Orange to 4GEE

MGS4SnakeRulez · 18-01-2014, 17:01

I am almost 11 months into a 24 month contract with Orange. I'm considering upgrading to EE for 4G. I was told to call them but I'm deaf and very ill at the moment so can't leave the house.

Anyone done similar? What was the process? Did it cost anything?

Any help appreciated.

jabbamk1 · 18-01-2014, 17:24

The standard procedure depends on whether you have a 4G ready handset or not.

If you have a 4G phone you can swap to an EE contract free of charge as long as you sign up to a 4GEE/EXTRA tariff at the same/higher cost and for a minimum of 15 months.

If you don't have a 4G phone then you'll need to pay off your current contract (with a 33% discount) and sign up for another 24m contract with EE for a new 4G ready phone on one of their 4GEE/EXTRA tariffs.

You may be offered something different or better. But this is the current standard practice.

MGS4SnakeRulez · 18-01-2014, 17:38

I have a 4G phone.

jabbamk1 · 18-01-2014, 17:42

Then you can upgrade to a 4GEE tariff for free as long as it's of the same cost or higher. EE will most likely tie you in for another 15 months minimum though with that same phone and new tariff.

Unfortunately the only way to get this is to call 150 from your phone and select the upgrade option. If you're unable to do this then maybe you can try the live chat option on the EE website and see if they can help?

MGS4SnakeRulez · 18-01-2014, 18:53

It's sorted now. My dad called for me. 18 month tariff for 3GB data, unlimited texts, unlimited calls (handy for when I need calls made for me which is often) plus something else but I've forgotten what.

jabbamk1 · 18-01-2014, 19:00

Quote:

Originally Posted by MGS4SnakeRulez

It's sorted now. My dad called for me. 18 month tariff for 3GB data, unlimited texts, unlimited calls (handy for when I need calls made for me which is often) plus something else but I've forgotten what.

Only thing i'd say is that you're now on a 28 month contract...

Are you sure you wanted to commit for that long?

MGS4SnakeRulez · 18-01-2014, 19:09

Quote:

Originally Posted by jabbamk1

Only thing i'd say is that you're now on a 28 month contract...

Are you sure you wanted to commit for that long?

No it ends in 18 months I checked.

jabbamk1 · 18-01-2014, 19:16

Quote:

Originally Posted by MGS4SnakeRulez

No it ends in 18 months I checked.

I get that. But you've already had 10 months in contract with that phone right.

So 10+18 = 28 months contract with the same phone.

MGS4SnakeRulez · 18-01-2014, 19:29

Quote:

Originally Posted by jabbamk1

I get that. But you've already had 10 months in contract with that phone right.

So 10+18 = 28 months contract with the same phone.

Oh yeah it's cool as I'd have either upgraded or got another contract anyway.

Edit: bought my iPhone 2/3 months ago on amazon and I'm happy with it.

jabbamk1 · 18-01-2014, 19:34

Quote:

Originally Posted by MGS4SnakeRulez

Oh yeah it's cool as I'd have either upgraded or got another contract anyway.

Edit: bought my iPhone 2/3 months ago on amazon and I'm happy with it.

No worries then.

Aye Up · 19-01-2014, 02:31

It may sound silly but have you thought to add your father as a third party to the account? I know ringing customer services isn't the most accessible for folk like yourself however EE do have a page with some advice how to reach them

http://explore.ee.co.uk/digital-living/digital-for-all

Sorry if you think I am being pertinent, honestly I don't mean to be, being in a similar situation myself I know accessing services such as this can be challenging.

MGS4SnakeRulez · 19-01-2014, 14:44

I'll look into that. Cheers mate

18-01-2014, 17:01	#1
MGS4SnakeRulez Forum Member Join Date: Jun 2008 Posts: 16,705	Orange to 4GEE I am almost 11 months into a 24 month contract with Orange. I'm considering upgrading to EE for 4G. I was told to call them but I'm deaf and very ill at the moment so can't leave the house. Anyone done similar? What was the process? Did it cost anything? Any help appreciated.

18-01-2014, 17:24	#2
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	The standard procedure depends on whether you have a 4G ready handset or not. If you have a 4G phone you can swap to an EE contract free of charge as long as you sign up to a 4GEE/EXTRA tariff at the same/higher cost and for a minimum of 15 months. If you don't have a 4G phone then you'll need to pay off your current contract (with a 33% discount) and sign up for another 24m contract with EE for a new 4G ready phone on one of their 4GEE/EXTRA tariffs. You may be offered something different or better. But this is the current standard practice.

18-01-2014, 17:38	#3
MGS4SnakeRulez Forum Member Join Date: Jun 2008 Posts: 16,705	I have a 4G phone.

18-01-2014, 17:42	#4
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Then you can upgrade to a 4GEE tariff for free as long as it's of the same cost or higher. EE will most likely tie you in for another 15 months minimum though with that same phone and new tariff. Unfortunately the only way to get this is to call 150 from your phone and select the upgrade option. If you're unable to do this then maybe you can try the live chat option on the EE website and see if they can help?

18-01-2014, 18:53	#5
MGS4SnakeRulez Forum Member Join Date: Jun 2008 Posts: 16,705	It's sorted now. My dad called for me. 18 month tariff for 3GB data, unlimited texts, unlimited calls (handy for when I need calls made for me which is often) plus something else but I've forgotten what.

18-01-2014, 19:00	#6
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by MGS4SnakeRulez It's sorted now. My dad called for me. 18 month tariff for 3GB data, unlimited texts, unlimited calls (handy for when I need calls made for me which is often) plus something else but I've forgotten what. Only thing i'd say is that you're now on a 28 month contract... Are you sure you wanted to commit for that long?

18-01-2014, 19:09	#7
MGS4SnakeRulez Forum Member Join Date: Jun 2008 Posts: 16,705	Quote: Originally Posted by jabbamk1 Only thing i'd say is that you're now on a 28 month contract... Are you sure you wanted to commit for that long? No it ends in 18 months I checked.

18-01-2014, 19:16	#8
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by MGS4SnakeRulez No it ends in 18 months I checked. I get that. But you've already had 10 months in contract with that phone right. So 10+18 = 28 months contract with the same phone.

18-01-2014, 19:29	#9
MGS4SnakeRulez Forum Member Join Date: Jun 2008 Posts: 16,705	Quote: Originally Posted by jabbamk1 I get that. But you've already had 10 months in contract with that phone right. So 10+18 = 28 months contract with the same phone. Oh yeah it's cool as I'd have either upgraded or got another contract anyway. Edit: bought my iPhone 2/3 months ago on amazon and I'm happy with it.

18-01-2014, 19:34	#10
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by MGS4SnakeRulez Oh yeah it's cool as I'd have either upgraded or got another contract anyway. Edit: bought my iPhone 2/3 months ago on amazon and I'm happy with it. No worries then.

19-01-2014, 02:31	#11
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	It may sound silly but have you thought to add your father as a third party to the account? I know ringing customer services isn't the most accessible for folk like yourself however EE do have a page with some advice how to reach them http://explore.ee.co.uk/digital-living/digital-for-all Sorry if you think I am being pertinent, honestly I don't mean to be, being in a similar situation myself I know accessing services such as this can be challenging.

19-01-2014, 14:44	#12
MGS4SnakeRulez Forum Member Join Date: Jun 2008 Posts: 16,705	I'll look into that. Cheers mate

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