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HDR-1000S Only shows 1 cable connected


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Old 22-02-2014, 10:44
Phred
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The signal strength page always shows only one cable connected, even when 2 different stations are being recorded at the same time.

Is this normal?
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Old 22-02-2014, 11:00
grahamlthompson
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The signal strength page always shows only one cable connected, even when 2 different stations are being recorded at the same time.

Is this normal?
It's not normal, what software version have you got ?

If you start a recording on 108, start a second on 126, goto 109 and press pause, does it work ? If so you must have two working tuners.
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Old 23-02-2014, 10:15
Phred
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Have done the above - all seems to be working ok.

Went to settings/signal info, and now both tuners show the same signal strength and quality, however only Tuner 1 has "ticks" and "good" beside the indicators.

Also it states "Freesat box connected with 1 cable"

Strange!

Software version: UKSFAA 2.00.13
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Old 23-02-2014, 10:33
grahamlthompson
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Have done the above - all seems to be working ok.

Went to settings/signal info, and now both tuners show the same signal strength and quality, however only Tuner 1 has "ticks" and "good" beside the indicators.

Also it states "Freesat box connected with 1 cable"

Strange!

Software version: UKSFAA 2.00.13
That's decidedly odd. Did you by any chance set up the box with only 1 cable and then add a second one later ?
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Old 23-02-2014, 12:25
Phred
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Just had a power cut, and when it came back on both tuners now showing.

Both cables were connected when I first got the box, so it was probably one of those "things" that seem to happen.
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Old 23-02-2014, 12:30
grahamlthompson
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Just had a power cut, and when it came back on both tuners now showing.

Both cables were connected when I first got the box, so it was probably one of those "things" that seem to happen.
Turning the power off for a period is known to sort out all sorts of weird issues. First time seen this one reported though. As they say alls well that ends well
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Old 23-02-2014, 12:56
Phred
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Graham,

Thanks for your replies.

Anyway still playing with the box - and now have another question (this time about non-FS mode), but that's for another thread - after I have watched the recordings of the six nations matches I recorded yesterday
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Old 23-02-2014, 13:49
REPASSAC
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The unit, when connected by one cable, makes an internal link to enable two tuners. So the display of two signals might be misleading,

I suggest making a note of your schedule and doing a factory reset. Then watch carefully for the message confirming 2 cables.
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Old 23-02-2014, 13:56
grahamlthompson
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The unit, when connected by one cable, makes an internal link to enable two tuners. So the display of two signals might be misleading,

I suggest making a note of your schedule and doing a factory reset. Then watch carefully for the message confirming 2 cables.
Post 2 - 3 confirms the OP has got two fully working and independent tuners. (Able to record two channels on different transponders and live pause a third sharing same transponder as one of the recording channels). Very weird bug.
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Old 23-02-2014, 16:47
REPASSAC
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Post 2 - 3 confirms the OP has got two fully working and independent tuners. (Able to record two channels on different transponders and live pause a third sharing same transponder as one of the recording channels). Very weird bug.
I would still try a reset - the number of feeds (as displayed) is quite likely to be used somewhere in the firmware..
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Old 25-02-2014, 09:17
Phred
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Sorry for delay in responding.

After seeing the post about a reset, I reset the box, and the only difference between after the power cut and after the reset is that the signal strength/quality levels appear to have dropped slightly.
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Old 25-02-2014, 09:29
REPASSAC
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Sorry for delay in responding.

After seeing the post about a reset, I reset the box, and the only difference between after the power cut and after the reset is that the signal strength/quality levels appear to have dropped slightly.
During the reset did how many cables did the on screen message report?
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Old 25-02-2014, 17:10
Phred
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During the reset did how many cables did the on screen message report?

Two - same as appeared on the signal screen after the power cut.

Just to reiterate - new box. When first installed I connected both cables. Must admit I didn't notice how many cables it said were connected when I first set it up. However checking the signal screen only showed a single cable connected, even though it was obviously receiving signals on both cables when I followed Graham's advice.

We then had a power cut, and after an hour or so, when the power came back on I checked the signal screen, and it was then showing 2 cables connected.

After seeing your post I did a reset, and it showed 2 cables during the setup procedure, and still shows 2 cables connected on the signal screen,
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