We cannot take your order at the moment. Please call us on 0800 800 150 to renew or change your bundle.

Typical, try and order Infinity and get this. The phone line we have is BT, my Mum has the low use/pensioner tariff and to add to the confusion my Brother pays the bill for her.

I have Sky Broadband here and had no fuss getting that and paying for it, so why can't BT just take my order - it's the renew your bundle bit that's confused me.

I got the same the other week when tryibng to sort out my BT TV package.

Darren

Well I just ordered BT Infinity, not too happy about the line rental but I paid up front so it's about £11 a month. Think my Mum's new iPad has cut my speed to a lousy 2 megs which can't be tolerated.

The £100 Sainsburys voucher and free connection are what tipped me over the edge, when you add everything up I'll be paying 16 quid a month for 'up to' 76MB rather than £12.50 for 200k download speeds. Don't like the fact the engineer has to come by, hate people poking around inside my place.

The iPad would not have reduced the download speed unless it was constantly using the connection, which is doubtful. More likely to be a line fault.

Checked the router stats and it looked like some bandwidth had been allocated to it, bought a new RJ11 cable to see if that fixed it but still below my usual 420k downloads.

Does the BT Homehub 5 have a built in router, seemed that way but it said I would need two spare power sockets. Hoping they will just unplug my Sky Hub and stick the Ethernet cable in the BT one and be done with it.

All hubs are routers - you mean modem. And yes, they do have a VDSL modem for infinity built in.

Thanks. Saw some pictures with a bloody great piece of kit attached to the phone line, glad they've downsized everything for fibre.