We cannot take your order at the moment. Please call us on 0800 800 150 to renew or change your bundle. 
Typical, try and order Infinity and get this. The phone line we have is BT, my Mum has the low use/pensioner tariff and to add to the confusion my Brother pays the bill for her.
I have Sky Broadband here and had no fuss getting that and paying for it, so why can't BT just take my order - it's the renew your bundle bit that's confused me.

Typical, try and order Infinity and get this. The phone line we have is BT, my Mum has the low use/pensioner tariff and to add to the confusion my Brother pays the bill for her.
I have Sky Broadband here and had no fuss getting that and paying for it, so why can't BT just take my order - it's the renew your bundle bit that's confused me.