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Vodafone and O2 4G experience thread
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DevonBloke
13-12-2015
I have to say that as a user of EE WiFi calling not having SMS would be the most annoying thing ever. I'm always sending them.
I can only think their engineers are idiots who feed crap to top management and they buy it.
Having WC without SMS would be worse than not having WC at all.

Why there's no more 3G/4G in Devon I just don;t know.
In rural south Devon here is the only mast that's live (and that's not completely rural as it's in Kinsbridge). https://www.google.co.uk/maps/@50.28...8i6656!6m1!1e1
Since this pic in 2014 there is now another dirty great big cab there (for the 4G). Drove past it the other day.
To see how atrocious their rollout is (and why we get so mad about it) just go to the Vod checker and put in kingsbridge. https://www.vodafone.co.uk/explore/n...-map/index.htm
Hi the 4G button and zoom out. Madness.
The best bit? Hit the 3G button. Oh look at all that 3G...... no wait,.... it bloody 2G.
How they can call themselves a mobile network I don't know.
I know voice is still THE base service for any network but they are taking the p***.
Gigabit
13-12-2015
Originally Posted by d123:
“I still can't believe some brain dead Vodadrone thought that implementing WifiCalling without sms support was a good idea . It's not like people send millions of texts per day...”

There is no WiFi calling of any kind on Android devices, not officially anyway.
moox
13-12-2015
Originally Posted by Gigabit:
“There is no WiFi calling of any kind on Android devices, not officially anyway.”

T-Mobile US has it on a few Nexus phones, in conjunction with Google? Plus there's project fi
Gigabit
13-12-2015
Originally Posted by moox:
“T-Mobile US has it on a few Nexus phones, in conjunction with Google? Plus there's project fi”

I mean Vodafone WiFi calling. It is not available on any Android phone, yet. It is coming soon so the Samsung Galaxy S6/S6 Edge.
GreenLantern
13-12-2015
If its like EE they don't have it on all Android phones either ?

EE Firmware needs to be loaded guessing custom configuration for the WiFi Calling settings.

I'm guessing Android is moving to more of the carrier file model employed by iOS but I'm not sure.

Anyway I need an official response from Vodafone as to how they simply missed SMS out of the WiFi calling implementation that they had.

Its a bit shoddy on their part IMO.
Gigabit
13-12-2015
I just know Vodafone doesn't support WiFi calling officially on any device that isn't an iPhone.
lightspeed2398
13-12-2015
- DevonBloke

Further to your post about the map I thought I'd put the photos with the full country on 4g on from the MapServer.

However there's been an interesting development since I was last on the map server.

There are now four 4g maps for the country. If anyone can identify the different uses it would be appreciated.

They are as follows:

-4g Live Service - https://imgur.com/8GF5fre

-LTEPlanCoverageMap - https://imgur.com/KGhrOGj

- 4G Live VoLTE - https://imgur.com/YqO6nAk

- 4G Plan OTOC - https://imgur.com/ZXjZf9g
d123
13-12-2015
Originally Posted by Gigabit:
“There is no WiFi calling of any kind on Android devices, not officially anyway.”

You keep saying that like someone else has made that comment, they haven't,

SMS over WifiCalling on Vodafone is being discussed.

Start here, Green Lantern asking if there is any change to Vodafone WifiCalling not carrying sms (no mention of phone type).

Originally Posted by GreenLantern:
“Have we got any updated on Vodafone's WiFi Calling implementation carrying SMS messages over it ?

Does anyone have any official word from Vodafone as to why they've completely missed it out ?”

You fly off at a tangent after probably not reading his post properly:

Originally Posted by Gigabit:
“Can confirm WiFi calling is only available on iPhones. No Android devices are currently supported.”

He tries to clarify:
Originally Posted by GreenLantern:
“Gigabit was specifically asking about their cut down implementation of WiFi Calling without SMS sending/receiving being added to it.”

But you just go on and on:


Originally Posted by Gigabit:
“There is no WiFi calling of any kind on Android devices, not officially anyway.”

Originally Posted by Gigabit:
“I mean Vodafone WiFi calling. It is not available on any Android phone, yet. It is coming soon so the Samsung Galaxy S6/S6 Edge.”

Originally Posted by Gigabit:
“I just know Vodafone doesn't support WiFi calling officially on any device that isn't an iPhone.”

You still haven't actually noticed (or answered) the question about sms support...
alanwarwic
13-12-2015
Wifi calling now seems essential for a few.

That is a very fast change of events!
d123
13-12-2015
Originally Posted by alanwarwic:
“Wifi calling now seems essential for a few.

That is a very fast change of events!”

A bit like mobile phones, one day a purely business tool, the next the entire world has to have one...
Gigabit
13-12-2015
So are you talking about SMS support on the iPhone? If so, I'm afraid I wouldn't know much about that but I hope it's being tested.
DevonBloke
13-12-2015
What?
No, SMS support over WiFi calling on Vodafone.
Not talking about iOS or Android or anything else OS wise.
Specifically why would you launch WiFi calling without SMS support?
Bonkers.
Gigabit
13-12-2015
I have no idea why they wouldn't. I can't say I've been informed that it didn't support SMS via WiFi but if that's the case it seems like a strange decision.

Perhaps they'll add it when they support more devices.
jaffboy151
13-12-2015
Originally Posted by jonmorris:
“Don't forget Vodafone will be reusing a lot of 2G 900 as 3G 900, so these sites will need upgrading - and will presumably get 4G too.

There issue as I see it, from what Vodafone said to me, is getting the backhaul upgraded to these old and often rural and somewhat isolated sites.

Until backhaul can be sorted, it probably isn't worth doing the relatively quick and easy site upgrade.”

Originally Posted by Pedro_C:
“The trouble I have with the backhaul link argument is that there are sufficiently fast microwave links to more than run 4G sites. I appreciate is you're going to daisy chain the microwave links, then problems will happen. Many of the fast Voda/O2 4G sites in Hull are microwave for example, as are my serving cells in Surrey.”

Originally Posted by Stereo Steve:
“But somewhere like Beacon Hill TV mast in Devon covers a huge area. Surely backhaul can't be an issue there? What have they been doing for the last 10 years?

Really, EE just need to turn on 800 and VOD are going to be screwed as their only single advantage (900) will be gone.”

I haven't totally lost faith in Vodafone just yet, I was very impressed with the rapid expansion of 4g around my area, but as I said earlier a worrying pattern started to appear, that of only upgrading 3g sites.
I have to agree with Pedro and Steve on the backhaul point, as almost all of the 2g site upgrade plans I've seen involve using microwave links and only a few key sites having fibre to them. I'm sure it is tough to get microwave links and fibre to masts but EE seem to manage OK, and to more masts then cornerstone.
I hope for the industry Vodafone don't revert to type of the 4g roll out front as the market needs them to challenge EE and maintain some competition, they are the only network which has the budget and spectrum to do it, Three & O2 are screwed on that front,
If Vodafone do end up doing a half arsed rollout then EE will be unrivalled and I'm sure we will see costs with them rise while data allowances shrink.
Or if Vodafone continue to believe 2g is king and just enough is good enough then they could end up the blockbusters of a mobile market which splits in 2 half's..
EE premium end & a combined three/O2 at the budget end providing cheap slower bulk data and budget calls and text packages for the 50% none smartphone O2 customers..
jonmorris
13-12-2015
I think Vodafone has at least acknowledged the days of 2G are pretty much over, albeit for M2M services (and Vodafone and others will point out that as things like smart meters get upgraded, they'll switch to 3G or 4G), hence the plan to switch a lot of 2G spectrum to 3G.

As such, Vodafone isn't just banking on 4G but also 3G (it has lots of spectrum after all) and it's one reason why it doesn't necessarily feel VoLTE is the be all and end all to its plans.

We all know that 2G and non-upgraded 3G on Vodafone is awful - if not totally unusable - but where the sites HAVE been upgraded, it's fair to say that it's pretty much as good as Three or EE.

Likewise for O2, where even GPRS and EDGE can work at near maximum speeds for each technology now it has the backhaul in place. Ironic that once the site has fast 3G and 4G, almost nobody will need the 2G (except, again, for some M2M applications).
d123
13-12-2015
Originally Posted by Gigabit:
“I have no idea why they wouldn't. I can't say I've been informed that it didn't support SMS via WiFi but if that's the case it seems like a strange decision.

Perhaps they'll add it when they support more devices.”

Don't you work for them? (Or know someone working there?)

Vodafone cleverly don't mention sms anywhere on their WifiCalling page either.

From their eforum:

Quote:
“While it is technically possible it is not something that Vodafone support at this time.”

https://forum.vodafone.co.uk/t5/Appl...s/td-p/2437102
GreenLantern
13-12-2015
https://forum.vodafone.co.uk/t5/Appl...ighlight/false

Yep gonna email the Exec Office and try and get an official response out of them.
d123
13-12-2015
Originally Posted by GreenLantern:
“https://forum.vodafone.co.uk/t5/Appl...ighlight/false

Yep gonna email the Exec Office and try and get an official response out of them.”

Good luck, hopefully it gets you somewhere (but I doubt it, they are stupid enough to believe WifiCalling is the description, and that's why it's only calling).

Thank god the EE lot are more intelligent...
DevonBloke
13-12-2015
Originally Posted by d123:
“Don't you work for them? (Or know someone working there?)

Vodafone cleverly don't mention sms anywhere on their WifiCalling page either.

From their eforum:



https://forum.vodafone.co.uk/t5/Appl...s/td-p/2437102”

So hang on.... it is technically possible.....
Oh wait, I just sent one and got a reply back from my cousin (on Vodafone ironically : ) over EE WiFi Calling.
If it's possible, then why not implement it?
This is where I have to go back to some advice I was given many moons ago.
You have to laugh or else you'd cry.
Vodafone are screwed.
They must surely be run by idiots.
I mean they have to be don't they?
These people are running a national mobile network, in the UK, not a poor country, in the 21st century.
God help us all.
d123
13-12-2015
Originally Posted by DevonBloke:
“So hang on.... it is technically possible.....
Oh wait, I just sent one and got a reply back from my cousin (on Vodafone ironically : ) over EE WiFi Calling.
If it's possible, then why not implement it?
This is where I have to go back to some advice I was given many moons ago.
You have to laugh or else you'd cry.
Vodafone are screwed.
They must surely be run by idiots.
I mean they have to be don't they?
These people are running a national mobile network, in the UK, not a poor country, in the 21st century.
God help us all.”

You are under the misapprehension that Vodafone actually care for their customers and think that giving them an excellent service is the best way forward (while the truth is completely the opposite).
Gigabit
13-12-2015
Originally Posted by d123:
“You are under the misapprehension that Vodafone actually care for their customers and think that giving them an excellent service is the best way forward (while the truth is completely the opposite).”

The management seem to only care about costs but what you say is completely untrue for everyone below them. But they don't make the decisions
DevonBloke
14-12-2015
Originally Posted by Gigabit:
“The management seem to only care about costs but what you say is completely untrue for everyone below them. But they don't make the decisions ”

Then they are screwed.
If the workers aren't happy you're screwed.
The poor people at the front end probably get all the shit while the management worry about money.
Not a good model in this day and age.
Customers are just numbers in the system.
Oh dear.
d123
14-12-2015
Originally Posted by DevonBloke:
“Then they are screwed.
If the workers aren't happy you're screwed.
The poor people at the front end probably get all the shit while the management worry about money.”

That is true, the poor sods on the front line take the flak but have very little power to do much, so the customer with the difficult problem almost never gets a quick resolution.

From what I have heard the Voda Retail staff have had all CS functions removed and are expected to be sales robots only, it doesn't help when customers still go into Voda retail and expect the staff to help when all they can do now is phone CS, just like the customer could do and often end up talking to a non Voda staff person in an outsourced call centre, it's absolute madness.
DevonBloke
14-12-2015
There is evidence that EE CS is getting better. At least on the business side.
Had a few queries the other day, one being I have aquired my Daughter a Second Hand, refurbished iPhone 5 from the Envirofone shop. A grade, and you would think it was new.
She currently has an old 3Gs which was my ex's and then mine and now it's being held together with Sellotape (glass has cracked). Still works of course, it's an iPhone.
Needed a nano SIM as the one she has is only a Standard/mini SIM.
The lovely lady in Scotland (Kiera I think) couldn't help me enough and after sorting that sorted 2 other issues, answered a slightly technical question (that I didn't expect either a male or female to be able to answer before anyone thinks that was in any way sexist, it wasn't) and wouldn't let me go until I was completely happy that everything was ok.
Reminded me of Orange CS in the mid 90s where they would put you through to an actual engineer and you could get stuff fixed (which I did once).
I gave her 5 out of 5 on all the text survey questions afterwards!!!
d123
14-12-2015
I've been back with EE for a year in 2 days (contract taken out 17/12/14) and haven't had any bad CS in that year.

(Technically back, I've also still got an Orange line that has been active since around 1997 but I don't really use it and it's currently on a £0 a month plan).
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