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Epg hd/sd swap
Mackemsafc
Posts: 607 Forum Member
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Are sky messing around with it, my skysports hd has moved and been replaced with the SD on 401,2,3,4.
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Mackemsafc
Posts: 607 Mackemsafc
Posts: 607 Mackemsafc
Posts: 607
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My account is definitely screwed up lol.
Sky don't "mess" about with the EPG SD/HD swap on a whim, if yours has changed, it is to do with your system, have you rebooted the box?
What a cock up
Mine are where they are supposed to be, Sports, Movies, Entertainment, all HD versions first.
If Sky had done something, I would expect more people complaining, have you rebooted the box?
This was 12 months after I shifted to an offer for EE+ so I was expecting something.
The letter gave me a link to an offer for a further 12months @ £5 per month as opposed to the regular £10.25 for HD package, so I would suggest this is what has happened to you.
Thats the only channels that have swapped but the HD versions of SS are still viewable for me.
And i too also got that card in the post saying about movies HD and it ending for me, despite the fact i do not have movies on my sub...
So Sky have messed up big time here!
Which i have on my sub and just checked so on MySky...
So WTF!
And to get back Sky Sports HD or Sky Movies HD, you need to enter into another 12 month contract!
You also need the premium HD pack in addition to Entertainment Extra+ to get the Sports or Movies channels in HD.
Which means you need to enter into another 12 month contract!
Really pissed off now >:(
But those that have switched to EE+ will only have them in SD unless they get the Premium HD pack.
Typical Sky though, they don't like to make things clear for the customer.
Seems Sky and Clarity are not compatible.
I had to add Entertainment Extra+ in September last year to get SSHD, no word of mention it was a trial or anything other than 'There you go sir, you can now view Sky including Sky Sports in HD, enjoy'
...
Also, note that Sky Sports News HD is part of Entertainment Extra+ so that's why it hasn't moved back like the other Sky Sports HD channels.
To be fair, it's been well known since they introduced the recent package changes that Entertainment Extra+, Sky Sports and the new HD Pack were required for Sky Sports HD. This is reflected on their website if you try to build a bundle or whatever.
It was never mentioned to me either though, I just assumed they'd made a mistake but it was in my favour so I didn't mention it.
They have a deal on ATM for Premium HD for 12 months at £2.50.
It has been very clear since they changed to EE+, talked about extensively on here, as well as shown on their website.
EE+ gets you HD channels from the Entertainment section, and if you have Sports or Movies, you need to pay the extra £5.25 HD sub.
Yes, but how many were told at the point of sale that it was a trial?
I damn sure wasn't!
How many will have to enter into another 12 month contract JUST to be able to pay another fiver to watch SS or SM in HD?? ALL!
If it was a trial, everyone affected should have been made aware that this was only a trial, and that there was a possibility that they would have to pay for the correct subscription in the future.
http://helpforum.sky.com/t5/Sky-Programming-Channels/HD-Channel-Moves-for-non-HD-Subscribers/td-p/1758573
Notice how you're not able to reply to it...!
You're damn right i wasn't made aware of this.
Had i been, i wouldn't be so pissed off.
Looked at my sky and see I should be getting HD channels
What's going on SKY !!!!
Who said it means a 12 month contract, have you actually phoned or added it on MySky to see?
You already have HD on the EE pack, by having EE+, to get Sports or Movies in HD you need the extra HD pack at £5.25, has been like that for a year, as far as I am aware, that does not make a new 12 month contract.
Anyone who has received Sports or Movies without paying for the extra HD pack has been lucky, as they have saved £5.25 a month, which others have been paying.