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Vodafone and O2 4G experience thread
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DevonBloke
14-12-2015
Originally Posted by d123:
“I've been back with EE for a year in 2 days (contract taken out 17/12/14) and haven't had any bad CS in that year.

(Technically back, I've also still got an Orange line that has been active since around 1997 but I don't really use it and it's currently on a £0 a month plan).”

Are EE bringing out a 200GB for £0 plan soon then??
d123
14-12-2015
Originally Posted by DevonBloke:
“Are EE bringing out a 200GB for £0 plan soon then??”

My current £0 Orange sim gives 0 minutes, 0 texts and 0MB of data

It's on OVP Virgin.

My EE sim does give 10GB for around £16 a month, so not quite a Devon deal yet .
DevonBloke
14-12-2015
"EE's new Devon deals...."
"Snap yours up now..."
I might licence that to them.
jonmorris
14-12-2015
Originally Posted by DevonBloke:
“Are EE bringing out a 200GB for £0 plan soon then??”

My current 200GB SIM got the £10 top up added as usual, but I stopped the pack before it was taken. Now my balance is showing as £20, which means I'm somehow getting 200GB for minus £10!
Gigabit
14-12-2015
Originally Posted by d123:
“From what I have heard the Voda Retail staff have had all CS functions removed and are expected to be sales robots only, it doesn't help when customers still go into Voda retail and expect the staff to help when all they can do now is phone CS, just like the customer could do and often end up talking to a non Voda staff person in an outsourced call centre, it's absolute madness.”

Yes it is a shame that the stores are not trusted with many CS responsibilities. The CS use exactly the same system as the retail stores do (except the billing team, that is a specialised system, not that anyone seems to be able to actually do anything they promise...) and the retail store support would be able to use it much better than the CS staff but they can't. Incredibly frustrating and yes the only route for staff through to CS is via the customers' phone on 191...
Synthetic42
14-12-2015
Originally Posted by Gigabit:
“Yes it is a shame that the stores are not trusted with many CS responsibilities. The CS use exactly the same system as the retail stores do (except the billing team, that is a specialised system, not that anyone seems to be able to actually do anything they promise...) and the retail store support would be able to use it much better than the CS staff but they can't. Incredibly frustrating and yes the only route for staff through to CS is via the customers' phone on 191...”

I'd have thought the stores would have had a number to get straight through to second line tech support / CS or something. Stupid setup if they can't do anything the customer couldn't do themselves from home anyway!
DevonBloke
14-12-2015
Originally Posted by jonmorris:
“My current 200GB SIM got the £10 top up added as usual, but I stopped the pack before it was taken. Now my balance is showing as £20, which means I'm somehow getting 200GB for minus £10!”

I can't even get one. Ordered 2 now and neither have turned up.
Synthetic42
14-12-2015
Originally Posted by DevonBloke:
“I can't even get one. Ordered 2 now and neither have turned up.”

I've got 2, if you want me to forward you one?

EDIT: I suspect you mean EE, even though we're in the o2 / Voda thread
d123
14-12-2015
Originally Posted by Synthetic42:
“I'd have thought the stores would have had a number to get straight through to second line tech support / CS or something. Stupid setup if they can't do anything the customer couldn't do themselves from home anyway!”

If you think that's stupid finding out that they had access to the CS system previously, but have now had authority to use removed by some genius at the Head Office will really have you shaking your head. They didn't even need to make a telephone call they could just sort it instore.

All Voda HQ appear interested in is getting retail staff to sell sell sell contracts, perhaps they think if they get the new contracts high enough to match the churn then everything is fine with Vodafone...
Synthetic42
14-12-2015
Originally Posted by d123:
“If you think that's stupid finding out that they had access to the CS system previously, but have now had authority to use removed by some genius at the Head Office will really have you shaking your head. They didn't even need to make a telephone call they could just sort it instore.

All Voda HQ appear interested in is getting retail staff to sell sell sell contracts, perhaps they think if they get the new contracts high enough to match the churn then everything is fine with Vodafone...”

I can't see any logic in that at all... maybe retail staff were making changes to accounts they shouldn't be? Didn't want to give them the training the CS needs...
jonmorris
14-12-2015
Originally Posted by Synthetic42:
“I've got 2, if you want me to forward you one?

EDIT: I suspect you mean EE, even though we're in the o2 / Voda thread”

It's okay, there's a roaming agreement in place for all these network related threads.
Synthetic42
14-12-2015
Originally Posted by jonmorris:
“It's okay, there's a roaming agreement in place for all these network related threads. ”

Haha, sometimes forget which thread I'm in cause the discussion is starting to kind of blur between the 3
mobilecentre
14-12-2015
I am in the Worcs / Glos / Warks border area and here there have been some 2G to 4G upgrades for rural sites with the main towns such as Evesham, Stratford upon Avon etc being left out with no 4G. Tweksbury recently went 4G and an O2 site in the NE of Evesham was Cornestoned giving 4G to parts of the town but nothing in the centre.

There is one site in Worcs sat on Bredon Hill near Overbury which is a microwave link for a number of other sites which has had planning refused to add a dish and swap antennas so this has prevented a few other sites being upgraded. This is now at appeal

Interesting that they show in car coverage in their current and predicted maps!

http://http://wam.wychavon.gov.uk/WA...df&pageCount=1

VF had planning for a number of sites for 3G a number of years ago but when the Cornerstone joint share was announced they just left them and the permission expired.

We have a few village sites with permission from almost two years ago which have shown on the predicted coverage map for a while which have not been developed and looking at the BT fibre rollout delays this seems to be the reason for them not being built as they do not have backhaul.
GreenLantern
14-12-2015
The post on Vodafone's forums, is going nowhere fast.

Sigh.
moox
14-12-2015
Originally Posted by d123:
“If you think that's stupid finding out that they had access to the CS system previously, but have now had authority to use removed by some genius at the Head Office will really have you shaking your head. They didn't even need to make a telephone call they could just sort it instore.

All Voda HQ appear interested in is getting retail staff to sell sell sell contracts, perhaps they think if they get the new contracts high enough to match the churn then everything is fine with Vodafone...”

They must be following EE's lead.

My dad wanted to cancel his Orange contract (and has been a customer practically as long as there was coverage in Cornwall, so late 90s). EE CS, as ever, took years to answer the phone and then said that my dad isn't who he said he was because the DOB isn't what he said it was (odd since they will have needed it for credit checks etc).

They told him to go to the store. So he did. On the first attempt it was closed - EE's site says it's open on Sunday, but it isn't.

On the second attempt it was open, but they asked why he'd bothered, as all the EE person could do was call CS on their own phone, and wait in the same queue forever, hoping that they don't play silly games again. The in-store computers are basically there to allow you to give money to them in some way, and that's it. Ridiculous.
Synthetic42
14-12-2015
Last time I was in an EE store, there seemed to only be 1 guy who had access to make changes, the guy I was speaking to had to call him over to add WC to my account and do a network refresh.

So they can do some stuff, but not everyone / everything it seems. Maybe just the managers?
jaffboy151
14-12-2015
Originally Posted by mobilecentre:
“I am in the Worcs / Glos / Warks border area and here there have been some 2G to 4G upgrades for rural sites with the main towns such as Evesham, Stratford upon Avon etc being left out with no 4G. Tweksbury recently went 4G and an O2 site in the NE of Evesham was Cornestoned giving 4G to parts of the town but nothing in the centre.

There is one site in Worcs sat on Bredon Hill near Overbury which is a microwave link for a number of other sites which has had planning refused to add a dish and swap antennas so this has prevented a few other sites being upgraded. This is now at appeal

Interesting that they show in car coverage in their current and predicted maps!”

Who's showing the in car coverage?
Nice to know some rural 2g sites have been touched. It also seems the in thing with cornerstone to upgrade the additional outskirt masts in each town instead of the main one which serves the area, almost every town I can think of around my area is like this.

On a separate note, Purely looking at the plans I've seen online around these parts, and forgetting the possible three/O2 merger for a second,
Could it be that despite having little spectrum to play with compared to Vodafone, in the majority of areas outside some big cities where Vodafone might launch 2600MHZ, O2 with there 1800mhz 4g block will actually have much faster speeds for the most then Vodafone...
On many cornerstone plans around the counties here, there is never any mention of 2600mhz being added for Vodafone but plenty have 1800mhz on them for O2...
If so that would be ironic!
mobilecentre
14-12-2015
Originally Posted by jaffboy151:
“Who's showing the in car coverage? !”

If you look search on Wychavons site http://www.e-wychavon.org.uk/wychavo...ch/search.html

for application 15/00435 and then at the documents and supporting technical information their maps in the key show in car coverage
d123
14-12-2015
Originally Posted by Synthetic42:
“Last time I was in an EE store, there seemed to only be 1 guy who had access to make changes, the guy I was speaking to had to call him over to add WC to my account and do a network refresh.

So they can do some stuff, but not everyone / everything it seems. Maybe just the managers?”

I'll ask next time I pass one, I do have a suspicion that they only handle EE accounts instore though.
M1kos
14-12-2015
Voda have started upgrading bt sites around se London three are in progress one is live 4G 800
Synthetic42
14-12-2015
Originally Posted by d123:
“I'll ask next time I pass one, I do have a suspicion that they only handle EE accounts instore though.”

Most likely, I've never been in a T-Mob / Orange shop when they existed. It was the Cramlington store, if that's any use. And anywhere near you, can't remember if you said where abouts near Newcastle you are
Gigabit
14-12-2015
WiFi calling is now available officially for the S6 and S6 Edge!
Gigabit
14-12-2015
Some Vodafone employees were doing dodgy things with contract end dates, etc. but they replaced that system with another one so you can't do that anymore.

But, they still took away the ability for the stores to raise billing requests, cancel contracts, really do anything account related that isn't a SIM swap or an upgrade
d123
14-12-2015
Originally Posted by Synthetic42:
“Most likely, I've never been in a T-Mob / Orange shop when they existed. It was the Cramlington store, if that's any use. And anywhere near you, can't remember if you said where abouts near Newcastle you are”

I'm south of Newcastle, but I actually think I know the regional manager that covers that store, I'll ask when I next see him.
d123
14-12-2015
Originally Posted by Gigabit:
“WiFi calling is now available officially for the S6 and S6 Edge!”

With a special Vodafone emphasis on Calling
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