DS Forums

 
 

Month-old Ipad Mini died during update


Reply
Thread Tools Search this Thread
Old 23-02-2014, 19:09
wuffles
Forum Member
 
Join Date: Jun 2007
Posts: 38,313

I wonder if anyone else has had this problem?

I was recharging my relatively new (four week old) ipad mini this afternoon. I went to see how far charging had progressed when I noticed that there was an update to IOS6. I clicked to install it and halfway through the process (the white band going across underneatth the Apple symbol), the screen went black. I pressed the power button and nothing happened. I then tried pressing the power button and the button in the centre of the pad simultaneously and again got nothing.

I'm going to take it in to Currys tomorrow for someone to look at, but should I ask for a replacement or is it fixable? Any advice much appreciated!
wuffles is online now   Reply With Quote
Please sign in or register to remove this advertisement.
Old 23-02-2014, 19:17
zapod
Forum Member
 
Join Date: Apr 2008
Location: Glasgow
Posts: 656
Try pressing and holding the power button and the home button together for at least ten seconds, until the Apple logo appears.
zapod is offline Follow this poster on Twitter   Reply With Quote
Old 23-02-2014, 19:26
Joel's dad
Forum Member
 
Join Date: Feb 2009
Posts: 4,481
Just take it too an apple stores they'll look after you, book a genius appointment online..
Joel's dad is offline   Reply With Quote
Old 23-02-2014, 19:35
wuffles
Forum Member
 
Join Date: Jun 2007
Posts: 38,313
Try pressing and holding the power button and the home button together for at least ten seconds, until the Apple logo appears.
I've tried that - three times!
wuffles is online now   Reply With Quote
Old 23-02-2014, 20:20
Matt D
Forum Member
 
Join Date: Jun 2007
Location: Cambridge
Posts: 13,064
iOS 6? Surely a new Mini should be on iOS 7?
Matt D is offline Follow this poster on Twitter   Reply With Quote
Old 23-02-2014, 20:20
VMRocks
Forum Member
 
Join Date: Feb 2011
Location: Belfast
Posts: 128
I wonder if anyone else has had this problem?

I was recharging my relatively new (four week old) ipad mini this afternoon. I went to see how far charging had progressed when I noticed that there was an update to IOS6. I clicked to install it and halfway through the process (the white band going across underneatth the Apple symbol), the screen went black. I pressed the power button and nothing happened. I then tried pressing the power button and the button in the centre of the pad simultaneously and again got nothing.

I'm going to take it in to Currys tomorrow for someone to look at, but should I ask for a replacement or is it fixable? Any advice much appreciated!
Hi, just to clarify, the iOS update takes the latest version to 7.0.6...
My update came through this afternoon, thankfully no problems...
VMRocks is offline Follow this poster on Twitter   Reply With Quote
Old 23-02-2014, 20:39
wuffles
Forum Member
 
Join Date: Jun 2007
Posts: 38,313
iOS 6? Surely a new Mini should be on iOS 7?
You're right, my mistake!
wuffles is online now   Reply With Quote
Old 23-02-2014, 20:41
wuffles
Forum Member
 
Join Date: Jun 2007
Posts: 38,313
I had the ipad plugged in when I started downloading the update, would that have had any bearing on it?
wuffles is online now   Reply With Quote
Old 23-02-2014, 20:45
stephen122333
Forum Member
 
Join Date: Apr 2010
Location: London
Posts: 834
try this?

http://support.apple.com/kb/ht1808
stephen122333 is offline Follow this poster on Twitter   Reply With Quote
Old 24-02-2014, 15:28
wuffles
Forum Member
 
Join Date: Jun 2007
Posts: 38,313
Well I took it back to Currys and they couldn't get it going either - so they replaced it! Feeling quite relieved.
wuffles is online now   Reply With Quote
Old 24-02-2014, 16:28
BKM
Forum Member
 
Join Date: Jul 2007
Posts: 6,288
Well I took it back to Currys and they couldn't get it going either - so they replaced it! Feeling quite relieved.
At least with Apple devices their shops provide full warranty repairs and replacements no matter who you got it from!
BKM is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 16:30.