stop scratches etc.
Works fine, quite impressed! Was paying Sky £30 a month but never watched their branded channels. £7 a month with BT is a no-brainer!
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